Trusted Agent profile · Kensington and Chelsea
★★★★★
2,478 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat agency!
Aki is really professional - and brings a sense of humor to his job which is always refreshing! I have a number of properties which he has helped find excellent tenants for and would undoubtedly use him again.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotGreat service from Gary and Tamara
Great service from Gary, Tamara and team at the Battersea and Clapham office. Let flat efficiently without a void, funds transferred promptly and last but not least, the advertising board was removed promptly after the new tenant moved in.
Thank you for sharing your experience with us at Chestertons!
5/5
TrustpilotGreat property management
Risida manages my apartments at Chestertons currently. She is incredibly efficient, friendly and brilliant at giving me advice on issues relating the property and the tenants. She’s clearly very capable and hope she will stay as the property manager for my apartments for a very long time.
1/5
TrustpilotTerrible property management team
Terrible property management team. Already more than a month and a half I'm having the issue that I can not use the bath in my house because the bath tap needs to be replaced. I have been calling and chasing them almost every week twice via email and phone calls, but still experiencing the same issue. First of all, they had more than a week crash system when they could not access their emails and phone line (i still do not understand why their problems it's supposed to be my concern), After which the property manager left for annual leave which extended everything for another week. Finally, i reached the main manager, and after they send finally someone to fix it, the engineer came but he did not know the information from the first inspection regarding which part exactly should be replaced. In the end, the contractors went for the holidays, and Chesterton told me that they can not do anything with this. As I have a separate shower in a flat there is no emergency situation. However, i have a small child and the apartment is really cold in the winter so a proper bath for me is essential. Plus, I am paying regularly for the apartment 2 bed 2 BATH ( second month i can not use the facilities property). After the holidays i called first thing ( but before i have been promised that someone will call me and update me)^ which obviously did not happen, after chasing them another week, I am still having the same issues and no one gives the calls back with an update, as well as no one replies on my emails.I would never recommend deal with a property management office in this company, they do not care about your issues and barely knows how to deal with customer care. Really bad communication between the members of the staff. WOULD NEVER USE THEIR SERVICES FOR ANY CLIENTS, AND OBVIOUSLY NOT FOR YOUR PERSONAL USE!!!!!!!!!!!!!!!!
Hi Anna, we are sorry that you have needed to raise this review. We understand that you have spoken with one of our Managers this afternoon and that the issue relates to a tap in one of the two bathrooms in your flat. The tap required dismantling due to its specification before a quote could be obtained. We accept that there has been a delay due to the Christmas break but the Landlord has now approved the necessary works. As agreed, we will provide a further update to you at the start of next week. Should you have any further queries, please let us know.
5/5
TrustpilotTamara Price was super helpful
Tamara Price was super helpful. All the employees at this agency were super kind and accommodating. I would definitely work with them again.
We appreciate your kind words about Tamara! Let us know if you need anything in the future, we'll be happy to help!
1/5
TrustpilotZero accountability
Zero accountability. Revolving door of agents. Poor service.
5/5
GoogleI’ve worked with Ruaridh before when I was looking for a flat to buy. He was incredibly knowledgeable and professional and I would definitely work with him again.
5/5
TrustpilotAmazing Service!
We have been working with Chestertons St Johns wood and honestly it's been nothing but a breath of fresh air! the transparency and the honesty sets them apart, especially Charlotte, she has been nothing but accommodating and comforting! I highly recommend them.
Thank you for this excellent review.
5/5
TrustpilotThank you Shakil for your reactivity…
Thank you Shakil for your reactivity and help.
Thank you for the 5 star review
5/5
TrustpilotMultiple change of sharer
Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.
Hi David,Thank you for your great review and we are glad to hear Fiona was so helpful and patient. If you need anything else, we would be happy to help.
1/5
TrustpilotSpamming forever
It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead
Updated reply: Hi Barış, thank you for confirming your details. After looking into this further, we can see that you have now been added to our exclusion lists and should no longer receive further communications from us. You had previously been linked to a short let in 2023 and were registered as an applicant with us up until 13th April. This is why you would have received some emails last week. Original reply: Hi Baris, we're sorry to hear you are still receiving emails. In order for us to look into this, we have sent you a request via Trustpilot to confirm your email address. As soon as we receive this, we can check our systems to find out why you are still receiving communications from us and remove this where applicable.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
Thank you, Kit! We're thrilled to hear you had a better experience in 2025. Our team is focused on providing efficient and streamlined service, and it's great to know that our efforts are making a positive impact. We appreciate your feedback!
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Thank you Bhavika for sharing your experience at Chestertons!
5/5
GoogleI’ve been working with Sylvia Jones for the past couple of months and am extremely happy with her service. Sylvia made a great effort to suggest properties which fitted my criteria very well and to accommodate my schedule for viewings. She was a true help in my search and made it all so much easier. Definitely will return to Chesterton’s and Sylvia specifically for my next search! Thank you !PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
5/5
TrustpilotI had an amazing experience with this…
I had an amazing experience with this Agency. (It was the only agency that helped me find a pet friendly flat).Fiona is an excellent lettings negotiator. She was very kind and helpful. Thank you so much for your help Fiona and Chestertons.
Thank you for taking the time to share your experience of using Chestertons.We are thrilled to have been able to assist you in finding a pet friendly home!Please do not hesitate to get in touch if you have any further queries.
5/5
GoogleI had the pleasure of working with Waad Baayou, she was absolutely amazing! She incredibly cooperative, with excellent manners, and always ensured that our needs were met quickly and professionally. She made the entire process seamless. Highly recommend her for her outstanding service!
Hi Aljouhara, thank you for taking the time to write a great review. We are so glad Waad was cooperative and met your needs quickly. We appreciate the kind words and wish you all the best.
5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
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