Druce Ladbroke Grove Kensington and Chelsea reviews

★★★★★ 4/5

Google

“My experience with Druce agency was generally positive. The team were professional, responsive, and kept me updated throughout the process. While there were a couple of small challenges along the way and communication times could be improved at times, everything was handled reasonably well. Overall, I’d recommend them for anyone looking for a reliable letting agent.”

Alexandra · 24 September 2025

★★★★★ 5/5

Trustpilot

Marcus at Druce is outstanding, professional…

Marcus at Druce is such a professional , personal and ” going the extra miles” person a client look for but rarely meet.

Heidan · 23 June 2026

★★★★★ 5/5

Google

I had a very positive experience with the letting team. Every person contributed to the final result, in a professional, pragmatic, reliable way, with a positive attitude and elegant manners.Special thanks to Joanne, Felicity, especially Harry and Joseph!

Miriam · 26 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

We work with Druce on multiple properties across various branches, and the experience has always been outstanding. Their team consistently strives for excellence, providing clear and timely updates throughout every stage of the process. I would highly recommend their services to anyone in the property sector. A special mention goes to Louis from the Brook Green branch, whose dedication and professionalism truly stand out.

Chris · 14 May 2025

★★★★★ 4/5

Trustpilot

Great service with exceptional professionalism

Really great service from Iqbal. Always prompt to respond to messages and really helpful throughout the whole process. Thank you Iqbal.

Parisa · 4 March 2025

★★★★★ 5/5

Trustpilot

Jatin has been extremely helpful

Jatin has been extremely helpful! Thank you once again

Dilpesh · 2 July 2025

★★★★★ 5/5

Trustpilot

Amazing Sophie at Druce

Sophie at Druce I was really impressed by Sophie how well organised, flexible and patience she is! Sophie was very nice to talk to me in the phone and sent me information and made appointment immediately after our discussion. She called me when she arrived in the property and wait for me patiently as I was running late due to traffics. Further more, Sophie is very considerate, very proactively communicating with me, she works very effectively and efficiently between all stakeholders with phone calls, messages.Thank you so much Sophie. It’s been a pleasure to meet you！

Vivi · 15 September 2023

★★★★★ 5/5

Google

I would like to thank Harry for his support with my flat search, he was very helpful, professional and happy to answer any questions not just about the flat itself but also about the area, transport options, tips for flat search etc. I highly recommend to reach out to Harry to help you with your flat search in West London.

Tereza · 25 September 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Thomas to find a new apartment, and I couldn’t be happier with the experience. From the start, Thomas was attentive and understanding of my needs, helping to narrow down options that fit my budget and preferences. He provided valuable insights into different neighborhoods, making the decision-making process much easier.

Noemy · 21 October 2024

★★★★★ 1/5

Google

RENTERS BE WARNED. We rented from Druce for 2 years and ended the tenancy recently. Notwithstanding that teams are busy, the process of reclaiming the deposit was horrendous and showcased total incompetency and lack of professionalism. From the point of agreement around the amounts being deducted (I won't even go near the £180 fire alarm discussion.....), over the course of 10 days we were met with silence and our emails were ignored. It took me to engage their CEO on LinkedIn who was professional and engaged swiftly. I won't use this opportunity to name the individuals involved since I see no benefit here.

Sam · 27 June 2024

★★★★★ 5/5

Trustpilot

Successfully managed a tricky sale

Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that would’ve been very bad. So I do really recommend Druce Brook Green for sales.

Jon · 22 January 2024

★★★★★ 5/5

Trustpilot

Thanks Jacinta

We sold our flat via Druce in Brook Green. We were impressed by Jacinta from the first time we met her when she valued our property - she seemed trust worthy and reliable. Although we had a bit of bad luck along the way, Jacinta was such a steady hand who guided us through multiple negotiations and finally got the deal done. We really appreciated her professionalism reliability, and kindness towards us we hit some bumps in the road. She was always contactable, prompt in replying to our many queries, and very knowledgeable about the market and the area. Would highly recommend selling your property through her. Thank you Jacinta 🌟

Lara · 8 July 2023

★★★★★ 5/5

Trustpilot

Quality does matter

Iqbal was a pleasure to deal with for me as a prospective buyer, while at the same time sparing no effort for his clients who are selling. He made himself available at short notice for viewings, but allowed me the time and space to make my own decision without being too pushy. When I come to sell, Druce will certainly be in the running for careful consideration.

Edward · 2 April 2024

★★★★★ 5/5

Trustpilot

Perfect experience with Thomas Last

It was my First week in London and urgently searching for a flat. Coming from NYC I expected the process to be awful. While it did have its ups and downs, agents like Thomas Last made it easy. Sadly the right flat wasn’t with Druce but I would recommend Thomas to anyone moving to London or looking for a new flat. Thank you for making it a better experience.

Jennifer · 20 January 2024

★★★★★ 5/5

Trustpilot

Highly professional Lettings Team at…

Highly professional Lettings Team at Druce (formerly Bective) Brook Green provided an excellent service all round for both the tenant and landlord. I have no hesitation in recommending them. I appreciate that Chris Lilley is always helpful, responsive and honest in his advice and that the whole team who make all the necessary arrangements for Lettings do so effectively and efficiently for a seamless smooth process. The Property Management team including Daniella Perkins and Zaynab Brooks also deserve special mention as they always go above and beyond to ensure that all the details are attended to so the property is ready for tenants to move in. I was especially pleased to note that the tenants who moved in provided a great online review based on their positive experience of dealing with Kathryn Root when they relocated from Australia. So a good experience all round and reassuring to know that tenants and landlord are equally happy with the service!

Natalie · 6 January 2023

★★★★★ 1/5

Trustpilot

Do your homework before signing and think twice.

UPDATE: For an extended period, I was in touch with a Senior Member of the Druce organisation. He has shown genuine interest and concern and he has agreed to certain terms that I requested due to the poor service. So I believe Druce is on the right track. But my advice below still stands. To be fair.........the majority of my annoyance is with Bective Real Estate that has recently been acquired by Druce & Co. Perhaps Druce will invest in staff training and performance monitoring along with establishing performance standards ( response times, monthly reviews etc.)which are so desperately needed. If they do make these investments they will be rewarded with higher calibre employee and improved retention levels and productivity. If they don't............ this nightmare scenario is destined to repeat itself time and time again until a bigger fish swallows up Druce. I would like to warn against using the Property Management department in the Ladbroke Grove office of Druce . For years we used Bective to just collect the rent and provide monthly statements. We then hired them to MANAGE our property. They told us that they were experts in managing properties and would take care of all the issues making my life more relaxed.. my experience has been quite the opposite. The Property Manager that I have been assigned is, in my opinion , inept. I have spent more hours complaining to her bosses and correcting issues than I ever spent on managing the property on my own. Nothing has improved......in fact it gets worse by the day. My advice would be to inform yourself of the experience level of your potential Property Manager and to spell out expectations of response times. On occasion I have had to wait up to 5 weeks for response to emails and on some occasions have never received a reply of any kind. The next time I have the opportunity to get a new Property Manager I will be sure to meet them in person and write out expectations from both sides before signing on the dotted line. The Director of Property Management , in the Ladbroke Grove office , is in my opinion, aloof and totally uninterested. I have received more "out office" emails from this individual than any other form of correspondence. On one occasion my Property Manager informed me that there was a broken light fixture and they had a quote of $135.00 to repair it, "would I please approve?"....I pushed back and asked for a second quote.......I was then informed that it was a burnt out lightbulb! On another occasion I asked that they hire someone to prune a tree in our garden which is located in a Conservation Area. My Property Manager emailed me that she had no experience with this and asked me if I could recommend someone? !! I have had to work harder and have experienced more aggravation WITH a Property Manager than WITHOUT. I will have to consider increasing my rent because of what Druce is costing me both in fees and poor oversight. Property Management is no panacea!

Anthony · 5 January 2023

★★★★★ 5/5

Trustpilot

Professional, warm & exceptional: a benchmark‑setting experience from the Druce team

From the very first conversation with Steph at Druce, I knew I was in exceptional hands.

Drinksnetwork · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.

Ms · 20 January 2026

★★★★★ 5/5

Trustpilot

A Trustworthy & Caring Agency

Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid. But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.I would highly recommend them!

Neha · 16 August 2022

★★★★★ 5/5

Trustpilot

My husband and I have just moved here…

My husband and I have just moved here from Australia. New to london, we were anxious about finding the right fit for us. I would like to say how incredibly thankful I am and just how amazing Kathryn Root has been throughout our experience. She went above and beyond for us. Her kindness should not go unnoticed and should be rewarded. I couldn’t recommend her more! Thank you Kathryn again for everything! You have been just wonderful!

Victoria · 8 December 2022

★★★★★ 5/5

Google

Although we didn't end up renting our flat with Harry at Druce, I wanted to thank Harry for being so enjoyable to work with. He was patient, professional, and very knowledgable throughout our search which made us feel at ease in such a stressful London market. I highly recommend working with Harry if you're renting in West London!

Paige · 17 April 2024

★★★★★ 5/5

Trustpilot

A COMPANY YOU CAN TRUST

I have rented out my flat though Bective brook Green for about 10 years. I have always found them to be extremely professional in every way. They have communicated promptly and kept me informed at every stage. When the odd rare tenant has been unreasonable with not wanting to pay for cleaning and damage they have been very skillful and diplomatic in there dealing with the situation. Thank you so much Chris and all the rental team at Brook Green you will always be my fist choice in estate agents. Best wishes to you all keep up the fantastic work.

Claire · 3 August 2022

★★★★★ 5/5

Trustpilot

Hanna

Hanna has been wonderful to us and the entire process. We arrived in a vulnerable situation having lost our previous home due to a flood, we were under a lot of stress and from day one she was very attentive, resolving each step of the process very promptly, which in our situation we greatly appreciate. Very responsible and very attentive with a super friendly treatment. Without a doubt an excellent service.

Silvia · 24 May 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and responsive, I had another estate agent before Druce and I feel I wasted 4 months but once I started with Druce within a month they managed to find three offers for my flat. I would recommend it to anyone selling or buying property.

Angelica · 13 April 2025