Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTried to have lunch here today; finally ordered after asking the waitress if we could twice. 25 minutes later followed up to ask how much longer it would be and she hadn’t even put the order through. Decided to leave. Heard two other tables complain about the service charge automatically being on the bill because of terrible service. Wasn’t busy at all.ServiceDine inFood: 1Service: 1Atmosphere: 1
Leah · 11 January 2024
Agent replied · 10 January 2025
Hi Leah,
Thank you for your review. Our service charge is optional, it says this clearly on the bill so you have the option before you pay to remove this. We apologise you had a bad experience, I will follow up with the team as to what happened.
Kind regards,
FG team.
★★★★★ 2/5
GoogleDespite being a cold day we weren’t allowed to sit inside even though all tables inside were empty. The staff couldn’t even provide a decent explanation as to why not and so we stayed wrapped up in our coats shivering for the meal, on a wonky broken table. Our food, when it arrived, was not much to rave about. A lovely looking full sandwich was taken to a nearby table; I ordered the gluten free version and received a very sorry looking thinly-filled sandwich, no garnish. And charged £15 for the privilege. I only had a limited time to catch up with my mum so didn’t want to make a fuss but it was disappointing to say the least. And even more so as when we passed by on our to the station half an hour later that the staff were showing people into the warmth indoors. The staff had a very nonchalant attitude so overall it wasn’t a great outing.Price per person£10, 20Food: 1Service: 2Atmosphere: 2
Bravo10 · 25 November 2024
★★★★★ 3/5
GoogleThe vegan coconut bacon sandwich was delicious with loads of flavour and a good mix of texture. The matcha rose latte was fine, but it arrived less than lukewarm, and the staff weren't particularly apologetic about it. I would hope for the price that the service would have been a little better considering it was a quiet afternoon on a weekday.ServiceDine inMeal typeLunchPrice per person£10, 20Food: 4Service: 3Atmosphere: 4
Erin · 25 October 2023
Agent replied · 24 October 2024
Thank you so much for visiting our cafe.
Thank you for the feedback, we hope to see you again soon.
Thank you for the feedback, we will let our team know.
★★★★★ 3/5
GoogleI've been to the one in Notting Hill so was happy to see another one had opened as that one can get quite busy. This was busy too, mostly due to them not allowing people to sit outside owing to "staff issues". I managed to get a seat but only because I was by myself. I had their GF pancakes - quite nice but I've had better with more toppings for cheaper elsewhere. Chai latte was good, but I got it after I had my food. I left a bit disappointed in all honesty.
Helena · 3 November 2024
★★★★★ 1/5
GoogleI came to Farm Girl hoping to work on my laptop while enjoying a cup of coffee and a pastry. Before ordering, I asked if this was allowed, and the staff checked with the manager, confirming it was absolutely fine. However, not long after sitting down, before I had even finished my coffee and pastry, I was abruptly told that I needed to leave. This was frustrating, especially since I had specifically asked about working on my laptop beforehand. If there was a time limit, I should have been informed at the door when I first inquired.
To make matters worse, the coffee seemed half-empty right from the start, and I’ve attached a photo to show how it looked before I even took a sip. Additionally, the person tidying up the cutlery was incredibly loud, with constant clattering that made it impossible to focus.
The real issue here seemed to lie in the management’s inconsistency, as the staff were simply following instructions. It’s clear the management was more concerned with freeing up my table and seat to gain more money, rather than providing a consistent and customer-friendly experience. Unfortunately, this decision cost them a regular customer, as I won’t be coming back. Disappointing overall.ServiceDine inService: 1Atmosphere: 1
Sham · 27 October 2024
★★★★★ 2/5
GoogleThe positive:
A very cute place with friendly staff and nice decor.
However, for the upscale prices you should expect size portions. For a granola yogurt bowl £9.5 and then only a little scoop of yogurt is not justified. Also the Chai Latte looks very sweet but is not huge and if you look at the prices of the area very overpriced.
Then but dear somewhere else brunch go or best to do yourself. :)ServiceDine inMeal typeBreakfastPrice per person£10, 20
Jana · 25 October 2022
Agent replied · 24 October 2024
Thank you for the review. Your feedback is very useful to help us improve.
★★★★★ 4/5
GooglePlenty vegan options - Coconut BLT & Farm Bowl were tasty. Vegan ice cream sandwich was delicious. Staff were very friendly & attentive.ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 4Service: 5Atmosphere: 4Recommended dishesFarm Bowl
Robert · 17 October 2024
★★★★★ 5/5
GoogleLovely place. They have many vegan options which is always great :) i choose to eat the pancakes and got a fresh mint tea. Everything was really delicious. Would definitely come back.Food: 5Service: 5Atmosphere: 5
I · 25 August 2024
★★★★★ 3/5
GoogleGreat food but the service was not great. We were sat for a good 20 minutes before we had to go looking for someone to take our order. In fairness everyone was working flat out, but there was just one young guy just standing around looking bored. He walked passed me a few times and full on ignored me when I tried to speak to him. He had to be directed to us by the woman in charge to take our order. I felt very badly for the other service running around while he just stood at a computer.
Niall · 10 October 2024
★★★★★ 1/5
GoogleToday’s brunch promised to be nice, we visited natural history museum and were in love with London, unfortunately not everything here is a pleasant surprise.
I wanted to order avocados toast from adult menu and 4 dishes from kids menu for my son who is truly a picky eater and we are happy with whatever he eats. And the waiter who took our order was very nice, but his manager came just after he took our order to say that we “can’t order four dishes for one child because you obviously going to eat them as they are pretty big. And it’s not fait to customers”. Exactly this wording. To say I was abashed is a bit of an understatement. Her face was wearing a judgy smirk. Wow.
Well lady, we have lived over the world and we do eat out at least once a day almost every single day for a few years now due to this exact same reason, our son is a picky eater. We always order several dishes that we think he might try. and while in an adult menu only restaurant we still order several dishes and we eat all what he refuses upon arrival to the table, it is nice order from kids menu for him to choose. The problem you said was that we are going to eat his food too. Well, should we just throw it away? You said the portions were huge. Okay I will attach the photo of kids schnitzel. Seriously this is big? Our child (4yo) eats three times the size of your schnitzel. And you called it huge. The photo shows a plate where schnitzel is not touched, only broccoli was eaten.
We ended up not ordering any more dishes for him only kids menu schnitzel because I wanted to leave without being looked upon as an “abuser” of kids menu. Can you imagine? I could never ever think of such a notion before. As if they serve kids food at a loss? Really? Look at this dish from kids menu for 7£. I don’t think you are doing it a loss considering how much schnitzel is served. Even at your add on in adult menu this schnitzel is offered for 5,5£. So what is the point of this performance?
How many restaurants I experienced in my life, but this malignant restaurant experience I have encountered for the first and hopefully the last time. Should have just left instead but we were too hungry to look for another place.ServiceDine inMeal typeBrunchFood: 3Service: 1Atmosphere: 2
Kristina · 10 October 2024
★★★★★ 5/5
GoogleWe had breakfast here on a morning we were leaving London. We were seated promptly and the place is cosy while the tables are not too close together. We had scrambled eggs on sourdough toast and poached eggs on sourdough toast respectively and both of us had mixed fruit. The eggs were exceptional and the coffee great. Staff were very friendly and helpful.ServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Recommended dishesScrambled Eggs on ToastRecommendation for vegetariansHighly recommendVegetarian offeringsClearly labeled vegetarian dishes
Phillip · 10 October 2024
★★★★★ 5/5
GoogleFood is top notch, healthy + tasty. There is nothing to fault and I highly recommend the porridge.
On my exit I spotted the oat cookies, these are massive!! Really wish I bought one now.
The interior is tired and the tables are very squished in.ServiceDine inMeal typeLunchPrice per person£10, 20
C · 25 October 2023
★★★★★ 2/5
GoogleI had stalked this place on insta before heading to London, thrilled that it was close by where we were staying, but what a let down, The atmosphere was the only thing that this place had going for it and that's because we sat outside, ordered the Acai bowl and it looked thrown together in a bowl that was chipped on the side, ordered a portion of toast, got a slice of sourdough.. no butter.. who eats dry toast? By the time the butter came (it had to be ordered from the kitchen) the toast was cold... what a let down. I wouldnt be rushing back anytime soon.ServiceDine inMeal typeBreakfastPrice per person£30, 40Food: 2Service: 2Atmosphere: 3
Catriona · 24 September 2024
★★★★★ 1/5
GoogleI visited this place a few days ago and was extremely disappointed with the service. The staff was largely inattentive, staff chatting all the time instead of attending to customers. Despite waiting outside to be served, I was repeatedly ignored.
Additionally, I observed what appeared to be the “manager”, a lady with brown
hair, chatting with another waitress in their native language (Italian). Unfortunately for them, I understood the conversation, which was highly unprofessional.
Based on this experience, I have no intention of returning!ServiceDine inMeal typeBrunchFood: 1Service: 1Atmosphere: 1
Febrero · 24 September 2024
★★★★★ 5/5
GoogleRose latte was delicious, and honestly the best avocado toast I’ve ever had. I know it’s a simple thing but they elevate it with fresh herbs, Aleppo pepper, and adding a poached egg made it absolute perfection.ServiceDine inMeal typeBreakfastPrice per person£20, 30Food: 5Service: 5Atmosphere: 5Recommended dishesRose Latte, Avocado Toast
Leanne · 24 September 2024
Agent replied · 24 October 2024
Hi Leanne Entwistle,
Thanks for taking the time to leave us a wonderful review. We're glad you enjoyed yourselves and look forward to welcoming you back soon!
Farm Girl - South Kensington
★★★★★ 2/5
GoogleThe staff(I don't know the name but the male waiter) was ignorant. I waited a long time to place an order, and making eye contact with the waiter was nearly impossible. Even the coffee took a long time to arrive. I tried to make eye contact again to ask for the bill, but when that didn’t work, I went to the counter. The barista pointed me out to the waiter, but the waiter still avoided looking at me, moved slowly, and made me wait for a while. Then he came over and told me to return to my table. It was very rude of him to send me back to the table(my table was near the counter btw) as if trying to teach me a lesson, even though I had the POS device in front of me and had been waiting there for a while. I didn’t like the Americano, and the vegan sandwich was served very carelessly. This was my first and last visit here.Food: 3Service: 1Atmosphere: 2
Emel · 24 September 2024
★★★★★ 4/5
GoogleI thought this was a pretty nice cafe! It was lovely in the sun, but we had to wait because it was so busy!
The hot chocolate was very bad, but my Spanish latte was tasty and the food was good too. A bit on the expensive side of things but it is South Ken…
I don’t have a problem with discretionary service being included in the bill but after scanning the QR code to pay, the website wouldn’t allow me to change the tip - and wouldn’t allow me to pay without adding one. That’s a bit amiss…ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 5Service: 5Atmosphere: 5
Brendan · 24 September 2024
★★★★★ 5/5
GoogleFab little eatery right in the heart of S. Kensington. You could argue all day long about authentic Huevos Rancheros, but that was one of the single tastiest brunch bowls I've had anywhere. Quality ingredients cooked to perfection. Lovely.
I'm only knocking a service star off because they forgot my optional sourdough toast, but so did I until I'd finished eating! Otherwise top service and food. Warmly recommended.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 5Service: 4Atmosphere: 5
Russell · 2 December 2024
★★★★★ 3/5
GoogleToo much fuzz but not that many flavours. Coffee is regular but the food was supposed to be better. The sandwich was half emptyMeal typeBrunchPrice per person£10, 20Food: 3Service: 4Atmosphere: 4
Pablo · 19 October 2024
★★★★★ 5/5
GoogleSuper cute little cafe with plenty outdoor seating. Food was delicious and perfect size. Coffees were cute and yummy. Would definitely come back.ServiceDine inMeal typeBreakfastPrice per person£10, 20
Johanna · 26 December 2022
Agent replied · 25 December 2024
Thank you so much for the lovely feedback.
Thank you so much for visiting our cafe.
We are so happy you loved our cafe, please come again.
★★★★★ 5/5
GoogleA charming coffee place with an extensive gluten-free selection for celiacs. The staff is friendly and well-informed. I highly suggest trying the apple pancakes, the portion size is quite generous. My friends opted for savory breakfasts, and the sandwiches were all delicious. However, the coffee and cappuccino could be better.ServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Dietary restrictionsGluten free
Costanza · 28 January 2024
Agent replied · 24 October 2024
Thank you so much for the lovely feedback.
Thank you so much for visiting our cafe.
We are so happy you loved our cafe, please come again.
★★★★★ 5/5
TrustpilotA highly professional and fantastic agency.
You only need to read the rave reviews by other clients to know how professional these agents are. They were exceptionally helpful in all respects especially responding to our requests to see the property a number of times, meeting us on time, every time. We had a number of requests that they communicated to the landlord and which were done for us. The admin flowed exceptionally smoothly with absolutely zero hassle…that can only be achieved when the agents know precisely what needs to be done. Finally, the inventory check and the keys to a spotlessly clean flat were handed over to us. Thank you for the first class service.
Denis · 22 April 2022
Agent replied · 25 July 2025
Hi Denis, Thank you for your kind words. We wish you a happy stay in your new home. Kind regards, Fenners Property Specialists.
★★★★★ 1/5
GoogleStaff were nice, they took our orders, but 40 minutes go by and we still have not gotten our meals, turns out they had given our meals to another person and said they'd make it now, 10 minutes later, finally got our food, but the food was terrible; the avocado toast came stone cold, burnt, really hard to eat. And the pancakes weren't the ones we ordered, but my friend ate them anyway, way too expensive for a bad meal.ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 1Service: 3Atmosphere: 1
Carly · 25 August 2024
★★★★★ 1/5
GoogleThis wasn’t a good service. I went this evening with my mum and we ordered two coffees made with vegetable milk, but they gave us animal milk (when the menu clearly says it’s of coconut). My mother is lactose intolerant and she drank most of it until we realized they got our drinks wrong. It is very difficult to be a bad waiter, and they just didn’t even got bothered about it. So we spent our money for their little, but very big mistake. A shame…ServiceDine inService: 1
Ben · 25 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.