Chestertons Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Disorganised and unprofessional

My experience with Chestertons was extremely negative. They did not treat me with respect and wasted my most precious resource of all -- time. They are very disorganised and several times they did not keep appointments without bothering to call and cancel. Finally, when they were showing our home they let tenants wander around the house without accompanying them and were not serious about adhering to Covid safety protocols, which is equally disrespectful and not safe.This company should treat tenants (and prospective tenants) with the same respect they do landlords, because word of mouth is important for any business. They should also get organised internally, I'm happy to arrange viewings of my home, but I am not an adminstrator or scheduler for your company (hire one!). Is is pathetic when the agent calls you to double check the time of an appointment their colleague has booked! Finally, no-call & no-show is never acceptable -- not even once, there is nothing more disrespectful.

Sophie · 17 May 2021

★★★★★ 5/5

Trustpilot

Basil F a great agent at Chestertons

I recently viewed and applied for a rental property which Basil F was managing. Although the offer didn't go ahead (which would normally leave me deflated) instead, I walked away impressed by Basil's diligent, attentive and polite approach. I felt as if he was on "my team" to be successful and look forward to contacting Chestertons again. I will select them if I notice there are multiple agency listings for the same property based on my great experience. Thank you.

Agentreviewer · 6 May 2021

★★★★★ 5/5

Trustpilot

Tenancy renewal

Pa-Reis McAllister from Chesterton's tenancy renewed our tenancy and liased with the tenant and made the process simple and straightforward 👍

Azhar · 12 February 2024

★★★★★ 5/5

Google

It was a pleasure working with the Ruaridh! His experience ensured the transaction kept progressing. He is easy to communicate with and always very helpful, and thoughtful to client’s requirements.

Scott · 23 February 2025

★★★★★ 5/5

Trustpilot

Tamara Price from Chestertons South…

Tamara Price from Chestertons South West lettings has gone above and beyond to help us move into our rented flat. She has been extremely diligent and helpful, and guided us through the whole process, keeping us updated every step of the process. Thank you so much!!

Connor · 3 September 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Amanda…

I had a great experience with Amanda Goodman through a tenancy swap. Highly recommend!

Angus · 21 June 2024

★★★★★ 5/5

Trustpilot

Very adaptable and professional

Very adaptable and professional service. This could not have happened without Martins. Since day one, he delivered. From waiting for us the first day to deliver the keys late at night, to being always accessible and ready.

Alvaro · 14 November 2022

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

Incredibly positive experience with Chestertons, and specifically Jasmine. Nothing was too much trouble and she was always on hand to help with any issues, no matter what time, even after we had moved in. Prompt replies, excellent communication and very professional and kind.

Victoria · 16 February 2022

★★★★★ 5/5

Trustpilot

Sumyee the best negotiator I’ve ever met

Sumyee did an excellent job for our viewing and arranging a contract in this flat. Her full of kindness and considerate attitude made us to relieve and make sure to get this flat as our home.

안세환 · 15 December 2022

★★★★★ 5/5

Trustpilot

A Very Happy Landlord

Jasmine was very constructive, friendly and extremely helpful, especially communicating between us-the landlords, and the prospective tenants. All the details were promptly given and any problems encountered were quickly sorted.

John · 18 August 2021

★★★★★ 5/5

Trustpilot

I have been using Chestertons for a…

I have been using Chestertons for a number of years now and I am extremely pleased with the service that they offer. They are extremely professional and very informative. I would highly recommend them to anyone who is looking to rent or equally buy. Ruth Mandeville

Ruth · 12 August 2021

★★★★★ 5/5

Trustpilot

Very helpful and professional service.

ITG · 6 November 2024

★★★★★ 5/5

Trustpilot

Excellent support and process for renting

Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.

Flores · 2 August 2023

★★★★★ 5/5

Trustpilot

All done on time in professional and…

All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.

Ramola · 4 December 2023

★★★★★ 5/5

Trustpilot

Great ,fast and effective communication…

Great ,fast and effective communication with Dawn

Liliana · 3 October 2024

★★★★★ 5/5

Trustpilot

Preya Nair and Chestertons

Preya Nair at Chestertons has always been very friendly and competent. I enjoyed working with her.

Alessandro · 26 April 2024

★★★★★ 5/5

Trustpilot

I had been looking for a property to…

I had been looking for a property to rent in Fulham for about 3 months. Within 2 weeks of meeting Madi we had found the exact type of property we were looking for. I couldn’t recommend Chestertons and Madi highly enough!!!!

Jamie · 7 April 2022

★★★★★ 5/5

Trustpilot

The staff at Chestertons are extremely…

The staff at Chestertons are extremely helpful, friendly and efficient. They helped me out and allowed me to impress my client by obtaining the correct paperwork for me in a short space of time. I was very impressed. Thank you very much

Sarah · 14 February 2022

★★★★★ 5/5

Trustpilot

Thank you Xiaoyi

Very quick and responsive agent, she’s been very helpful and considerate.

Hamzah · 22 July 2024

★★★★★ 5/5

Trustpilot

I called up as I needed some advice as…

I called up as I needed some advice as I am a first time renter. I spoke with Millie Brandon and she couldn’t of been more helpful she answered all of my questions in fine and clear detail.

Jay · 17 August 2022

★★★★★ 5/5

Trustpilot

Chestertons review

Millie B was very helpful in our search for a rental and was happy to answer any questions we had about the area. Her knowledge made the process very simple and we found a place in no time.

Archie · 16 August 2022

★★★★★ 5/5

Trustpilot

I had an excellent experience with Ellie at the Barnes office

I had an excellent experience with Ellie at the Barnes office - I needed somewhere for a short term let and she made the whole process super easy and super smooth. I signed the agreement and was in the flat within a fortnight!

Rose · 13 December 2021

★★★★★ 1/5

Trustpilot

dont expect more than a GSCE level person

You can't expect much from any real estate agent. Chesterton (Colette) is particularly dumb. After having been in our flat for over 2 years, we got an email saying your rent is over due. It's due on the 12th and we've not received it. I then screenshot every standing order payment that's been sent and note that anytime the 12th is on the weekend, the payment is received the first business day afterwards (fairly standard). And only now, when we also gave notice that we were leaving, did they suddenly cause a fuss. If you can avoid, but honestly they're all terrible.

Lynn · 15 December 2020

★★★★★ 1/5

Google

This agency does not pay me part of the deposit, 1,700 pounds, despite the fact that lenlord has no claims against me after the check-out. I am contacting lawyers about their dishonest behavior. Beware, they can steal your money!

Andrey · 23 September 2024