5/5
GoogleChestertons are an amazing agency and I have personally dealt with Irina many times. She is kind, patient and very professional. Highly recommended!
Trusted Agent profile · Kensington and Chelsea
Chestertons Kensington reviews in Kensington and Chelsea
★★★★★
2,478 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent personalised service
Excellent personalised service which is a considerable feat during a pandemic. They made the process of moving into our rental property as smooth as possible., Special thanks to Melissa.
Agent replied · 22 October 2024
Thank you for the five star review - we hope you are enjoying your new home.
5/5
GoogleWaad was great in helping us to find a flat and with the whole renting process. She was very helpful, attentive and answered every question we had with a very quick response time. Thank you very much Waad!
5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Agent replied · 22 October 2024
Thank you for sharing!
1/5
TrustpilotDisappointing service start to finish
Disappointing service start to finish, would avoid renting through them at all costs.Maintenance requests were never completed or completed to a poor standard so that they broke again within a few days. Extra rent charges were added and deposit withheld arbitrarily.Some staff were friendly and helpful but others were rude and short.Edit:If Chestertons were as fast to respond to tenant needs as they are to public reviews then they likely wouldn't be rated 90/92 for estate agents.
Agent replied · 22 October 2024
Hello Jamie, sorry to see that you are disappointed. Could you please provide some more information to us so we can investigate? TrustPilot does not share your email address so I cannot see the details of your complaint. Feel free to email social@chestertons.com or there is an option for you to send us more details through TrustPilot. Thank you
5/5
TrustpilotFinding a 2 bedroom flat in Fulham SW6
My experience was very good ! Agent Madi Doe was always on it, arranged suitable viewings and guided me through the process. Highly recommended !
Agent replied · 22 October 2024
Thank you for taking the time to leave a review!
5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotChestertons South West Lettings, Tamara’
Tamara was really friendly showing us around and super helpful with the application process after we'd put in an offer helping us wherever it was needed.
Agent replied · 22 October 2024
Your comments have been shared with Tamara who was thrilled to have been able to assist you.All the best.
5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Agent replied · 22 October 2024
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Agent replied · 22 October 2024
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Agent replied · 22 October 2024
Thank you for sharing Leo!
5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Agent replied · 22 October 2024
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotFriendly professional service
Friendly professional service in renewal of my apartment.
Agent replied · 22 October 2024
Thank you, Christine! We’re thrilled to hear you had a great experience with our team during your apartment renewal. Your feedback means a lot to us, and we look forward to continuing to provide excellent service in the future!
5/5
TrustpilotVery helpful
Niema Latif was very helpful
Agent replied · 22 October 2024
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Agent replied · 22 October 2024
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
5/5
TrustpilotResponsiveness
I cannot rate Shakil highly enough. As far as the Property Managers go he has by far been the best I’ve dealt with, his willingness to solve issues in a timely manner and fantastic communication skills has made my renting period very easy. He has always been very professional and approachable.
Agent replied · 22 October 2024
Hi Vishal, thank you for your review. Shakil will be delighted to hear this. Wishing you all the best for 2024!
5/5
TrustpilotConor Bunn
I recently had the pleasure of working with Conor Bunn and I cannot speak highly enough of the experience. From the very beginning he was very professional, knowledgeable and responsive. The level of service received exceeded my expectations.
Agent replied · 22 October 2024
Hi Dannii, thank you for your kind words. We're thrilled to hear that your experience with Conor exceeded your expectations. If there's anything else you need, don't hesitate to reach out. We'd be happy to help!
4/5
TrustpilotChestertons South West Lettings - Ryan
Ryan was very informative, professional and friendly at our viewing for our rental property. The process thereafter was smooth and run in a professional manner.
Agent replied · 22 October 2024
Thank you for taking the time to post a review.If there is anything you feel we can do to improve the service provided please do let us know!
5/5
TrustpilotProfessional service and a really good…
Professional service and a really good experience. Martins and his team helped us in the process.
Agent replied · 22 October 2024
Thank you for sharing Demetrio! Martins and the team are thrilled to hear this. Wishing you all the best for the future!
5/5
TrustpilotBradley is stand out
Bradley is stand out. To be honest I would have given 3 -3.5 stars but Bradley is a 5. He so goes above and beyond!
Agent replied · 22 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
5/5
TrustpilotZoe went above and beyond to help on a…
Zoe went above and beyond to help on a recent change of tenants. Great communication and can be relied on to get the job done.
Agent replied · 22 October 2024
Excellent! Thank you for the five star review.
5/5
TrustpilotChestertons South West Lettings - Cynthia
Excellent service from Chesterton in finding us a let and Cynthia went the extra mile to make sure it was the right place. thank you
Agent replied · 22 October 2024
We are very pleased to hear that Cynthia was able to help you in finding the right property. Your feedback has been shared with her. Thank you.
5/5
TrustpilotI'm very happy that your agency did the…
I'm very happy that your agency did the best for me. I thank Cynthia, she is very active and professional, I thank her very much.
Agent replied · 22 October 2024
Thank you for sharing!
1/5
TrustpilotDo not recommend
I've had a terrible experience with Chestertons. They've mismanaged my billings for many consecutive months. They have assumed I am overseas for tax purposes and deduct the wrong amount for their fees. They've also incorrectly advised the tenants to cancel all bills that per out agreement we are supposed to pay. I do not recommend letting your property with Chestertons
Agent replied · 22 October 2024
Hi Marco, thank you for taking the time to leave this review and raising this issue with us. We deeply apologise for the inconvenience and frustrations caused by the errors on our end, please be assured that this was not our intention. We have spoken to the appropriate team members who have mentioned that you are in the process of being reimbursed. We wish you all the best, and please do get in touch with your property manager if you do require further assistance or have any issues.
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