Interlet International Sales and Lettings Kensington and Chelsea reviews

★★★★★ 1/5

Yell

THESE PEOPLE TAKE YOUR MONEY THEN TELL YOU WHY THEY CAN'T GIVE IT BACK IN THAT ORDER!

It’s unfortunate that politeness doesn’t stop these guys from keeping your money. I was only given their terms and conditions I parted with my money, which begs me to believe they have a hidden agenda… no choice but to escalate this to the proper authorities as communication is sporadic at best!! The information they provide is misleading, be careful. You provided misinformation yourself and you want to lecture me on the information I provided. I have no problem you representing your landlord. I provided information based on what was asked of me in the first instance. The fact remains you misled me in the first instance for not providing the correct information before you took my money and on that fact alone… you misrepresented your intentions… for this alone I won’t let it drop because you seem to be dismissing and ignoring this basic fact!!

LaurenceA-23 · 6 September 2021

★★★★★ 5/5

Google

Me and my partner found the perfect apartment for us in central London in just 3 days! Alicia was very friendly, helpful and arranged everything quickly. Excellent service!

Foteini · 25 October 2021

★★★★★ 5/5

Google

Interlet provided a smooth and easy rental process, they are quick to respond to any issues we have and are very kind and understanding.

Alpha · 25 October 2023

★★★★★ 5/5

Yell

Best letting agent in Kensington

I was extremely impressed with the level of service provided by Interlet. Evelina was very helpful and she managed to house me and my girlfriend in 3 days. I would not hesitate to recommend this fantastic service.

WilliamM-243 · 27 June 2018

★★★★★ 5/5

Google

Charles helped to relocate my family in Kensington and always been very professional and helpful. Dealing with him was a pleasure from start to finish, and I would recommend Charles and entire Interlet Team without hesitation.

Stan · 26 October 2018

★★★★★ 5/5

Facebook

I really appreciate guys for your lovely service so many thanks for Kasia specially, she was helpful and friendly with us to finds a good place for living. From my side I recommend everyone who’s looking for help to fine a new place to move in , contact this agency. Regards.

Walid · 21 February 2019

★★★★★ 1/5

Google

Saw one of their listings on rightmove and requested to view the flat. During it they said there were two extra fees (one was for gas, electricity, City counsel etc., which is reasonable) and the otherwise never really explained. Adding those two made the flat about 30% more expensive than the original listing. At the time I was in a hurry to close a deal so I accepted and paid the reservation fee. After going home I started feeling cheated and so I requested to cancel the reservation. I want to point out that the contract I signed stated that if I chose to cancel, interlet would decide whether to refund me in full, in part or not at all. Given that I cancelled it in less than 16 hours, during a time that they were closed so it didn't impact any other viewings, and that the property was still up on their website I would have thought at least a partial refund would be appropiate, but they decided to keep all the money. For that and the fact they werent really listening to my expectations of when to move in (even though I asked to move in in three days time they ignored me and just kept saying I would move in in 4-5 without explaining or asking if that was ok) I cannot recommend this agency.

Mathias · 26 October 2019

★★★★★ 1/5

Google

The absolute worst experience I have ever had with dealing with an agency. The director, Sham, is a dishonest, rude, manipulative, angry person. I paid a deposit on a flat to rent in advance and signed a deposit contract, only to find out 6 weeks later that the agency had readvertised the property for higher rent than was agreed with me and obviously rented the flat from under me. Then, to get out of it, said I didn't pass reference checks (even though I had provided everything) and accused me of completely unsubstantiated claims so that they could get out of the contract with me. In the end, I did not want to rent the property from such a dishonest organisation so I finally gave in and asked for my deposit back, which I then had to just about beg to receive (even though it was them wanting to end my agreement.) My best advice to you, stay away from this agency. Dishonest, immoral and probably illegal practice going on.

Bravo · 26 October 2019

★★★★★ 5/5

Google

The best agency in London. They are fast, nice and honest. If you are lucky you will have the chance to speak with Mimosa, I can't say that she is amazing because she is a way more. The director is also very nice and very good, she knows everything and always ready to help you in any kind of situation with the help of Mimosa. Together they are the best agent in London. They are professional and serious. You can be confident in them. Congrats :)

Benjamin · 26 October 2019

★★★★★ 5/5

Google

Interlet leads in professionalism. Thanks to Interlet team and especially Alicia. She coordinated everything so well and resolved all my queries and issues.PositiveResponsiveness, Professionalism

Saurav · 25 October 2021

★★★★★ 5/5

Google

An amazing agent! Miss Eleanor is very helpful and nice, the best agent I've ever met!PositiveResponsiveness

Zhen · 25 October 2022

★★★★★ 5/5

Trustpilot

Eleanor was very helpful and kind in…

Eleanor was very helpful and kind in suggesting properties to me and giving me as much as information I needed. Thank you Eleanor and Interlet!

Chryssa · 2 July 2021

★★★★★ 5/5

Google

Interlet were very helpful and communicative regarding securing the property and answered any queries or problems he had quickly.

James · 25 October 2023

★★★★★ 5/5

Google

Eleanor was really professional and patient with all my enquiries, I warmly recommend Interlet .

Tom · 25 October 2022

★★★★★ 5/5

Google

From the moment I walked into Internet HQ I found a uniquely beautiful space, the keynote being a most endearing elephant sculpture. Who could resist going to stroke some of the many elephant heads. There creatures had a soft, gentle expression. The effect was to remove any initial nervousness one might have. The dynamic owner was busy and asked a colleague to deputise. This was the tall, elegant young gentleman, Eliot - a handsome blond. I started to enjoy myself in his company. He was unassuming, softly spoken, sometimes with a glint of humour in his expression. I had a happy and reassuring experience with Internet and look forward to continuing success in our relationship

Diana · 26 October 2018

★★★★★ 5/5

Trustpilot

100% satisfied!

We really enjoyed our 1 month stay in London. Our special thanks to Shivan to help us to find fantastic flat in Kensington for our needs. Go above and beyond. 100% satisfied!

Otakar · 2 October 2018

★★★★★ 1/5

Google

I would give 0 stars if I could. I am not sure what kind of monkey business the owner is running, but seeing the manager of the agency walking down high street kensington with his yorkshire terriers on a Monday afternoon should give you an idea on what kind of "business" this is. Also as you can see from the replies to other reviewers, the management is clearly trying to intimidate reviewers who left a negative feedback, which beside being pathetic is also illegal. Ok dear owner, if you want to complain I work for an Embassy and I am looking forward to your intimidating email, lol. Either way here's my experience with this so called agency: I called them once to enquire about a property: they said they would call back, they never did. A few months later I walked into their office, for a different property, i thought perhaps it was a one time thing, they asked me to fill a form, and gave me a viewing appointment: On the day of the appointment, I called them to confirm mid-afternoon as I did not hear from them, I spoke to a guy who told me we will call you back in 30 min to confirm. Guess what? 30 min later, an hour, 2 hours later, nothing, when I tried to call a few times as to enquire about what's happening, they did not pick up the phone. I am guessing they do that a lot. Seriously, this is not a real estate agency, this is a joke, a bad one at that. And the funny looking manager should do something else, perhaps start a yorkshire terrier breeding business instead

BouatrousY · 26 October 2016

★★★★★ 5/5

Google

I have to say I was really pleased with the quality of the service of the agency. They offer a very friendly, quick and effective service, staying in contact with you all the way if you have any question/request and to make sure you get all the information you need. I had been in contact with Natalia before coming to the agency, and she was replying to emails very quickly. At the agency, I jus had to fill in a form to see what I was looking for and they found about 4 properties to visit the same afternoon right away. Thanks to the help of Natalia and Nishaad, I have found a place in just one day. This is definitely an agency you should visit if you are looking for a place to stay in London.

Clara · 26 October 2016

★★★★★ 4/5

Google

If you want to find a room Interlet is the right place. The people are very helpful and understanding. I was dealing with Melody very nice, polite and energetic. She was very quick to find me a place to visit. She knows about the property she shows you and about the landlord so you don't loose your time. You have no fee to give to them if you don't take any room. It's very nice to find a place like this in London, with people who cares about you.

Magali · 26 October 2016

★★★★★ 5/5

Google

i have been with interlet for four years now, and am very happy with them indeed. they found me a really marvellous flat in kensington, and have been extremely helpful over the years in sorting out various maintenance issues that crop up from time to time (it's in a building that they manage). the staff are very friendly and efficient -- i interact in particular with Shivan and Monika, who are absolutely wonderful -- and I recommend them highly.

Subhanjoy · 26 October 2017

★★★★★ 1/5

Google

STAY AWAY!!! Payed 125 pounds just to see rubbish, deceivingly advertised properties which were there to lure us for the more expensive nearby lettings. A meter wide studio flat(!) which its toilet was outside, next stop was a double room with 60 pounds weekly extra, also with the twist of toilet. The guy who was showing it to us said, 'it is only a toilet short from studio flat and you will share it only with two, so it is almost private', yea right! I am not sure which is more stupid still; the amount I payed to them or the properties...

Na · 27 October 2015

★★★★★ 1/5

Google

The experience with this company was absolutely terrible. Firstly, they allowed me to see only places with 4-5 people and one bathroom saying that for my budget that was the only solution. Absolutely untrue. For example, I found using "spareroom" cheaper houses with a lowest budget. Secondly, I had a communication problem with the one who was supposed to be my landlady and they told her that I had not gave them my email and phone numbers that actually I wrote on the contract. In this way I came to London and I had not anymore my room, I spent one night in an Hotel. Thirdly, the only thing that they do is give you a list of appointments without telling you how many rooms there are in the house, how many bathrooms and how many people are living in the house. I had better results looking by myself, at least I didn't waste my time chasing after houses that I would not have visited.

Maria · 27 October 2015

★★★★★ 1/5

Google

1) They fill up the property site with ads for places they no longer even have on their books just to pull people in. 2) They tell you they have lots of stuff available and that you have to come into their office. 3) In their office you can be made to line up to speak with one of the 2 people who deal with lettings one of which is horribly rude to people in general. 4) After going through their folder of papers you find out that those nice looking places on their site don't even exist because "things are always changing". 5) BEFORE they will even let you see any of their properties they ask for a 120 pound upfront agent fee just to have the privilege of viewing the vague and few properties on their books. They only tell me this after wasting hours of my time. Fortunately I walked out and went to other agents who only take payment after you sign the lease and are much more professional.

David · 27 October 2014

★★★★★ 4/5

Google

I was moving to London and I needed to find a place in four days, so I decided to go straight to this agency because I had seen many of their adds in Zoopla, and the prices seemed affordable for me. The agents are excellent, they organized lots of visits for me in the areas I was interested and all within my budget, they made everything easy for me and they called me when I found a place to make sure I was happy with that. The fact that there was a Spanish speaker in the agency helped me a lot too. Honestly, I think it is a very good choice if you don't have much time to spend on the internet looking at gumtree adds, or just if you are under pressure to find a place quickly.

Irene · 27 October 2014