Trusted Agent profile · Kensington and Chelsea

Chestertons Kensington reviews in Kensington and Chelsea

4.5

★★★★★ Excellent

2,478 reviews across 2 platforms

116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW

Part of Chestertons, see every office.

Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.

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4.7 / 5

180

Reviews on Google

This office

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2,298

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

sharon chattalis was exceptionally…

sharon chattalis was exceptionally helpful and gave friendly and prompt replies to my queries which helped me a lot.i find all staff do a very professional jobdavid clarke

MR · 3 October 2024

Agent replied · 22 October 2024

Hi David, thank you for sharing your experience with Sharon. If you have any other queries, please do not hesitate to get back in touch. Wishing you all the best!

5/5

Trustpilot

Good experience with Chestertons

Good experience with Chestertons, Sean was helpful and responsive. Definitely better than the other agencies in the area!

RM · 22 August 2021

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Chestertons Barnes

Chestertons Barnes are an extremely helpful and professional team. Sebastian Walters was super patient, helpful, efficient and genuine agent. He helped me over a long period of time to find the right property for me and my daughter and I was delighted he did in the end. Thank you Sebastian.

Fern · 17 August 2021

5/5

Google

Waad was fantastic with us, she helped us find the perfect property! She was really friendly and super quick with the paperwork, ect. I would definitely recommend! :)

Ellie · 28 November 2023

5/5

Trustpilot

My property has been on a full managed…

My property has been on a full managed let with Chestertons since 2010. I have found their service to be very professional. The property management team is excellent. I get an immediate reply from them to all my queries. I recommend using Chestertons to all landlords

Khurram · 10 October 2023

Agent replied · 22 October 2024

This is amazing to hear that we've managed your rental property for over a decade, thank you Khurram! If you need anything at all, we're only a phone call or email away. Best wishes!

5/5

Trustpilot

Chestetons South West Lettings

My partner Jennifer and I have had a great rental search experience with Heather Phillip-St Louis at Chestertons both last year and this year, and we have found her to be knowledgeable, authentic as well as personable. She demonstrated a good understanding of what we are looking for straight away and was very helpful. This sets her apart from most other property agents, in our view.

George · 3 August 2021

Agent replied · 22 October 2024

We really appreciate your feedback, and wish you all the best!

5/5

Trustpilot

Purchased a property through…

Purchased a property through Chestertons and they were great, Rae was amazing throughout!

Lana · 11 May 2022

Agent replied · 22 October 2024

Thank you for the 5 stars, so pleased to read how helpful Rae has been

5/5

Trustpilot

South west Lettings, Kate

We recently let a house through Chestertons, South west Lettings, Kate Bennett, she was very attentive to our requirements, prompt and professional. She helped us find a property and guided us through the process with the landlord, which was all very thoughtful.Chestertons are also using a fair bit of pretty impressive technology in handling the tenancy process, which makes the process of letting seem quite seamless.

Ambika · 29 July 2021

Agent replied · 22 October 2024

Thank you for the review. We're so glad to hear you had a great experience with Kate - and in using Chestertons Connect!

5/5

Trustpilot

Great experience working with Marine…

Great experience working with Marine Signoret. She was patient, thoughtful, diligent and proactive, resulting in a positive outcome for the tenant, landlord and agent.

Phil · 26 November 2024

Agent replied · 23 December 2024

Hi Phil, thank you for taking the time to write a great review. We are so glad Marine was patient, thoughtful and proactive. We appreciate the kind words and wish you all the best.

5/5

Trustpilot

I’ve just started my tenancy with with…

I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!

F · 10 August 2023

Agent replied · 6 February 2025

Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.

5/5

Trustpilot

Chestertons Rentals

Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...

Francois · 17 July 2024

Agent replied · 22 October 2024

Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.

5/5

Trustpilot

Sum yee was fantastic!

I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.

Gustavo · 15 October 2022

Agent replied · 22 October 2024

Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!

5/5

Trustpilot

Hi All

Hi All Just wanted to say I’ve worked with Chestertons for the passed 5 years as a landlord. Amy Voong provides an excellent service very helpful and always returns her calls. Tom as well as Billy also provide the same service…. They care and support the landlord as well as the tenant in a very professional way Thank you all Emmanuel Colourtex Investment Ltd

Emmanuel · 10 November 2021

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Thank you Bobby and the team at…

Thank you Bobby and the team at Chestertons, great friendly service and rented my property quickly.

Alice · 9 November 2021

Agent replied · 22 October 2024

Thanks for sharing your 5 star service from Bobby!

5/5

Trustpilot

Good experience

Bobby was very attentive to us, always reply quickly. In general very happy with the treatment.

Álvaro · 9 November 2021

Agent replied · 22 October 2024

Thank you for the review!

5/5

Trustpilot

Very well organised effort to help us…

Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance

Roua · 21 May 2024

Agent replied · 6 February 2025

Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.

5/5

Trustpilot

Gary has been exceptional

Gary has been exceptional, no other words to describe him.

Angela · 24 August 2022

Agent replied · 22 October 2024

What a wonderful review, thank you - we've shared this with Gary!

5/5

Trustpilot

A great renting experience

A really good experience. Heather has been very professional, and helpful to depths. I would recommend her.

Annie · 17 August 2021

Agent replied · 22 October 2024

Thank you for the five start review! We have shared your comments with Heather who is very pleased to know you were so satisfied with the service she provided.

5/5

Trustpilot

Rowland Blackmore was our Chesterton's…

Rowland Blackmore was our Chesterton's contact during the viewing and moving in process. He was very helpful, sensing all necessary information our way promptly and correctly. He readily followed up the whereabouts of our deposit with accounts, and ensured communication between ourselves and the landlord was smooth and efficient.

Mark · 13 August 2021

5/5

Trustpilot

Tamara Price at Chestertons South West…

Tamara Price at Chestertons South West Lettings was really helpful and really lovely! Would happily use again!

Ellie · 11 August 2021

Agent replied · 22 October 2024

Thank you for the five star review - your wonderful review has been shared with Tamara

5/5

Google

I had the pleasure of dealing with Irina (Obolevica) in the letting of a couple of my company's flats. She was utterly professional and knowledgeable and friendly and proactive.

Kyriacos · 24 August 2024

Agent replied · 23 October 2024

Hi Kyriacos, thank you for great review and sharing your experience with Irina. We are glad she was professional and friendly. We appreciate the support and should you require any further assistance, we will be happy to help.

5/5

Trustpilot

Madi was brilliant

Madi was brilliant. Transparent, proactive and always keen to help. Would recommend!

CP · 5 May 2022

Agent replied · 22 October 2024

Thank you for sharing!

4/5

Trustpilot

Swift response from Carl James (CJ)…

Swift response from Carl James (CJ) ensured that i had the assistance that I needed quickly to solve the problem at hand

AV · 10 December 2024

Agent replied · 23 December 2024

Hi AV, thank you for the great review. We appreciate the positive feedback and wish you all the best.

5/5

Trustpilot

Positive Experience

Vanessa Newman-Wright always provides an excellent service, promptly replying to emails and resolving any issues that occur in the property. We are very grateful to have Vanessa as our property manager.

Katie · 17 July 2024

Agent replied · 22 October 2024

Hi Katie, It makes us happy to read that Vanessa provided an excellent service and replied promptly to emails. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best

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