Trusted Agent profile
★★★★★
453 reviews across 3 platforms
126 Ladbroke Grove, London, W10 5NE, Kensington and Chelsea, W10 5NE
Druce Ladbroke Grove's Kensington and Chelsea office at 126 Ladbroke Grove is rated 4.7 out of 5 across 453 reviews on three platforms, including 70 Google reviews rated 4.4.
70
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
380
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDruce Management
Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotExcellent service
Vlad and Stephanie were really great in helping us find a property. They were very efficient, professional, and responsive throughout the whole process. They have continued to be as helpful since we signed the contract and Vlad has promptly replied to any queries we had. Thank you very much!!
5/5
TrustpilotKim and Sophie
Kim and Sophie went above and beyond to help me find the perfect rental property. They immediately understood what I was looking for and showed me properties that matched my criteria. They were extremely professional at every step from the viewing, to offer placing, and contract signing. I’m so grateful to them for finding me my dream flat as well as making the experience so enjoyable!
5/5
TrustpilotProfessional yet personal service
Professional yet personal service. Sebastien proactively approached me when my property was coming to the end of its lease. He had done his research so I could make an informed decision. During the process I was fully supported especially when the situation became intense. Being temporarily located abroad, I was so relieved to have Sebastien taking care of my affairs. I hope that Sebastien is representative of the quality of all other Bective agents. Thank you once again !
5/5
TrustpilotAmazing experience with Tiago and the rest of Bective team!
Bective is definitely the no. 1 letting agency to work with. I was so pleased with how smooth the entire renting process was and how professional Bective team was from start to finish, especially after having bad experience with other agencies. A big shout out to Tiago, my agent, for going above and beyond to help me secure the flat that I wanted and making sure that everything's okay until the day that I moved in. Really cannot recommend him emough!
5/5
GoogleVery good experience with Druce. Team very proactive and found excellent tenants for our property. Highly suggest Joe, Harry and the team.
Hi Emanuele, Thanks so much for your kind review. … More
5/5
TrustpilotI dealt with Hamead in the Westbourne…
I dealt with Hamead in the Westbourne Grove /Notting Hill office. Whilst I did not purchase through Hamead, I would have no hesitation in buying from him in the future and felt he gave the best, friendliest and most considered service of all the agents in the area. Even after I had exchanged on another property and then completed he was nothing but professional. I have no doubt that his attitude brings back many referrals and he is a real credit to his company. I dealt with several agents across Kensington, Notting Hill and Bayswater and he was a real standout.
5/5
TrustpilotThe best, proactive, agent
Sophie has been, by far, the most helpful, proactive agent I have worked with. Home searching from abroad is such a challenging task and Sophie is helping with basically everything: from ensuring the flat is great for me to helping me get to know the area better so I’m comfortable with my decision. And, on top of this, she is actually proactive - jackpot! 🤩Thank you, Sophie!
5/5
GoogleVery professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotWe looked at a flat with mr Felix…
We looked at a flat with mr Felix Kenny at Kensington office and I was very impressed with his helpful knowledgeable manner and polite manner highly recommend them when looking for properties to rent!
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
GoogleJatin is absolutely excellent in his work! He’s very proactive and always responds quickly to all my inquiries. Thank you, Jatin!
5/5
TrustpilotVery professional and proficient…
Very professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotSophie/druce are superb nov/23
Sophie/druce are superb nov/23Druce are definitely a cut above. I have dealt with them on many occasions, the most recent being with Sophie. They listen to your brief, and are very responsive and professional. Sophie is a pleasure to deal with, and it was interesting to hear my tenants also had nothing but praise. I wouldn’t hesitate to recommend.
5/5
TrustpilotLondon international move
We recently moved our daughter to London from the US. Charlie from Bective in Notting Hill helped us find her a flat to let. Even though we only wanted a small flat, he treated us like high value clients. He responded quickly to the enormous number of questions we had and treated us with kindness and patience. The team at Bective was quick and efficient with all the paperwork and set up. We were very pleased and would highly recommend Bective.
5/5
TrustpilotGreat services
Quick, efficient & client focused services. Bective were very understanding of Covid19 situation last year and helped me to find the right property quickly & hustle free by arranging contactless viewing. Moving in was also fairly easy and straight forward. Ongoing property management support was very good and the team was responsive and quick to deal with any questions/concerns I had. Soraia Lopes was particularly helpful and accommodating when I was moving out. Very professional and I would use them again. Natalia S (Brook Green)
5/5
TrustpilotWe recently sold our house in Holland…
We recently sold our house in Holland Park and had a very positive experience with Bective. I am sure all agents can take photos and use online platforms to market the property but Bective were stood out for their ability to pre-market to the right audience. We sold the house before it even hit the market. I would especially single out Hamead Chioua who was responsive, organised, patient and ultimately helped facilitate a smooth and successful transcation. Many thanks, Paul
5/5
TrustpilotHighly Recommend!
We recently worked with Kim at Bective Notting Hill to rent our two-bedroom flat in the area. Kim was professional, responsive and helpful throughout the entire process. Being new to the UK, she guided us not only on the specifics of the flat, but helped us navigate the letting process overall. Further, she corresponded with the Landlord to help us get the information we needed to prepare for our move. I would highly recommend both Bective and Kim!
5/5
TrustpilotJay and his team were very helpful and…
Jay and his team were very helpful and considerate throughout the selling process. They kept me up to date and I didn't feel out of the loop at any point. I appreciated that they would phone me to let me know what was happening rather than just a text or email. This human touch was important to me at an emotional time of selling my beloved home.The whole team were courteous and respectful, especially when prospective buyers were coming and going.Great team, lovely people, very efficient and reliable. I would be happy to use them again.
5/5
TrustpilotGreat experience selling in Brook Green
We had a great experience of selling our property with Bective Brook Green. Ed Plumb is a seasoned professional who is very decent to work with and he became our trusted advisor. We first started talking to him around a year before we put our property on the market and felt he gave very sound advice, priced the property very accurately and didn't try to rush us into a quick decision. His approach paid off as when we were ready it was an easy decision to choose Ed at Bective rather than the multitude of other options.
1/5
GoogleI have good reason not to trust this outfit. Any Landlord or tenant should stay very clear unless you want to get DRUCED. They say, (see their response below), that customer service is vitally important to them. Their lunch break is even … More
Hi James, We were sorry to read your review as customer experience is vitally important to … More
5/5
TrustpilotThankyou!
Having used BLM for 11 years to manage and let my flat I cannot speak more highly of them. Professional and trustworthy to the end - never without a tenant and problems always resolved seamlessly for both tenant and myself. Having decided to not let the flat from the end of the current tenancy, I must say huge thanks to Soraia who is an absolute gem - she knows everything and anything, she is always at the end of the phone and responds immediately - absolutely amazing service always. I have to mention Kim too - having relied upon her to find tenants I can only say Thankyou …..she always did it without a gap!
5/5
TrustpilotAlexander Chapalain @Druce
My experience with Druce was very good thanks to Alexander who was excellent! He understood my needs, he was responsive and flexible. He played an instrumental role during the closing process coordinating actions to get it done in the most effective and efficient way. A delight to work with. Cristiana Falcone
5/5
TrustpilotShould have chosen Bective from the beginning.
In the 5years I have rented across a variety of boroughs in London I have found Bective to be the best agency to deal with by far! The agent who managed the rental property I was living at was Soraia L. Soraia was quick to respond about maintenance matters and made the checkout process stress-free. This has certainly not been the case with other rentals + agencies. Monika R who also supported was equally great to deal with. Reference checks were quickly done and other matters dealt with efficiently. For comparison sake, I have waited up to 3weeks for reference checks to be done by other agents! I don't do reviews often but this was well deserved. Thank you Bective.
5/5
TrustpilotBective Notting Hill & Hamead Chioua
I can wholeheartedly recommend Bective Notting Hill to anyone looking to buy a new property. I just bought my first flat, and The whole experience was smoother and more personal than the other firms I was in contact with. A special shoutout to Hamead Chioua who help me greatly through this process. Not only was he accomodating and honest in his service, he also recommended an amazing solicitor that help us seal the deal.Thank you for everything Hamead!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce Ladbroke Grove's Kensington and Chelsea office has 453 reviews across three platforms: 70 on Google, 3 on Facebook (across the whole business), 380 on Trustpilot (across the whole business).
Druce Ladbroke Grove Kensington and Chelsea is rated 4.7 out of 5 across all 453 reviews, and 4.4 out of 5 on Google from 70 reviews.
Druce Ladbroke Grove Kensington and Chelsea, 126 Ladbroke Grove, London, W10 5NE, Kensington and Chelsea, W10 5NE.
