5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Agent replied · 22 October 2024
Thank you for your review. We are pleased to hear this!
Trusted Agent profile · Kensington and Chelsea
Chestertons Kensington reviews in Kensington and Chelsea
★★★★★
2,478 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Agent replied · 22 October 2024
Thank you for sharing!
5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Agent replied · 22 October 2024
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Agent replied · 22 October 2024
Thank you Allison! We are pleased to hear this!
5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Agent replied · 22 October 2024
Thank you!
5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Agent replied · 22 October 2024
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Agent replied · 22 October 2024
Thank you for sharing!
5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Agent replied · 22 October 2024
Thank you Nicholas!
5/5
TrustpilotWes was really helpful!
Wes was really helpful! If I were to rent again, I would first consider Chestertons.
Agent replied · 22 October 2024
Thanks for sharing!
5/5
TrustpilotHelpful and organised
Tamara was so so helpful, kind, informed and very responsive - one of the best experiences I’ve had with an estate agency.
Agent replied · 22 October 2024
Thank you for the five star review!
5/5
TrustpilotSimon Klacansky from Chestertons
Chestertons (Simon Klacansky in particular) were excellent in helping us with our search. Simon displayed a great knowledge of the area. He was also very attentive, followed up constantly and always very helpful.He remained engaged throughout the process and did a great job of staying on top of everything leading up to our move and in helping us to settle into our new place.A very pleasant and refreshing experience!
Agent replied · 22 October 2024
Thank you very much for sharing your positive experience with Chestertons. We are very pleased to hear this!
5/5
TrustpilotFriendly and helpful!
Tamara Price at Chesterton South West Lettings was really friendly and helpful in assisting us putting an offer forward. Would definitely recommend!
Agent replied · 22 October 2024
Thank you for sharing!
5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Agent replied · 22 October 2024
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Agent replied · 22 October 2024
Thank you for your review!
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Agent replied · 22 October 2024
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Agent replied · 22 October 2024
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Agent replied · 22 October 2024
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Agent replied · 6 February 2025
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Agent replied · 22 October 2024
Thank you for the 5 stars!
1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
Agent replied · 22 October 2024
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Agent replied · 22 October 2024
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
TrustpilotAmanda Goodman. Renewals Team
I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Agent replied · 22 October 2024
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
1/5
GoogleThe worst! AVOID AT ALL COST! They don't manage any of the flats properly during the tenancy, the check out process is also done very unprofessionally. They are unresponsive 99% of the time unless it is something they need. AVOID
Agent replied · 23 October 2024
Hi Gigi, we're sorry to see you have left this rating. Unfortunately we cannot locate you within our system based on your Google name. If you could please email more details to social@chestertons.co.uk including the property address, we would love to look into this further to understand what has happened.
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