John D Wood & Co. Cadogan Street Sales reviews in Kensington and Chelsea

★★★★★ 1/5

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JDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID

The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company.Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.

Celeste · 7 August 2023

★★★★★ 5/5

Google

Tremendously efficient problem solving from Federico in a Clapham property let.

Luke · 10 March 2026

★★★★★ 5/5

Trustpilot

Fresh in the UK and never let a…

Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.

Julija · 18 April 2026

★★★★★ 5/5

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I was looking for a 2 bed in Notting…

I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!

Alessandro · 23 April 2026

★★★★★ 5/5

Trustpilot

Becca is a star.

Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.

Konstantinos · 5 October 2022

★★★★★ 5/5

Trustpilot

I recommend these guys to anyone who listens!

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.

Alice · 21 January 2021

★★★★★ 5/5

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The Battersea Team were brilliant to…

The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!

Paul · 24 November 2020

★★★★★ 5/5

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My thanks to the Wimbledon team

My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.

Rhona · 29 October 2020

★★★★★ 1/5

Trustpilot

End of Tenancy Check Out - Battersea Branch

Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.

Rowena_family · 18 September 2025

★★★★★ 5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

★★★★★ 5/5

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I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

★★★★★ 5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026

★★★★★ 5/5

Trustpilot

Great help

Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.

Melanie · 24 April 2026

★★★★★ 3/5

Google

Overall I had a reasonably good experience with John D Wood although the information given about the property was somewhat lacking. I expect this is because the property was only being let out by the landlord for the first time. Millie Finch was our negotiator, whom I found to be charming and very pleasant to deal with. She was however quite pushy in making the sale, which I found just a tad off-putting.

Daniel · 10 October 2021

★★★★★ 5/5

Trustpilot

Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023

★★★★★ 5/5

Google

John D Wood were very helpful and showed me a variety of choices, to fit my requirements and needs. Harry and Ghiles were both very kind and answered whatever questions I had, and found the perfect apartment that I was looking for. I was very pleased with their team.

Mirit · 13 November 2018

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.

Mark · 6 June 2019

★★★★★ 4/5

Trustpilot

Deposit nightmare solved

We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!

Shopski · 13 September 2020

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

Louis · 14 May 2025

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 1/5

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I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 1/5

Trustpilot

DO NOT TRUST THESE PEOPLE!

This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!

Tom · 5 October 2024