5/5
TrustpilotGreat service
Great service from Gary and the team at Battersea Rise as always. They re-let our flat in less than 24 hours. Highly recommended.
Trusted Agent profile · Kensington and Chelsea
Chestertons Kensington reviews in Kensington and Chelsea
★★★★★
2,468 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,468 reviews on two platforms, including 167 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Agent replied · 6 February 2025
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
1/5
TrustpilotSimply a scam
Simply a scam. We booked a viewing for one of the properties they listed and once we got there they showed us a completely different property, also badly kept, and certainly not what we were there to see. They justified themselves saying that there had been a mistake uploading the photos and that the very nice flat we saw in the first place was out of the market. In one word, scam and time wasters.
5/5
TrustpilotChestertons South West Lettings, Zoe and Jade
Zoe at Battersea Rise and Jade at the Battersea Bridge branch were both extremely helpful in finding us the eventual right property, many thanks both for listening to our requirements and keeping us up to date.
Agent replied · 22 October 2024
We appreciate you taking the time to post a review.Thank you
5/5
TrustpilotExcellent service
Excellent service providing a much needed hand to hold as first time landlords. The team were incredibly responsive - Suzan and Elliot did a great job at coordinating.
Agent replied · 22 October 2024
Dear Ed,Your feedback is very much appreciated, thank you, Elliot and Suzan will be thrilled.We know that becoming a landlord for the first time comes with a lot of information and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
5/5
TrustpilotPreya Nair
Preya Nair - Very professional, proficient, and polite. It was a pleasure meeting Preya onsite today.
Agent replied · 22 October 2024
Thank you very much for the review Mr Amato, have a lovely weekend!
5/5
TrustpilotJust wanted to thank Bradley for his…
Just wanted to thank Bradley for his support during the process and for being proactive in providing all necessary info!
5/5
TrustpilotRapid turnaround and great service
Tamara Price at Chestertons South West lettings has been extremely helpful. Within 24hrs of the property being up she managed to sort me a viewing and was on hand immediately to cover any questions I had.
Agent replied · 22 October 2024
We appreciate you taking the time to share your feedback.This has been shared with Tamara, who sends her best wishes.
5/5
TrustpilotI did a viewing with Ally Carberry in…
I did a viewing with Ally Carberry in South Ken and I couldn’t fault her. She was beyond knowledgeable, really listened to what I wanted and an asset to your team!
Agent replied · 22 October 2024
Thank you for the 5 stars!
5/5
TrustpilotVery professional
Very professional. 10/10.
Agent replied · 22 October 2024
Hi Jack,Thank you for the great review.We wish you all the best.Kind regardsChestertons
1/5
TrustpilotThe service from Margaret Pritchard of…
The service from Margaret Pritchard of this agency is terrible. When you pay the deposit and rent you can't contact anyone to resolve any issues.
5/5
TrustpilotAmazing service from Kerri-Anne and…
Amazing service from Kerri-Anne and Emily on our search for our next property. They both were super efficient and extremely helpful. We can not thank them enough. Highly recommend them.
Agent replied · 22 October 2024
Thank you very much for sharing your review!
5/5
TrustpilotRental Properties with Chestertons
We have been with the Chestertons for our rental properties with a number of years. We have had a great service and have always had very good tenants- thanks to the Chestertons. We would recommend Chestertons any day.
Agent replied · 22 October 2024
Thank you for the high praise!
5/5
TrustpilotVery good experience
So happy with the professional service we received from Marine and Emily Rowland since years of our tenancy.
5/5
TrustpilotAll good with Chestertons
All good with Chestertons. Very kind and helpful, at least the elephant and castle area.
Agent replied · 22 October 2024
Thank you so much for your feedback Miguel, we're happy to have helped!
5/5
TrustpilotGood service from a proactive team
The Chestertons Team were helpful and proactive in identifying a tenant and guiding us through the process. We have used them on numerous occasions and have always been pleased with the service.
Agent replied · 22 October 2024
We are pleased to hear this. Thank you for sharing!
5/5
GoogleI had the pleasure of looking for an apartment with Agent Sylvia Jones. She's wonderful! Very professional and helpful. I was looking for apartment for 3 weeks with many agents from different agencies and she was the only one who really did everything to help us to find our perfect place. I think Chestertons can be proud to have such an amazing person in their team!
5/5
TrustpilotSuzan and Mitchell have made the move…
Suzan and Mitchell have made the move very smooth and stress free. Thank you!
Agent replied · 6 February 2025
Dear Louis,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
4/5
TrustpilotProactive and got everything sorted
Proactive and got everything sorted, thank you
Agent replied · 22 October 2024
Hi Helen,Thank you for the great review. We are delighted you found us proactive and we got everything sorted for you. We wish you all the best!
5/5
TrustpilotGreat experience
Great communication and co operation, they always reply instantly with any issues i have and make sure everything is okay during my tenancy. Everyone i have spoken too is lovely and super helpful!
Agent replied · 22 October 2024
Thank you for your feedback Anna!
5/5
TrustpilotVery good service from beginning to…
Very good service from beginning to end. Fast reaction to requests for viewings, etc. Loved the honesty and enthusiasm from Molly and always with a smile!Thanks for all Lynne Pearson
Agent replied · 22 October 2024
Thank you for taking the time to leave Molly such a wonderful review
4/5
TrustpilotGreat onboarding service
Stav, the agent who helped us find our new home was incredibly kind and efficient throughout the whole process. We were coming from abroad and he made it all so easy for us.
Agent replied · 22 October 2024
Thank you for taking the time to leave a review!
5/5
GoogleWill was incredibly helpful and very professional throughout the whole rental process. He provided valuable advice and was always available to answer any questions that came to light.
5/5
TrustpilotGreat Experience
I had a great experience with Lily Rudd leasing a flat in Chelsea recently. She was very responsive and professional to deal with.
Agent replied · 22 October 2024
Hi Andrew,Thank you for taking the time to leave this review. It's great to hear how Lily was able to offer such great service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
