Trusted Agent profile · Kensington and Chelsea

Chestertons Kensington reviews in Kensington and Chelsea

4.5

★★★★★ Excellent

2,468 reviews across 2 platforms

116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW

Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,468 reviews on two platforms, including 167 Google reviews rated 4.7.

Google logo

4.7 / 5

167

Reviews on Google

This office

Trustpilot logo

2,301

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

I found Jasmine very pleasant and…

I found Jasmine very pleasant and professional in her approach and very efficient in her communications and arranging viewings and providing me with progress updates. Well done Jasmine and keep up the good work.

Morteza · 20 August 2021

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Great customer service

Chestertons and Tamara Price have been fantastic through the whole process. Really responsive to questions and when support was needed and ultimately found us a perfect flat!

Consumer · 13 August 2022

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Very responsive and very efficient at…

Very responsive and very efficient at getting problems fixed.

Customer · 22 January 2024

Agent replied · 22 October 2024

Hi there, thank you for taking the time to leave a review and we're happy to read that you found our service efficient. Should you need any further help, please do let us know. Best wishes!

5/5

Trustpilot

The Chestertons Property Management…

The Chestertons Property Management team (Vanessa Newman-Wright in particular) are highly professional and excellent problem solvers.

EJ · 5 March 2025

5/5

Trustpilot

Great experience

Great experience! Tushar understood our needs and found us a property in a day! He was also very helpful during the entire process. One of the best agencies we ever used

Eliana · 23 December 2021

Agent replied · 22 October 2024

Thank you for sharing your experience Eliana. We are very pleased to hear this!

5/5

Trustpilot

Reliable agent and good service.

Liyan · 2 April 2024

Agent replied · 22 October 2024

Hi Liyan, thank you for your feedback and wish you all the best for the future!

5/5

Trustpilot

Preya has done a great job with my…

Preya has done a great job with my property. Always professional and helpful.

Alan · 5 October 2023

Agent replied · 22 October 2024

Thanks for your review Alan, we'll make sure to pass this on to Preya!

5/5

Trustpilot

Tamara has been excellent

Tamara has been excellent. She has been really communicative, knowledgeable and has understood our requirements really well.

Laura · 10 August 2021

5/5

Trustpilot

Our experience with Chestertons and…

Our experience with Chestertons and Giorgio was outstanding, very professional, knowledgeable and willing to help. Highly recommended.

Olivia · 4 August 2021

5/5

Trustpilot

Great service!

Tom H. from South ken help me find a flat this year and I love it. He was super responsive and the process was fairly painless (for once!)

Andreia · 12 May 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review!

5/5

Trustpilot

The entire Chestertons team was really…

The entire Chestertons team was really engaged and focused on finding me great tenants to rent my flat. They kept me fully informed and were very professional throughout.

Abbas · 7 May 2022

Agent replied · 22 October 2024

Thank you for sharing your experience Abbas!

1/5

Trustpilot

Amateur and unprofessional

This agency is a disaster and a disgrace. They are completely disorganised and entirely unprofessional. They think Covid isn’t a big deal and aren’t serious about safety measures. Further update - after I gave Chesterton's a bad review, they tried to go to TrustPilot and tell them it wasn't a real review! So they also don't want you to know the truth. Truly predatory this firm.

Brian · 17 May 2021

5/5

Trustpilot

Amirah Elmahdy did a great job on the…

Amirah Elmahdy did a great job on the renewal process of a rental agreement - she was responsive and efficient throughout the process

Xavier · 27 November 2022

Agent replied · 22 October 2024

We're so pleased to hear how efficient Amirah was throughout the renewal process! Please do get in touch if you need any further assistance.

4/5

Trustpilot

Good quality tenant…

Chestertons found a good quality tenant quickly having used another agency for several months. And as usual they handled documentation with little fuss on my side.

Ryan · 28 July 2022

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Review

We have been working with Chestertons SW Lettings office for almost a year. We found the team very professional, reliable and helpful. We would definitively recommend them to potential tenants and landlords.

Monica · 10 September 2021

Agent replied · 22 October 2024

We are thrilled to receive such positive feedback, and hope we can continue on as your agent for many years to come!

5/5

Trustpilot

Excellent service in finding new tenant.

The Chestertone team member- Charlie Ridge - acted promptly to find me a new. tenant. Excellent service and available whenever I needed to give instructions to him from abroad.

Amjad · 22 February 2022

Agent replied · 22 October 2024

Thank you for sharing your experience with Chestertons!

1/5

Trustpilot

We let out flat thru Chesterton…

We let out flat thru Chesterton Fulham.. which was the biggest mistake we've ever done so far

Kubilay · 5 February 2025

5/5

Trustpilot

Wes Mohamed best agent

Wes Mohamed offered his honest opinion and experience during this search. Would highly recommend him for all my friends.

Rupert · 28 March 2023

Agent replied · 22 October 2024

Hi Rupert, we're happy to hear that Wes assisted you with your recent search. Should you need anything in future, please do not hesitate to get in touch. Wishing you all the best!

5/5

Trustpilot

Fantastic services and could not have asked for better

Fantastic services and could not have fished for a better experience as a first time buyer. Always informative and kept me up to date. Super friendly and polite and always smiling.

Michael · 25 October 2021

Agent replied · 22 October 2024

Thank you very much for your feeback Michael. We are so pleased to hear this.

5/5

Trustpilot

Contract renewal

Amanda Goodman and Lavie Kim handled the tenancy renewal smoothly and efficiently. Good communication throughout.

Jonny · 3 March 2025

5/5

Trustpilot

Chesterton

Marianna does a great job managing the property and no issues.

Matt · 31 October 2023

Agent replied · 22 October 2024

Thanks Matt!

5/5

Trustpilot

Niema Latif

I have been dealing with Niema Latif and have found her to be extremely helpful and efficient and would not hestitate to recommend her.

Susan · 27 September 2022

Agent replied · 22 October 2024

Thank you very much for the review

4/5

Trustpilot

No problems at all

Quick, efficient, friendly!

W · 15 April 2024

Agent replied · 22 October 2024

Hi there, thanks for your positive review. Please feel free to reach out if you need any further assistance. Best wishes!

5/5

Trustpilot

Norma had been very helpful and…

Norma had been very helpful and efficient. Service experience was very good.

Amanda · 28 September 2023

Agent replied · 22 October 2024

Thanks for your kind words Amanda! We'll make sure to let Norma know and should you need anything else, please do get in touch. Best wishes!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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