Druce Ladbroke Grove reviews

★★★★★ 5/5

Trustpilot

Exceptional estate agency…

This is an exceptional estate agency with a very proactive and supportive staff, who really do have the interest of their clients. I would particularly like to mention and credit Stephanie Gunther and the team at the Brook Green branch who were extremely supportive. Stephanie's tenacity and resilience were so invaluable in ensuring the sale went through, she truly is an asset to the company, we are so grateful for all her hard work!

Serai · 15 June 2026

★★★★★ 5/5

Trustpilot

Marcus is so professional

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

Taghrid · 16 July 2026

★★★★★ 5/5

Trustpilot

Andrew was nothing short of inspired…

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

Tim · 30 April 2026

★★★★★ 5/5

Google

When you come to the office, make sure you ask for Andrew Lapersonne. Andrew helped sell one of our properties and he cannot come more highly recommended. Dealt with contractors, incoming purchasers, management company, even with a 6 hour time difference. We have dealt with many agents over 12 years, this Gentleman is the best we have dealt with so far in London, a consummate professional.

Nico · 17 September 2025

★★★★★ 5/5

Trustpilot

We had a great experience renting out our flat through DRUCE, Brook Green.

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Yazmin · 7 August 2025

★★★★★ 2/5

Trustpilot

Not a great experience

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress.

Rishad · 11 June 2026

★★★★★ 5/5

Google

Since Jatin was appointed to look after my property, I am glad to say that he has been very professional to address and respond promptly to any queries or issues regarding my flat. Jatin has reinstated my faith in Druce as property management. Thank you Jatin and Druce is lucky to have you in their team!

Stefania · 2 August 2025

★★★★★ 5/5

Trustpilot

Natasha Dhillon

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!

S · 8 July 2025

★★★★★ 5/5

Trustpilot

Great service from Luis

I had a very good experience with Druce. Luis was professional, helpful, and always responsive. He made the process smooth and clear, and I really appreciated his support throughout. I would happily recommend him.

Omoh · 6 January 2026

★★★★★ 5/5

Google

I recently worked with Felicity at Druce to find a new apartment and couldn't be more pleased with the experience. She immediately understood exactly what I was looking for and expertly guided me through the market, saving me valuable time by only showing properties that matched my criteria. What really stood out was how easy Felicity was to work with - her kind demeanor and lightning-fast responses to all my questions made the entire process smooth and stress-free. If you're looking for a property professional who combines market knowledge with genuine care for her clients' needs, I can't recommend Felicity highly enough.

Juan · 17 April 2025

★★★★★ 5/5

Trustpilot

Excellent service

I wanted to take a moment to thank Kamile for her exceptional service in helping us find a new flat. From our first interaction, it was clear that Kamile was genuinely invested in helping us find the perfect place. Her enthusiasm and dedication made the entire process not only smooth but also enjoyable. She took the time to understand exactly what we were looking for and ensured we had all the information we needed at every step. Her attention to detail, responsiveness, and willingness to go the extra mile made all the difference. I truly felt supported and well-informed throughout the process. I’ll definitely be recommending her and Druce to anyone in need of an agent!

AJ · 26 February 2025

★★★★★ 5/5

Google

I recently sold my property with Druce who were extremely professional and efficient throughout the whole process. I would like to thank Olly and Amy for all their hard work and persistence. They were extremely respectful, knowledgable and hard working. Through their deep understanding of the market and accurate valuation we were able to achieve the target price. I would highly recommend working with Olly and Amy!

Gregory · 23 April 2024

★★★★★ 5/5

Google

Jatin is an exceptional, intelligent and professional at what he does. I like his honest reviews and feedback on what is needed for property management. Thanks Jatin, your the best!

Akshat · 9 July 2025

★★★★★ 5/5

Trustpilot

Great service from Louis

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Judit · 18 July 2025

★★★★★ 5/5

Trustpilot

Druce agency repairs in a new flat

I recently moved into a flat rented by Druce. There were a number of fixes that needed to be made and after a bit of a delay, Druce's managing agent Natasha Dhillon and her contractors I have to say did a great job on the works. Their repairs were solid and Natasha was responsive and helpful. The only negative was it took a while to address everything but in the end, almost all the smaller problems related to the functioning of the flat have been resolved and the work done was excellent. All in all, it was a very positive experience.

M.O · 17 October 2024

★★★★★ 3/5

Trustpilot

Helpful …

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

A · 8 July 2026

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Being a landlord not living in the UK, I was impressed by the Druce team, and in particular by Stephanie Gunther, who not only found a tenant but continuously provided strategic suggestions on the flat (ie cleaning, removing objects) in order to achieve the best result in the shortest time frame. Negotiations were conducted by Henry Duke. I had two other agents on board working at the same time and Druce was by far the most active in terms of viewings and constant contact with me. Outstanding service. Well done!

Consumer · 23 August 2024

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Druce Chelsea

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience.

Tareq · 21 July 2026

★★★★★ 5/5

Trustpilot

Could not recommend Druce more!

I had such a wonderful experience with Druce. Thomas Last was such a professional, friendly and helpful letting agent. He listened to exactly what I was looking for in a rental property and we only required one afternoon of showings because the apartments he showed me were exactly on the mark. I now have my dream apartment in Chelsea! So efficient and made a typically stressful apartment hunt feel so easy. A million thank you-s to him!Stephanie Gunther was also incredibly helpful in helping me obtain the necessary paperwork and references necessary to get my housing application to the finish line. I'm an American relocating to London and therefore my application was a bit more complicated, but Stephanie coordinated everything with the landlord and helped me square everything from New York. She was a fantastic advocate, so transparent and thoroughly helpful!I could not recommend the agency more thanks to these two professionals.

Miriam · 13 June 2024

★★★★★ 5/5

Google

Great estate agent. Amy R helped to facilitate a very quick purchase (8 weeks from offer to keys), helped us to resolve any issues/uncertainties with the purchase and had a great recommendation for a solicitor. Amy is warm and friendly and a great support throughout the whole process

Kat · 23 April 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025

★★★★★ 5/5

Trustpilot

Eoghan Redmond: a highly professional agent

Eoghan Redmond provides a highly professional service, quickly identifying the types of property sought and arranging suitable viewings. His knowledge of the London market is good and he is especially helpful in advising on asking prices and following up with vendors on any queries. He happily looked for properties outside his area and sent me a great selection. Within a week he found me my dream flat in an area that wasn’t even on my radar and at a great price. I liked that Eoghan was always punctual to viewings and didn’t try to pressure me in any way to make an offer. I couldn’t fault the service he provided and highly recommend him to anyone looking to buy. He’s an extreme nice fellow too which is always a bonus.

Lim · 5 April 2024