Leaders Lettings Kenilworth reviews

Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Hi Izlem, we're disappointed to hear of the negative experience that you have had with us and the team at Kenilworth throughout your time as a tenant. We’re saddened to read that you feel the fees we charge for our tenants are too high, we do try to be competitive for tenants with these fees. We are members of the National Federation of Property. Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman and are a clear and transparent agent that advertise our fees to disclose all charges and do not add fees later on down the line of any tenancy. Our fees as a whole cover work that will vary according to the circumstances of the tenancy but cover immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers, previous or existing landlords, a contribution towards the setting up of the tenancy, compilation and exchanging of the tenancy agreement and check-out fee, all of these services bar the check-out fee would have been undertaken prior to the tenancy commencing. It can be noted that when dealing with repairs we are contracted by the Landlord as managing agent to act under their instructions which means that when any issues are reported to us we relay these onto the Landlord to seek their instruction and authorisation to proceed. During a tenancy we will always advise our client landlords of their statutory repairing obligations however as we are not party to the tenancy agreement we do not have the authority to enforce works to proceed which would be in contradiction of our clients instruction. I have had the chance to discuss your comments with the property management team who have mentioned they feel all issues relating to the management of the property have been attended to in a timely manner under the instruction of the Landlord however would like to offer our apologies that you feel this hasn’t been the case. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with feedback such as this as it helps us refine our services moving forward, we would like to offer our apologies that you feel the service you have received has not been up to the high standards expected of Leaders and hope that moving forward we are able to deliver a level of service you are happier with and improve your experience with us. If you wish to discuss this then please contact us on 01344758596. Kind Regards, Leaders

Hi Dannynamco, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Kenilworth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Kenilworth

Dear Mike Lee, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Thank you Stephen, we truly appreciate your honest feedback.

Dear Matija Sokola, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Ben We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Hi Matt Truslove, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Kenilworth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

Hi Jack Cosgrove, Thank you for the great review of our Leaders Estate Agents Kenilworth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Kenilworth

Hi Raquel, we're saddened to learn that there were some aspects you were unhappy with during your experience with us and understand that one of these is in relation to the condition of the property when keys were handed over to you. Viewings are undertaken as part of the letting process which provide any interested applicants the chance to look around the property and put forward requests for works they wish to be undertaken forming part of any offer for the property, in this instance I can see that it was agreed that the property was to be taken as seen and so no works were specifically undertaken before you moved in. We are sorry to read that you feel we charge too much, we aim to be competitive in respect of our fees and the fees you paid towards Leaders prior to the commencement of the tenancy cover services such as the referencing fee, set up fee, contribution to the tenancy agreement and check-out fee; all of these services have been provided to you apart from the check-out which will be arranged at the end of the tenancy We recognise the importance of all reviews and appreciate you giving us the chance to improve by providing us with this feedback, we would like to offer our apologies that you feel the service you have received has not been up to the high standards we expect but we really hope that moving forward we are able to improve your experience with us. Kind Regards, Leaders

Hi Andrew, thank you for taking the time to leave us a review, we're so glad that you have had such a wonderful experience with the team at Kenilworth. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager

Hi Donna, thank you for taking the time to share a review. We will be sure to pass your kind words onto the branch.

Hi Jjboddles, we're happy to hear our team at Leaders Kenilworth branch were able to help, thank you. Kind regards Customer Care Team

Hi Alexandro, we're glad you had such a wonderful experience with us!

Hi Stuart, we are glad we could help! Thank you for taking the time to leave us a review.

Hi Jenny, thanks for this review about the Leaders team at Kenilworth, we are really happy that they have been able to provide you with such a positive experience! Kind Regards, Leaders

Hi Maria, thank you for taking the time to leave a review for us at Leaders Kenilworth. We're happy we could meet your expectations!

Hi Paul, we are so pleased you enjoyed your visit to Leaders Kenilworth!