Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotSpammers That Don't Delete Data Upon Request.
I am no longer looking for a property, the unsubsrcibe from mailings fails. I responded to 8 colleagues now who have persisted to send me information about properties, for over 2 days. I am still getting calls and emails. Honestly, never message these people, sick of emails from them. And the one property I asked to view, I never even saw. DELETE MY DATA.
Lewis · 3 November 2022
Agent replied · 22 October 2024
Hello Lewis, we are sorry to hear this. You should have just received an email from Trustpilot requesting some more information. If you're able to complete this, then we can check our systems to ensure you no longer receive contact. ____Update:Hi Lewis,Thank you for your patience whilst we looked in to this matter. We're very sorry for the frustration caused by the calls and emails you were receiving from Chestertons. Our team has notified us that they have now opted you out of any future contact. Please do let us know if you do have any further issues and we'll be on hand to support.
★★★★★ 5/5
TrustpilotGary
Gary, Josh and the team did an amazing job finding me a tenant within 24hrs who moved in a week later
Dan · 26 March 2022
Agent replied · 22 October 2024
Thank you for sharing Dan!
★★★★★ 5/5
TrustpilotGreat experience with Akikur Rahman and…
Great experience with Akikur Rahman and his team for getting me great new tenants especially following the aftermath of COVID.
Luwi · 12 May 2022
Agent replied · 22 October 2024
Thank you for the 5 stars
★★★★★ 5/5
TrustpilotAmazing experience!
We had an amazing experience with Chestertons! Everyone were really helpful especially Stav, who helped us to find our dream house!Thank you Stav!
Ioanna · 28 November 2021
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotReally exceptional help and support!
Really exceptional help and support from Ellie at Chestertons in Barnes! Delightful to work with the Barnes team and special thanks to Ellie!
S · 26 November 2021
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotTenancy agreement renewal
Excellent support by Niema Latif throughout the tenancy agreement renewal. Niema has kept me updated on every step of the process, sharing useful and timely updates every time. She has been instrumental in completing the renewal on time. Truly appreciated her professionalism and amazing support. Highly recommended
SBA · 18 February 2024
Agent replied · 22 October 2024
Hi,Thank you for taking the time to write such a great review. We are so glad Niema was helpful throughout the process. Thank you for renewing and best wishes.
★★★★★ 5/5
TrustpilotAngelina Premier Property Manager
Angelina at Chestertons has been nothing short of amazing during our working relationship. Knowledgable, reactive and thorough with a passion for her work! Always a pleasure dealing with her, brilliant.
M · 11 December 2024
Agent replied · 23 December 2024
Hi M Skinner, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotHelpful and good advice
Having dealt with Tamara Price at Chestertons South West lettings, she was friendly and helpful, especially in giving advice on creating a strong offer.
Michael · 17 September 2021
Agent replied · 22 October 2024
Thank you for this wonderful review!
★★★★★ 5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Austeja · 8 March 2024
Agent replied · 6 February 2025
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWorking with Stav and Chesterton…
Working with Stav and Chestertons has been such a quick and easy experience, that allowed us to find our dream flat. We were looking for a while and couldn’t find anything in our price range, that was to the standard we wanted, but Stav swooped in saved the day! He was there for any questions we had which was very comforting, and acted quickly and efficiently through out the whole process.
Scarlett · 10 November 2021
Agent replied · 22 October 2024
Thank you for the five-star review, we are so pleased to see how helpful Stav was in your property search.
★★★★★ 5/5
TrustpilotStrongly recommend
Anda Simota was very helpful during the whole process, she always replied to our doubts very fast. Everything was easier thanks to her.
Andrea · 10 November 2021
Agent replied · 22 October 2024
Thank you for the five-star review!
★★★★★ 5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Bhavika · 26 February 2022
Agent replied · 22 October 2024
Thank you for sharing your experience with us Bhavika!
★★★★★ 5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Inge · 4 July 2023
Agent replied · 22 October 2024
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Beth · 11 February 2022
Agent replied · 22 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
Emma · 24 February 2025
★★★★★ 5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Mark · 17 August 2022
Agent replied · 22 October 2024
Thank you!
★★★★★ 5/5
GoogleDid a viewing with Irina Oblevica, who was very professional and knowledgeable about the property she showed me. I found the whole process very smooth and easy. Would definitely recommend Chestertons and Irina more so :)
M · 29 August 2024
Agent replied · 23 October 2024
Hi M, thank you for taking the time to write a great review. We are so glad Oblevica was professional and knowledgeable about the property she showed you. We are thrilled to read she made the whole process smooth and easy. Thank you for support and we wish you all the best.
★★★★★ 5/5
TrustpilotVery helpful
Rang up to ask some questions, Millie Brandon was very helpful in answering the questions/enquiries I had.
Berfin · 16 August 2022
Agent replied · 22 October 2024
Thank you for your review !
★★★★★ 5/5
TrustpilotEasy and stress free experience
Easy and stress free experience! Tamara Price (from Chestersons south west lettings) called me to say she had a property very new on the market and I was the first person to see it! She showed me around the property whilst being very honest and answering all the questions I had! Would highly recommend Tamara! :)
Chloe · 4 August 2021
★★★★★ 5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Kejia · 28 August 2024
Agent replied · 22 October 2024
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
MF · 25 June 2022
Agent replied · 22 October 2024
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Gracie · 28 June 2024
Agent replied · 22 October 2024
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Ines · 6 June 2024
Agent replied · 22 October 2024
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
★★★★★ 1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Alaa · 28 May 2022
Agent replied · 22 October 2024
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
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