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Fenners reviews

4.2

★★★★★ Great

578 reviews across 2 platforms

8 South Kensington, Station Arcade, London, SW7 2NA, Kensington and Chelsea SW7 2NA

Fenners's Kensington and Chelsea office at 8 South Kensington is rated 4.2 out of 5 across 578 reviews on two platforms, including 563 Google reviews rated 4.2. The 15 Trustpilot count is for the whole business. Checked 9 October 2026.

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4.2 / 5

563

Reviews on Google

This office

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15

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

2/5

Google

So I sat at a table outside. I eventually went to find a waiter and was told I should have waited at the door to be seated. I ordered plenty of food and drinks (£50s worth). Food was average, drinks not nice at all. I asked to remove the "optional" service charge from the bill. The waiter told me that if I didn't want to pay the service charge I should have ordered to go. He said that he and the other staff clean the tables and are struggling financially due to the cost of living. I insisted he remove the "optional" charge which he did but then he asked if I wanted to tip him. I want my money back.

# · 16 April 2026

1/5

Google

The little guy at the door was outright racist. He was rude and slammed the front door. There were plenty of tables but he insisted I wait while the two ladies ahead of me were greeting with cheer and welcomed without any waiting. Don’t see why there should be any disparity and why we should be treated any differently from others. If this is the service quality not sure of the rest. Truly disappointed to face this treatment.

Sneha · 16 April 2026

5/5

Google

I chose Farm Girl for its charming, country-inspired name, and I must say it was a wonderful decision, especially for breakfast. The meal was delicious, and the coffee was just what I needed to kickstart my day. The staff were friendly and attentive, adding to the overall experience. Farm Girl is a delightful spot, and I highly recommend it to anyone looking for a charming place to enjoy a great meal.ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Recommended dishesAvocado Toast, Blueberry Muffin, Scrambled Eggs on Toast, Farm Bowl

M · 24 September 2024

Agent replied · 24 October 2024

Hello M Ortiz (Epicurean Explorer Rater), Wohoo, thank you so much for the 5 stars! Every individual review means a lot to our team. We look forward to having you back! Farm Girl - South Kensington

1/5

Google

Really disappointing. Two of us sat at a table not big enough for one. They don't do half the menu any more but have not updated it. Asked for a substitution, it was agreed and then I was charged two additional charges. Daughter had the BLT. Disintegrated so impossible to eat and tasted awful. Most was left. Breakfast bowl and even crushed avocado really salty. Service poor. Very expensive for what it is. Definitely not recommended.ServiceDine inMeal typeLunchPrice per person£30, 40Food: 1Service: 1Atmosphere: 1

Claire · 29 November 2023

Agent replied · 24 October 2024

Hi Claire Thank you for your feedback and we are sorry you had a bad experience. If you could email us more details of your visit that would be helpful, as it sounds like you came on a day when we were having issues with supplier deliveries. We have never received comments about the size of our tables, but we can look into this. Email us at hello@thefarmgirl.co.uk. Kind regards and look forward to receiving your email. FG team

5/5

Google

One of the most delightful restaurants in Kensington with great service! The friendly wait staff are approachable and very helpful with both ordering and food delivery, especially Patricia. She made me and everyone else in the restaurant feel welcome. The food and coffee was excellent! Their pancake dish was delicious and their coffee tasted fresh, lovely on a cold winter morning. The atmosphere is great and is in keeping with the local neighbourhood - the ornate architecture makes it feel as though someone has welcomed you into their beautiful home! Overall a lovely place to relax with very good food and service. Definitely stop by for lunch or brunch if you're in South Kensington.ServiceDine inMeal typeBrunchPrice per person£10, 20Vegetarian optionsPlenty! I'm not vegetarian but even so I was encouraged to choose from so many excellent vegetarian and vegan options, definitely great if you want to try something new.Dietary restrictionsI don't have any dietary restrictions myself, but the menu is very transparent with everything that is commonly considered an allergy and the staff also take this seriously.

Ian · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again

5/5

Google

The café is nicely placed in the heart of South Kensington in the reach both the V&A and Natural History Museums. The outside sitting area is great on a nice weather days. Coffee was nice and the peanut butter gf&vegan brownie was good too. Staff is friendly just a bit slow but given the busyness of the area is understandable. Price reasonable, however, offering at least one alternative milk free of charge would be beneficial as other businesses have at least one if not all available free of charge. Overall, I’d say good 4,5 points and recommended to be visited.ServiceDine inMeal typeOtherPrice per person£1, 10Food: 4Service: 4Atmosphere: 5Recommendation for vegetariansHighly recommendVegetarian offeringsLarge vegetarian selectionWheelchair accessibilityDefinitely in the outside seating area, not sure about the inside at this point.

Nikola · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

Really loud inside, waiters letting kids scream whilst others are trying to enjoy a meal. Size of portions are minuscule especially the salad yet prices don’t reflect this. Service was good and fast. Decor is tired, lamps on the walls …

Abigail · 16 April 2026

5/5

Google

Such a lush afternoon lunch here with a colleague - all the staff were really friendly and food was amazing. We had soup and avo toast which was a slay. Alessia was also super helpful and quick with service and we had such a nice chat - she let us use our takeaway mugs and the coffee was gorgeous. Would return in a heartbeat 💖💖💖ServiceDine inMeal typeLunchPrice per person£10, 20Food: 5Service: 5Atmosphere: 5Recommended dishesAvocado Toast

Danielle · 29 November 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

2/5

Google

Service was very slow, took us 30 minutes to order out drinks and food. Then our food came out before our drinks. Food was alright but was half way done. We finally got our drinks after we ate our food and the drinks weren’t even correct. They blamed it on being busy, but if you have the seats for people you should have the service for the people. They did give us free drinks, but could have been betterServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 3Service: 1Atmosphere: 4

Trenton · 3 January 2025

2/5

Google

Food was decent enough, but service was terrible. We got seated outside and then promptly forgotten about; a server came to take our order fifteen minutes later when we hadn’t been handed menus yet. Our meals were served without silverware, coffee came out after our meals, and the waitstaff seemed very disorganized and harried. Overpriced for the quality of the food and experience, but it’s in South Ken so what can you do.ServiceDine inMeal typeBreakfastPrice per person£20, 30Food: 3Service: 1Atmosphere: 2

Megan · 18 November 2024

3/5

Google

Ordered a Spanish Latte and Peanut Butter Hot Chocolate. The latte was nice but the hot chocolate was extremely clumpy and bitty (the peanut butter powder did not dissolve in so it wasn’t pleasant). For food, we had Huevos Rancheros and Scrambled Eggs on toast both of which were nice in taste. However, the portion sizes for drinks and food was not sufficient for the price. Food was served in small cereal-sized bowls which made using a knife and fork tricky - a plate would have been better! We attended a similar location in the same area another day which had more reasonable portions for the same price and same quality. Staff were attentive but drinks and food arrived at the same time (20 minutes after being sat) and bowls/glasses etc were taken just as we placed our cutlery down and before the other person had finished.

B · 3 November 2024

5/5

Google

The servers ( we had the young one, Felix) were especially nice , making conversation and bringing our coffees very quickly ( and nice and hot which is rare in Kensington). The coffees were absolutely delicious and even got a sweet smily face. The manager called Pamela was so lovely when we asked for a table even though it was very busy, such an amicable and wonderful atmosphere for some brunch or a coffee in a London.Food: 5Service: 5Atmosphere: 5

Henry · 10 October 2024

2/5

Google

we ate at the place and had to wait 30min for our order to arrive. When the food got to us it was cold and incomplete (the avocado toast didn’t have a poach egg, like described). There was also a request for oat milk latte and it arrived with regular milk. At the end they tried to charge the 10% service fee which we didn’t think was adequate considering the whole experienceServiceDine inPrice per person£10, 20Food: 2Service: 2Atmosphere: 2

Margarida · 3 November 2024

2/5

Google

Service was non existent, we had to ask for everything ourselves. They got a part of my order wrong, when I asked about it the server just rolled his eyes and took the plate away without saying anything. What worried me was we saw a glass break on top of already made drinks and the server and barista were discussing whether or not to bring said drinks to the table. The restaurant itself, especially the bathroom, are very dirty. Food was ok at best, with small partitions and dry over cooked chicken. We won’t be returning.ServiceDine inMeal typeLunchPrice per person£10, 20Food: 3Service: 2Atmosphere: 2

Jo · 24 September 2024

5/5

Google

Popped in for a takeaway coffee and cake with my sister around 15 minutes before closing time. The staff were delightful, really friendly and helpful, and seemed to genuinely care about their products. The drinks were made to a perfect temperature and we really enjoyed them. The site was clean and very welcoming. Pamela was so lovely and really made our day extra special (she didn’t know this but we were out for my birthday). Highly recommend the velvet cake! Will definitely be going again to sit in.ServiceTake outMeal typeOtherFood: 5Service: 5Atmosphere: 5

Kesi · 24 September 2024

5/5

Google

I went at 3:30 on a Friday and was sat right away. I got the scrambled eggs and added a side of avocado because it was basically the same thing as avocado toast PLUS three eggs for only a dollar more. Space was cute and clean, there’s extra seating in the back, plus the staff was friendly. Didn’t try any of the baked goods or coffee, it costs extra for ice and non-dairy milk so I’d rather go across the way to Blank Street. But my food was great!

T · 24 September 2024

2/5

Google

Ordered food and coffee. Got the drink after 5 minutes and the food 10 minutes after that. Quick, but I got the wrong food, sent it back and then they took their sweet time. Maybe around 20-25 minutes before I got the right one. Staff didn’t give me updates, didn’t ask if I wanted water, generally bad service. When I got ready to pay they made a lot of flukes, a quick process took them maybe 5 minutes. Didn’t get compensated for the waiting time either. Coffee was good, food was alright. Ordered the vegan BLT, some of the bites had a really weird taste that reminded me of wet dog?? No idea what that was.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 3Service: 1Atmosphere: 3Recommendation for vegetariansSomewhat recommendVegetarian offeringsClearly labeled vegetarian dishes

Ane · 25 August 2024

4/5

Google

This is a really cute little spot close to South Ken station. I would reccomend this for brunch. There is seating available both inside and outside. Staff were super friendly and the ordering system is very efficient. I ordered a rose iced latte after it was reccomended by the staff. I found very refreshing. For breakfast I ordered the Seoul eggs. This was so delicious. It'd eggs served with Kimchi, pieces of tenderstem Broccoli, chilli oil and feta. It was like an explosion of flavours. Lots of seating available inside and out. Reasonably priced too.ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 4Service: 4Atmosphere: 4Recommended dishesRose LatteRecommendation for vegetariansSomewhat recommendVegetarian offeringsClearly labeled vegetarian dishes

Aliyah · 25 August 2024

1/5

Google

Honestly was really disappointing. We got there at around 10:30 in the morning and were sat outside. Managed to order relatively quickly however 45 minutes later we still had not been given the 2 coffees let alone the food we had ordered. Tables that had arrived long after us had received their drinks and even their food. Was impossible to be served by anyone. By 11:20 we gave up and walked out.Meal typeBreakfastFood: 1Service: 1Atmosphere: 1

Freya · 17 October 2024

5/5

Google

This is the cutest and warmer spot in South Kensington. The food is really good, there are so many particular drinks and the atmosphere is so chill. Sergio is a plus bonus. He's so welcoming and sweet and, from an Italian guest, his presence make you feel at home. I really appreciate itServiceDine inMeal typeBreakfastPrice per person£20, 30Food: 5Service: 5Atmosphere: 5Recommended dishesBlueberry Pancakes

Lucia · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

I drank macchiato and americano there. The macchiato was grossly disgusting, listen, it's not funny in my life, I've never had such a bad coffee in my life, it's really not funny, it tasted sour and disgusting! There is no coffee in the country! The Americano had a less strong taste, probably because it was mixed with milk and sugar and water and all that, but you could still taste its repulsive taste. There was a selection of types of milk other than soy which is a shame. A cute and nicely decorated central place, it's just a shame that their coffee doesn't match the view. The service was great, they were cute. I would never go back there in my life and therefore I will not recommend anyone to go there. After all, the place is a cafe and there is no reason why a cafe should not have good coffee🩷ServiceDine inMeal typeOtherPrice per person£1, 10Food: 1Service: 2Atmosphere: 2Recommendation for vegetariansNot sureVegetarian offeringsVegetarian menu or section

Noa · 26 July 2024

2/5

Google

3pm Sunday lunchtime. Sluggish, uninterested servers, seated ourselves as nobody on the door. Table was unprepared and covered in oil which my wife discovered when she put her elbows in it. No cutlery until I begged for some. First server I asked didn’t bring any (probably got sidetracked with finishing her shift) and my food was on the table. Asked a second, eventually it came. Food was on the table for 5 minutes. I’m still waiting for the bill, as I type this, we finished eating 15 minutes ago. Food was ok, smaller than I’d hoped for a £15 salad. Asked for a side of sourdough toast. One slice of cold pre prepared toast delivered promptly with no butter. Avo toast was over salted. Farmgirl salad was average, tasty yellow hummus though. I’m trying to find positives here but struggling!! Fed constructive feedback to crew member, apparently most staff are new including the manager. I’d say be prepared to wait and question your service charge. It shouldn’t be mandatory if the service is bad. One of our 4 servers was very apologetic when feedback was given. Discounted our bill.Meal typeLunchPrice per person£10, 20Food: 2Service: 2Atmosphere: 3

Rohan · 26 July 2024

2/5

Google

Nothing wrong with the waitresses, they were lovely. The food however, was ridiculously overpriced, £8 for a fruit bowl which included a spoon full of yoghurt, half a strawberry and a few blueberries. Not only this but our avocado on toast included avocado skin and was more mint than avocado which we paid £11 for. We understand London is overpriced but the quality couldn't even make up for the price. Very unhappy experience:(ServiceDine inMeal typeBrunchPrice per person£10, 20Food: 1Service: 4Atmosphere: 2

Healey · 26 July 2024

3/5

Google

Food was OK, but not enjoyable…the matcha was excellent! Maybe the other menu items are better but what I had was quite underwhelming. I had the fish tacos and for £12 the portion size (2 small tacos) is quite a stretch. I was served the ends of the loaf for the almond butter banana toast, and it was really hard to chew through but the flavour was great! I would stick to what seem like their “classic” items. I heard good things about the pancakes and sandwiches. Drinks are also good.Food: 3Service: 5Atmosphere: 4

Nicole · 26 July 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fenners's Google reviews

Questions about Fenners

How many reviews does Fenners have?

Fenners's Kensington and Chelsea office has 578 reviews across two platforms: 563 on Google, 15 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Fenners's rating?

Fenners is rated 4.2 out of 5 across all 578 reviews, and 4.2 out of 5 on Google from 563 reviews, checked 9 October 2026.

Where is Fenners's Kensington and Chelsea office?

Fenners, 8 South Kensington, Station Arcade, London, SW7 2NA, Kensington and Chelsea SW7 2NA.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.