Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf i could rate zero i would
If i could rate zero i would. They are completely negligent. Ive never wished to sue anyone before dealing with this company. Now, I want to sue all of them.
Melissa · 4 April 2023
Agent replied · 22 October 2024
Hi Melissa,Thank you for taking the time to leave a review. We're sorry hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
★★★★★ 5/5
TrustpilotMy first impressions of Isaiah Samuels…
My first impressions of Isaiah Samuels who has just started managing my rental flat are very good.
Mr · 27 February 2024
Agent replied · 22 October 2024
Hi Robert, thank you for sharing your experience with Isaiah, he'll be delighted to read this. Please feel free to reach out to him if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotExcellent service helped out me and my…
Excellent service helped out me and my family very much and I’m grateful. Very much trustworthy
John · 18 March 2024
Agent replied · 22 October 2024
Hi John, we appreciate you taking the time to leave a review and thank you for your feedback. We're delighted to hear that you found us trustworthy and we were able to help you and your family. Let us know if you need anything else in the future!
★★★★★ 5/5
TrustpilotTom H of the South Ken office is…
Tom H of the South Ken office is excellent. He is incredibly helpful, proactive, charming and an excellent negotiator. Nothing is too much trouble for him, and he really made the whole letting process seamless and stress-free. Thank you!
Francesca · 11 April 2022
Agent replied · 22 October 2024
Thank you for the wonderful review!
★★★★★ 5/5
TrustpilotI would highly recommend Chestertons
I would highly recommend Chestertons - my experience with them has been very good. They were efficient, professional and always went the extra mile to help with details. Also, it’s great to deal with a friendly and positive team!
Carolyn · 8 April 2022
Agent replied · 22 October 2024
Thank you for your review Carolyn. We are pleased to hear this!
★★★★★ 5/5
TrustpilotHighly Recommend Tamara
Tamara Price at Chestertons South West Lettings, was really helpful, informative and knowledge about the market and properties and have great advice about the offer process. She was great at communicating and always very friendly.
Zofia · 30 September 2022
Agent replied · 22 October 2024
Thank you for the 5 star review Zofia
★★★★★ 5/5
TrustpilotWonderful work
Juliette has made a wonderful work !
Antoine · 25 August 2024
Agent replied · 22 October 2024
Hi Antoine, thank you for leaving a review. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotJasmine Birungi has been really helpful…
Jasmine Birungi has been really helpful in negotiating and processing our tenancy agreement in Kew. Her professional manner is impeccable and she is super friendly and approachable.
Cristian · 18 August 2021
★★★★★ 1/5
TrustpilotWorst service experience
I wanted trust on their service to let an house, The owner of the house where I lived (that was on sale) recommended me their name. They let me sign a contract for an house that I found infested of insects and mice at my arrival. I gave them deposit plus 6 months in advance, for a total of more than 10.000 Pounds, and they don’t want to help me to cease the contract as I requested, also if they added a clause in the contract that could give me this right. So now I am without an house and with all that money less, and consequently I can’t find another house. They left me in this trouble during Covid 19.
Daniela · 2 June 2020
★★★★★ 1/5
TrustpilotHopeless
Met this gentleman on Friday Sefik Ascieli from Harbour exchange office, he finally arrived 15mins late, no contact nothing to warn me, was looking at a place for 3,750 per month needed work so he was going to call the landlord and call me at 3pm, no call so I chased the following day, no response chased again today nothing, it should not be this hard to spend in excess of 45k per year. Rude, hopeless, waste of my time they deserve their reputation
Mr · 18 May 2020
★★★★★ 5/5
TrustpilotLettings Agents at Chestertons South Ken
Hi:Lettings agents (abbi, Akki, cory) were amazing - very efficient, transparent and hard working. They obtained me a great long term tenant for my flat in quick time.Cheers, Rubin
Rubin · 19 April 2023
Agent replied · 22 October 2024
Hi Rubin,It's fantastic to hear how our South Kensington team were able to offer such an efficient service! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
★★★★★ 5/5
Trustpilotquick and easy moving process
Jess at the wandsworth branch got me into my new flat in about 4 days flat. ( pun intended ). she was very quick to communicate any updates and the whole process was very smooth and easy
Jk · 27 June 2022
Agent replied · 22 October 2024
Thanks for the wonderful review
★★★★★ 5/5
TrustpilotTamara was great
Tamara was great - moved really quickly on our behalf in a difficult and brutal market. From offer acceptance was equally as helpful. Always felt totally informed.
Sian · 4 August 2021
★★★★★ 5/5
TrustpilotI give a five star rating to Xiaoyi Fan
I give a five star rating to Chestertons for my property manager Xiaoyi Fan. She is always very helpful with flat issues
Loulou · 26 October 2023
Agent replied · 22 October 2024
Hi LouLou, thank you for taking the time to provide us with this feedback, Xiaoyi will be happy to hear this. Should you need anything else, please let her know.
★★★★★ 5/5
TrustpilotVery professional and knowledgeable
Very professional and knowledgeable, Niema Latif helped me with a new tenancy agreement. Recommended.
Andrew · 16 April 2024
Agent replied · 22 October 2024
Hi Andrew, we're happy to hear that Niema assisted you with a new tenancy agreement. If you need any further help, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotAiste K was very professional
Aiste K was very professional, thorough, and responsive. The entire process was smooth and the communication was great. Will come back when back in the market!
David · 9 July 2023
Agent replied · 22 October 2024
Hi David, thanks for your feedback! Aiste will be delighted to hear this, wishing you all the best for the future!
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
LYYYYY · 23 May 2025
★★★★★ 5/5
TrustpilotThe team at Chesterton’s were really…
The team at Chesterton’s were really responsive and helpful. They were able to find great tenants for us and were really supportive throughout. It was a pleasure working with everyone on the Fulham team.
Nat · 18 October 2022
Agent replied · 22 October 2024
Thanks so much for this feedback Nat - we are delighted to hear that the Fulham team were able to help you find your tenants. Don't hesitate to get in touch if you need any further assistance!
★★★★★ 1/5
TrustpilotRun!
Letting company is ok. The management service Is terribly slow, unprofessional, their attitude is the rudest I have ever ever experienced. They are entitled.Lot of issues.Run!
Claudia · 7 July 2023
Agent replied · 22 October 2024
Hi Claudia, we're sorry to see you have left us this rating. In order for us to investigate this further for you, please do respond to the Trustpilot request we have sent you for further details. This will allow us to follow up with the relevant department. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
CECILIA · 12 July 2024
Agent replied · 22 October 2024
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
★★★★★ 5/5
GoogleExcellent service and dedication from a team that never gave up on the sale of a flat that turned out to be complicated and drawn out. I can highly recommend Daniel Taylor and his colleagues.
Sabah · 25 October 2018
★★★★★ 5/5
GoogleCezary Pyda is the agent I would recommend. Very responsive, kind, and efficient. He was able to show me many apartments in a short amount of time and was super helpful. Great to work with.
Zack · 25 October 2018
★★★★★ 1/5
TrustpilotDisappointed
Disappointed with Chestertons service and professionalism for maintenance requests
Sonal · 5 July 2024
Agent replied · 22 October 2024
Hi Sonal, we're sorry to see you have left this review and apologise for any delays experienced. After speaking with the team, we can see that you now have a dedicated Property Manager and they have been in touch to address your concerns. Should you need anything else, please do let them know.
★★★★★ 5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Mrs · 29 May 2024
Agent replied · 6 February 2025
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
