Trusted Agent profile · Kensington and Chelsea

Fenners Kensington and Chelsea reviews

4.2

★★★★★ Great

578 reviews across 2 platforms

8 South Kensington, Station Arcade, London, SW7 2NA, Kensington and Chelsea, SW7 2NA

Fenners's office in Kensington and Chelsea, at 8 South Kensington, is rated 4.2 out of 5 across 578 reviews on two platforms, including 563 Google reviews rated 4.2.

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4.2 / 5

563

Reviews on Google

This office

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15

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

2/5

Google

I went to Farm Girl in South Kensington recently for lunch and I had a bad experience. To start with, I waited for a long time standing for someone to acknowledge my presence and lead me to my table. I must have called at least 2 different waiters to get a menu and take my order. I got the Farm Bowl salad with an extra side of feta. As the waiter was bringing the food, he tripped and spilled part of the feta on the floor and the table. He did not apologise, neither did he clean up after his mess. To top it off, I had to ask for cutlery because there wasn't any provided. For the bill, I had to wait for another waiter to notice my presence again, so that was another 10 minutes wasted. Overall very disappointing experience, especially the service!ServiceDine inMeal typeLunchFood: 3Service: 1Atmosphere: 3

Sarah · 25 August 2024

3/5

Google

Went here for brunch with a friend. We waited forever to be seated despite lots of free tables. Unfortunately those weren’t clean, which caused the delay. The staff seemed hurried and skittish. Our coffee was served almost 7 minutes after our food was and it took them quite a while. If it’s busy they should just inform people that the wait could be longer. It wasn’t comfy at all because our table was in the line of the waiting queue and people kept brushing against our table. Unfortunately the portions were super small. The granola + yoghurt was a joke for its price. At least everything tasted alright. We had to ask for the bill three times too until someone came.Meal typeBrunchPrice per person£20, 30Food: 3Service: 2Atmosphere: 3

Ms · 25 August 2024

1/5

Google

Terrible, mediocre food and overpriced. A cuisine that tries to be sophisticated and inclusive but the vegetarian and vegan options we tasted were terrible, however consistent with the rest of the cuisine which managed to make even the eggs terrible (not that I'm a culinary luminary but the eggs come on, you have to work hard to make them hurt). However, the waiters are almost all friendly.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 1Service: 3Atmosphere: 3

Circo · 3 November 2024

1/5

Google

If I could give no stars I would. I waited 15 minutes before asking the table beside me could I look at their menu. I said I'd wait 10 more mins and if no one took my order I was leaving. In total I waited around 25 minutes and left. Nobody came to take our orders but yet one waitress beside me was smoking a cigarette on her break yet many tables waiting to be served. I didn't walk in mid break she literally left for a smoke after ignoring us and the other tables. A joke. Wouldn't recommend it to anyone. Very bad service.ServiceDine inFood: 1Service: 1Atmosphere: 1

Mikaela · 26 July 2024

5/5

Google

I staked this place out before I arrived because it was a quick walk from my hotel. The rose latte was beautiful and good, but I couldn't help feel like I was drinking a drink laced with perfume, lol. The sour cherry pancakes were magnificent. The cherries with the cocoa nibs, coconut, and yogurt was other wordly. I got a side of bacon. Prepared a little differently compared to in the states as we fry our bacon till it's crispy, this was more meaty. I sat outside so I didn't actually see the inside of the restaurant but it was cute from what I saw. Delicious! I would recommend!ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 5Service: 4Atmosphere: 5Recommended dishesCherry Ripe Pancakes

Tiffany · 26 July 2024

3/5

Google

The food was fine. Price-quality ratio was a lot less. The service was not up to standard, especially for what you paid and a service charge of 12.5% ​​was charged. The drinks came half an hour later than the food and things were forgotten.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 3Service: 1Atmosphere: 2

Charlotte · 27 May 2024

Agent replied · 24 October 2024

Hi charlotte Bloemers, We are very sorry you had to wait longer than expected for your dishes. Our staff, both in the kitchen and the dining room, pride themselves in offering exceptional service and so it’s disappointing when we don’t meet our usual standards. Hopefully you’ll give us another go! Farm Girl - South Kensington

4/5

Google

We had an iced butterfly matcha and iced rose latte, which were both tasty if a little lacking in caffeine. The banana and almond on toast was joy-making and the Seoul eggs were tasty but were not piping hot. The service was friendly and efficient and the outdoor seating was pleasant.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 4Service: 5Atmosphere: 5Recommended dishesAlmond Butter Toast

Elana · 25 October 2023

Agent replied · 24 October 2024

Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again. Thank you for the feedback, we hope to see you again soon.

5/5

Google

It’s a great place for cosy weekend brunch! The decoration and atmosphere feels super warm and homey. What made our experience great is the staff! They are super friendly and helpful. The menu is simple but has enough selection. The sourdough bread was really tasty! The drink menu has different variety of coffees.ServiceDine inMeal typeBreakfastPrice per person£10, 20Recommended dishesAvocado Toast

Güliz · 10 December 2023

Agent replied · 9 December 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

I’d never get back to this cafe because of these rude & unprofessional staffs. I tried to order a coffee to go. Was waiting for the staff to take my order by the cashier. But I had ignored by a white skinny guy and a Latina(seems like)staff. The Latina hid down by the fridge and told the guy to take my order. And the guy said something very mean to me. I ended up grabbed a coffee from Paul.ServiceTake outService: 1

Cloudy · 26 June 2024

4/5

Google

This café is the perfect representation of Zero Interest Rate Phenomenon. Nobody, and I meant it when I say it, needs 16 different lattes. It's overpriced (I understand the dynamics of rent and pricing in the area, but still), and the food in decent at best. Now, does it make it a bad place? By no means. It's very specific and for a certain audience, which I, unfortunately, am not. It's for people who, when saying "superfood", don't think about a weird new DC movie. The service was beyond exceptional - we were steadily accommodated with our dishes, water and treats given to my friend's dog, and everything else catered to I'm a timely manner. Taking food out of the equation, it is one of the more atmosphere-rich and nice places around. Do recommend if it's your thing. P.S. watch the head o your way to the WC - hit it thrice in 2 goes.Food: 3Service: 5Atmosphere: 4

Sean · 26 June 2024

1/5

Google

I would not go back again. The tables are ridiculously tiny, we felt really uncomfortable. Barely big enough for both of our meals. Tables crammed in so my sister had to keep standing and pushing her chair in for people to get through. My bowl and her plate both had large sharp chips in. Just not good enough when you’re paying £20 each for breakfast. The acai bowl was quite nice but served in a very small cheap sort of cereal bowl, I suppose so they don’t have to use as much toppings. You then have to pay using a QR code, which they charge you for using. So you don’t get service and have to pay for it….! Disgusting! Bad service, bad vibes, overall really disappointing. I would not recommend to anyone.ServiceDine inMeal typeBreakfastPrice per person£20, 30Food: 1Service: 1Atmosphere: 1

Georgia · 26 June 2024

3/5

Google

We were there on 18th may and it was a nightmare. They said they have staff shortage…but definitely they did not control the situation at all. I waited for 15minutes to get info how to order coffee takeaway! And I had to be pushy to catch the waitress’s attention. And then they mixed names on the order, luckily we swap. Overall, I was disappointed by the service- lack of it. Coffee and chocolate tarte were good!ServiceTake outFood: 4Service: 3Atmosphere: 4

Monika · 26 June 2024

4/5

Google

I stopped by Farm Girl around 11 am and enjoyed an almond croissant and an iced hot chocolate. The croissant was perfect, crisp on the outside and soft and creamy on the inside. I loved every bite. However, the iced hot chocolate was a bit disappointing, as it tasted more like cold water with chocolate syrup. The staff was nice, and the ambiance was cute, making it a pleasant spot for a morning treat.ServiceDine inMeal typeBreakfastPrice per person£10, 20Food: 4Service: 5Atmosphere: 4

Riya · 26 June 2024

5/5

Google

Farm Girl is extremely aesthetic, good food, good coffee! Staff are so lovely and attentive. Would recommend.ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 5Service: 5Atmosphere: 5Recommended dishesRose Latte, Avocado Toast

Charlotte · 25 August 2024

4/5

Google

Such a lovely experience. The açai bowl was delicious Well worth a visit to this wholesome little find in South Ken

Sarah · 17 April 2026

5/5

Google

Morning. I was in this restaurant is a very nice i ordered cappuccino and eggs was so yummi…. Thank u helen and luice they are so nice to me and all the people thank you so much ❤️ Good morning The restaurant is nice, delicious and tidy, but it does have halal mob meat The eggs are delicious and the cappuccino is sweet 🙏🏻 The staff are very cheerful (Helen and Louis)Food: 5Service: 5Atmosphere: 5

Abdulrahman · 25 August 2024

5/5

Google

A very nice place to eat, we had a delicious brunch here. Lots of vegetarian options available, which I always find a huge plus. Something for everyone to eat, which is also delicious! The restaurant is also very nicely decorated and the staff is friendly and hospitable!ServiceDine inMeal typeBrunchPrice per person£20, 30Food: 5Service: 5Atmosphere: 5

Miranda · 29 December 2023

Agent replied · 24 October 2024

Thank you so much for the lovely feedback. Thank you so much for visiting our cafe. We are so happy you loved our cafe, please come again.

1/5

Google

We ordered 3 dishes, the cherry pancakes, lentil dal soup and 2 chicken schnitzel. The pancakes and soup arrived within 10 mins and were very good. Those two people finished eating and the schnitzel still hadn’t arrived. When ordering we asked about the chilli sauce that came with the schnitzel so we knew that they had our order. Another 15 mins later and the schnitzels still hadn’t arrived. We went to ask about it and they said they never got the order, but they can have it ready in 5 mins. 10 mins later and still nothing. We asked again 15 mins later because we were starting to rush to get somewhere now but they hadn’t even bothered to start making it and the waiters were acting as if we had made up the order. We ended up taking the bill without receiving the schnitzel and those people ate somewhere else. Such a shame to a place that looked so nice.ServiceDine inMeal typeLunchPrice per person£20, 30Food: 2Service: 1Atmosphere: 1Recommended dishesCherry Ripe Pancakes

Gabriela · 27 April 2024

1/5

Google

Tl;dr the service was abysmal, the coffee was average. Go to Gail’s or Paul’s instead. Went in to order a takeaway coffee and a pastry. The man taking the order stopped everyone to take their order before we got to the pastry display, so I wasn’t able to see what they had. He then rushed me to put in my drink order, and didn’t ask me if there anything else I wanted to order before putting the card reader in front of me. Finally, he made me wait outside in the cold, while they made the coffee. I wanted to come here to support an independent business instead of giving more money to a chain like Gail’s, but in hindsight, it definitely wasn’t worth it.ServiceTake outMeal typeOtherPrice per person£1, 10Food: 2Service: 1Atmosphere: 1

Yasmin · 27 April 2024

3/5

Google

Place was nice and good coffee Also the area around is nice I tried banana almond toast it was on sourdough not toast it was not bad but nothing special Prices are reasonableServiceDine inMeal typeBreakfastPrice per person£10, 20Recommended dishesAlmond Butter Toast

Turki · 25 October 2023

5/5

Google

The staff made us very welcome and made sure our dietary needs were catered for. We were tired and hungry and all enjoyed our choices. The gluten free vegan pancakes were fabulous!ServiceDine inMeal typeLunchPrice per person£10, 20Food: 4Service: 5Atmosphere: 4Recommended dishesCherry Ripe Pancakes

Neal · 26 July 2024

Agent replied · 24 October 2024

Hi Neal McLennan, We are thrilled that you loved our food and menu offering. We always put our heart into it :) Hope to see you soon! Farm Girl - South Kensington

3/5

Google

The supervisor had an attitude when we asked to sit outside claiming it was for take aways only especially when I told her that we had a meal there a few days ago. Then she admitted that she was understaffed. I ordered a 3 egg scrambled egg and the portion was small and I have a photo. The service was slow and the food is overpriced compared to the portions.ServiceDine inMeal typeBreakfastPrice per person£40, 50Food: 3Service: 3Atmosphere: 2

Hisham · 27 May 2024

1/5

Google

Waited outside the door behind a sign that said please wait here to be seated after 5 minutes of staff looking and walking past us we went inside and asked the staff if they had any tables and were sat, ordered 2 sandwiches and mochas, was told that cold food was closed and could only order hot food but our coffee order had been placed so we could not leave. Ultimately a blessing in disguise as the coffees were the most disgusting thing I have ever had just pure cocoa powder? That hadn't been mixed and luke warm. Extremely expensive for gross drinksFood: 1Service: 1Atmosphere: 1

Izzy · 28 March 2024

5/5

Google

Excellent food and coffee. Peaceful and trendy vibe/decor. The upbeat but gentle background music was appreciated, easy to chat over. Although I was seated in the back room, Adja the waitress made sure to check on tables regularly and was very helpful, polite and gentle. A but pricey but I suppose the location explains it. Farm girl lives up to its reputation!Food: 5Service: 5Atmosphere: 5

Charlotte · 4 December 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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