Trusted Agent profile · Kensington and Chelsea
★★★★★
506 reviews across 2 platforms
94 Old Brompton Road, London, SW7 3RD, Kensington and Chelsea, SW7 3RD
Foxtons's office in Kensington and Chelsea, at 94 Old Brompton Road, is rated 4.1 out of 5 across 506 reviews on two platforms, including 290 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleThank Smayan for his help with the inquiry and viewing arrangement, very pleasant experience
Thank you Hanwen Zheng for your review. Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
5/5
GoogleChloe at the South Kensington branch has been a breath of fresh air to collaborate with on a recent purchase. I was a buyer in this instance and in a way not really her direct client. But I was pleasantly surprised by the attention to detail and prompt responses to all of my concerns. Chloe always went the extra mile from day 1. She showed a couple of additional properties in the area during my viewing to help put into perspective the value of the properties in the area. I had already done my research and knew what to expect but seeing the conditions first hand was still very helpful. During the process, she went through the paperwork outlining the details of the property to answer important questions I had, even before my solicitors were on the case. Her most important contribution in my view was to suggest a major works rider when I was concerned with unexpected future costs. The seller was also happy with this and moved forward. This relieved some pressure and made sure the exchange and completion went smoothly. Without this step the deal could have fallen through. Thanks for all the help and looking forward to collaborating on future projects!
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
5/5
GoogleI met Vanessa Jing and she was brilliant from the first minute. She came to pick me up and show me around. She was very kind, profesional and enthusiastic. She picked up my requirements and tried her best. All her service and her attitude to this process was outstanding. Many many thanks Vanessa Jing
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
5/5
GoogleWas seen by verity, very polite and very professional. Verity was in constant contact with me throughout the process to keep me updated on proceedings which was very nice and reassuring, I would definitely recommend foxtons and verity for any property issues, thanks to foxtons and thank you to verity, you were amazing
5/5
GoogleI have had many a complicated real estate transaction over the years, being a real estate expert in the UK and US and I cannot recommend Darcy Hunt at Foxtons South Kensington enough. He’s has a wealth of knowledge and wasn’t pushy. From the negotiation through the conveyancing, he is the ultimate agent!
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
5/5
GoogleSmayan Bhavnani is very warm-hearted with speedy reply
Thank you YUNRU CEN for your review. Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
TrustpilotI would recomend Foxton
I would recomend Foxton - very helpfull.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
1/5
GoogleINCOMPETENT LIARS, A real nightmare. I have been in the unfortunate situation to be a tenant in one of the flats let by FOXTONS South Kensington as the agent. Although the flat was fine, the move in procedure was a complete nightmare due to the rude and really unprofessional treatment I received from Sammy Saaysa and his manager James Hankin. I advise that you avoid being served by these two agents AT ALL COSTS. To summarise my experience, I was initially shown the flat by Sammy Saaysa. The flat was under refurbishment at the time therefore I was hesitant in committing. I made an offer on the next day and received a positive reply from the landlord. As soon as the reply came Sammy pressurised me in sending over a large sum of money to secure it. As the flat was under refurbishment I asked for one or two more days before sending the money to think about it more carefully. James Hankin called me in an extremely rude manner and said that ‘flats like that do not often become available for the given price’ giving me an ultimatum, threatening me that I will not be able to get the flat if I do not make a decision and transfer fees by the end of the day. Due to the fact that I appreciate the high demand, I sympathised with the situation and agreed to pay the full amount plus fees upfront which I did in good time. Having paid (at least a few weeks before the move in date) I was rest assured that everything was in place. That was until I received a phone call from James Hankin 2 days before the arranged move in date asking for additional documents, threatening that I will not be handed the keys of the flat over if these are not provided, even though I paid in full and the contract was signed by both parties. During the phone call James insulted me on several occasions and called me incompetent due to the fact that the documents were not yet received. [I stress here that these documents were not requested earlier on due to the negligence of Sammy Saaysa that left for an annual leave without replying to my emails so as to inform me that these documents were necessary]. Thankfully, I managed to provide the documents in time but I was left feeling very distressed by the actions and lack of professionalism of James Hankin. Following this, I completely lost my trust to the agency and therefore I asked to be present during the check in that was scheduled to happen on a date and time that I could attend. This was changed without my knowledge and I lost my chance to attend, as the check in happened before I was made aware of the change. On my move in date, to my total surprise I found the flat in an appalling state (Digusting toilet - Rotten leftovers-see attached photos). Even though the contract specifically stated (tenancy agreement point 18.12) that the flat was to be professionally cleaned, this was not done, the toilet was left blocked and the old furniture (that the agents agreed to have removed) had not been removed. Note that the landlord has no blame over this as the flat was managed by FOXTONS as well. The experience was very frustrating as the movers already had my items in their van ready to unload in the flat. Finding the flat in this state and having to undergo this experience is completely unacceptable. In addition, the first response from FOXTONS in the morning of the move in, was that a professional cleaning was not agreed upon obviously a lie. After several phone calls the situation was fortunately resolved. After the move in, I informed FOXTONS (Sammy Saaysa specifically) via email about my experience, however they never replied to offer an apology or even explain why the above happened. If you had the patience to read the above, you can appreciate why you have to avoid FOXTONS South Kensington at all costs. Tenant or landlord, I urge you to stay away from FOXTONS.
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
5/5
TrustpilotGreat professionals
Great professionals. easy to work with.
5/5
GoogleVerity was so friendly and helpful in us finding out new flat. At short notice she really went all out to get the kind of flats we wanted to view. It didn’t take long and now we are settled and happy! Thanks Verity for all your hard work and help!
5/5
GoogleMy lettings agent is Amit Sharma from Foxtons. I have been dealing with him for the past 10 years. He has been marvellous.Amit gets the job done. He has managed to rent some of my flat's in just one day. I have had some really good tenants who had extended the leases and had been a pleasure to deal with. Amit Sharma is the Lettings Manager at Foxtons South Kensington and he is certainly the one to recommend if you have a property to rent in the SW7 area.
5/5
GoogleWe were looking for an apartment in South Kenn and were dealing with several estate agents. In the end we bought with Foxtons and the primary reason was the service we received which led to us finding the perfect place for us. Frankly we didn't really know what we wanted and saw dozens. I liked some and my wife liked others. Then the kids saw the flats and had a different view. We dealt with Anne-Marie Mogg and she was a rock star - she patiently listened to our reactions and gradually narrowed down the choices until eventually she said 'I'm going to show you three today and I think one of these is perfect for you'. She was right. She showed us one that was not on the market yet but was 'the one'. We made an offer on the spot and a few weeks later it was ours thanks also to their ability to put us in touch with surveyors, solicitors etc who know how to get a transaction through quickly and with minimum fuss. We've bought multiple properties over the years and what you really want is a personalised service like this. Buying a property is a process and you need help - they understand this. We can't recommend them highly enough. Ignore the dodgy reviews - these guys are great - and the after sales service is just as good.
5/5
GoogleHighly recommend Ayoube , foxtons hidden asset. If you have a property to buy or sell, Ayoube will get you the results, from customer care and support to the final transaction. 5 stars
5/5
GoogleMy agent was Sami from Foxtons, I was looking for an apartment to purchase, and had many estate agent companies who were helping me, but without doubt Sami was the best agent - proactive, punctual, courteous with a sunny disposition which made him a pleasure to work with. His driving skills are excellent too! He listened to what my requirement was, and showed me comparable properties and others which he thought were similar to what I was looking for, helping me gauge what was available and what I could achieve. I can see why Foxtons has achieved the reputation they have, my experience with Sami illustrated how on the ball this company is by choosing staff who are very serious in helping their customers.
5/5
GoogleVerity was very helpful, bubbly and frankly a bit cheeky which I really liked as it helped me to short cut my decision making and really help me to work out what we wanted / didn’t want. Big thanks to her for the support throughout the process Simon
5/5
GoogleMy experience with Foxton was overall good. I got to meet Narjes and she was especially very patient and understanding. Although I never got to use them at the end of the day as I have already contacted another agent before coming to Foxton. I will gladly say they are quite experience and very professional. I will personally recommend Narjess as a good agent with a good customer relationship, keep it up girl! And a big thank you to all the team at South Kensington.
5/5
GoogleThe South Kensington Foxtons office and especially Archie Vey, were very helpful in providing a wide range of options that suited what we were looking for. Always available and keen to assist with our search! Highly recommend Archie for anyone out there looking to rent...
Hi Yolanda, thank you so much for sharing. We're genuinely delighted to hear that Archie was there to support you through your property search. We will be sure to pass on your kind words to him.
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