1/5
GoogleThis agency does not pay me part of the deposit, 1,700 pounds, despite the fact that lenlord has no claims against me after the check-out. I am contacting lawyers about their dishonest behavior. Beware, they can steal your money!
Trusted Agent profile · Kensington and Chelsea
Chestertons Kensington reviews in Kensington and Chelsea
★★★★★
2,481 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,481 reviews on two platforms, including 180 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
Agent replied · 6 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotTerrible service
The most unprofessional agency I have ever worked with... We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was another last minute offer and that they have sent it to the landlord. Agent asked me to improve the offer, I did not agree to that. 3 minutes later agent called me back and told me that if we pay the deposit NOW, the latter offer will not be considered and we will get the flat. We paid the deposit straight away, everything was agreed. One hour later, agent called us and told that the flat was given to other people! Waste of time and energy with them. Very unprofessional. They just want to take your money and that’s it.
5/5
TrustpilotTamara Price issupport and cooperation…
Tamara Price issupport and cooperation during our home search. Your assistance was invaluable, and I truly appreciate the time and effort you dedicated to helping me
Agent replied · 22 October 2024
Hi Erene, we're so happy to read this feedback, thank you for taking the time to leave a review. Should you need anything further, please let Tamara and the team know. Have a great day!
5/5
TrustpilotI have been served by xiaoyi from…
I have been served by xiaoyi from chestertons for more than 6 monthes. her reponse is always in time.her service is very good.
Agent replied · 22 October 2024
Hi Travis, thank you for your kind words about Xiaoyi - she'll be delighted to see this!
5/5
TrustpilotEasy process, great job!
Easy process, professionally executed and satisfied clients! Chestertons took my property on, and had 5 offers from multiple offices, within a few days. Reference process was smooth and overall it was a very satisfying process with no headaches. Highly recommend!
Agent replied · 22 October 2024
Thank you for the wonderful review
5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Agent replied · 6 February 2025
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Agent replied · 22 October 2024
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Agent replied · 22 October 2024
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Agent replied · 22 October 2024
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
Agent replied · 22 October 2024
We're so pleased to read this, thank you
5/5
TrustpilotLandlord support
Graham @ Chestertons has been a steady voice of reason, supporting me on many occasions as a landlady, from dispute resolution, understanding complex legislation and supplier negotiations. I have truly valued his support which has been invaluable over the last year.
Agent replied · 22 October 2024
Thank you for your review Caroline! We are so pleased to hear this.
5/5
TrustpilotMy review is for Sharn who has been…
My review is for Sharn who has been extremely helpful and understanding. She quickly sorted out a mess I'd made and has been really patient with me.
4/5
TrustpilotNatasha Evans review
I have found dealing with Natasha Evans a breath of fresh air. She is professional, responsive and reliable and I highly recommend her.
Agent replied · 22 October 2024
Thank you very much for the review Sally
5/5
TrustpilotFantastic work, helpful, speedy and costs well managed
Fantastic work by Colette O' Sullivan to speedily arrange electrical work which needed doing at our property, efficient, helpful and cost-effective, thank you!
Agent replied · 22 October 2024
Thanks so much Zoe - we're always on hand should you need us!
5/5
TrustpilotGreat job by Max West
Great job by Max West. He made the renewal of my tenancy agreement a swift and easy process.
Agent replied · 22 October 2024
Hi Tom,Thank you for the great review. We are glad Max was helpful and made the process easier for you. Best Wishes!
5/5
TrustpilotHelpful estate agents who quickly…
Helpful estate agents who quickly helped me find a flat for me and my cat!
Agent replied · 22 October 2024
Hi Anna, congratulations on your new home! It was a pleasure to find somewhere for you and your cat. Should you need any further help, please do not hesitate to get back in touch.
5/5
TrustpilotGreat service & excellent rents achieved
We've had a great service from Gary & Zoe at Chestertons SW Lettings. They've managed to find us two sets of great tenants at some of the highest rents in the area. Very efficient and courteous, would recommend them to anyone.
Agent replied · 22 October 2024
Thank you for sharing!
5/5
TrustpilotTamara Price
Tamara Price, was really helpful in our search for a property and helped use get one across the line. Was always very punctual and gave us great guidance to help us get there property we most wanted
Agent replied · 22 October 2024
Thank you for sharing Harry!
5/5
TrustpilotTamara Price from South West lettings…
Tamara Price from South West lettings was very helpful in helping us with our property search. She responded quickly to help book viewings as well as suggesting other potential properties that met our search criteria. She was then very supportive through the offer process.
Agent replied · 22 October 2024
A positive customer experience is our upmost priority, so it is great to receive such positive feedback.Thank you from Tamara and the Chestertons team.
1/5
TrustpilotUtterly incompetent
Utterly incompetent. Cash buyer for a flat and they will not respond to repeated viewing requests. Fulham branch I would avoid like the plague. If I was the seller I would replace them immediately
5/5
TrustpilotJuliette dartoix was very helpful
Juliette dartoix was very helpful. Great experience !
Agent replied · 22 October 2024
Hi Cecile, thankyou for the great review and kind words. We are so glad Juliette was helpful and made it a great experience. Should you need any further assistance, we will be happy to help.
5/5
TrustpilotReally good support for transaction
Really good support for transaction . Efficient and reliable .
Agent replied · 22 October 2024
Hi there, thank you for leaving a review for the team. Should you need anything else, please feel free to reach out to us. Wishing you all the best!
5/5
TrustpilotThey rent my flat out brilliantly
They rent my flat out brilliantly - I do literally nothing and everything is sorted for me. Rent on time and they're charming.
Agent replied · 22 October 2024
Hi Dominic, we really appreciate your feedback and thank you for choosing Chestertons to manage your flat. If you need anything else, we're only a phone call or email away.
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