Trusted Agent profile · Keighley
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
1/5
TrustpilotAnti social tenants welcome at Martin an co.
Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.
1/5
TrustpilotAs a landlady for over 20 years this is…
As a landlady for over 20 years this is comfortably my worst experience. The letting agent at the Leicester office was rude and patronising at times. Incorrect AML checks for which there was an expectation the landlord would cover the costs. Slow replies to email and requests often not actioned. Questionable GDPR compliance with attempted validation through loose loopholes. Overall a stressful experience which is concerning when you pay for a service to take away the stress!
5/5
TrustpilotI have been searching for a property…
I have been searching for a property for quite some time now and Martin&co have really gone out of there way to help me in many ways! i find their suggestions and advice really great! I have been helped by Dan Webber for the viewings and been helped by Charlotte Cotter and Becky to! and together all of them have really been very helpful and polite and reasonable! Great job guys thank you very much!
Hi Gordon, Thank you for taking the time to leave a review of Martin & Co Gloucester. We're really pleased to hear that the team have looked after you and look forward to working with you again in the future.
5/5
GoogleWent into Martin and co wanting to find out about mortgages, I didn’t think I would be able to get one. Spoke to Shaz who gave me confidence and advice got me in touch with their broker and now I am in a position where I’m actively looking at purchasing my first property. Shaz and Martinco have been brilliant.
Thanks Danyal for your recent review of your experience with Martin & Co. That's great news to hear that we've been able to assist you in purchasing your first property, as a result of your discussions with the excellent mortgage broker that we have partnered with. Good luck with your purchase. Gary
5/5
GoogleMartin&co have been amazing Especially Angela Nicholson who helped me with my tenancy and went above and beyond to make the tenancy suitable! Would for sure recommend this company. They ll sort it out for anyone looking for a place!
Thanks Haider, it's great to hear that you've had a great experience with Martin & Co and in particular, from your property manager Angela. We really appreciate your recommendation, so thanks for this also. Gary
5/5
GoogleGreat experience letting out our properties with Martin & Co. The team in particular Shehzad and Hannah have both been attentive and customer focused in delivering a seamless letting service. TJ Developments
Thanks Jat, your kind words are hugely appreciated. Our aim is provide a great experience to all of our customers, whether you are letting, selling, buying or renting a property, so it’s great to hear that this is what you have experienced with the team, whilst letting our your properties. Thanks also for recognising the attention & levels of customer service provided to you by Shehzad and Hannah, Gary and the Martin & Co team.
4/5
TrustpilotMartin & Co. Maidstone
I wanted to give 5 stars but it would only let me put 4 Martin & Co in Maidstone, Amanda & Michelle, have looked after my property from August 2023 to the date it sold April 2026. They are very professional and always dealt with any issues promptly with no fuss. I highly recommend them.
5/5
GoogleBought my first house with these guys being the estate agents, Shezhad (shaz) being the main one taking care of it, the sale was one that involved probate, so it had quite a few delays and complications, but shaz was very helpful all the way though
Thanks Connor, it’s great to read that you found the service provided by Shaz and our team here, to be so helpful and worthy of a five star review. We appreciate you taking to time to leave us this review and congratulations on the purchase of your first home. Gary and team.
5/5
GoogleHaving been with Martin and co for a long time I can honestly say nothing is too much trouble and Angela has been a godsend. All issues are dealt with swiftly and overall my experience with them as a whole has been a great from the start
Thank you Sarah for taking to the time to leave us a review of your experience with Martin & Co & its great to read that you have found the service from Angela to be of such a high standard. Your feedback is appreciated. Gary
5/5
GoogleI am extremely happy with martin & co. the whole agency are amazing and caring really go above and beyond to help. Angela has been very good with providing all the information i needed regarding the property and helped me to communicate well with my new landlord
Thanks Jessica for your 5 star review & more importantly, your great comments about my team. I'm so pleased to hear that you have found Angela & the team to go above & beyond to ensure that our customers have the best experience possible, in their relationship with us at Martin & Co. Thanks again, Gary.
5/5
TrustpilotMartin & Co Wokingham and Bracknell is…
Martin & Co Wokingham and Bracknell is amazing!The owner Erica is and was always available and supportive during almost 3 years that I was a tenant. They are very frank, well organized and ready to help anyone. It doesn't matter if you are a tenant or a landlord!!The best agent! We were lucky to have them adminstrating our tenancy!!!
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleAngela Nicholson from the Keighley office was extremely helpful today when I needed a problem solving Thank you Angela
Thanks Joanna for recognising Angela's helpfulness & for assisting you in resolving the issue that you highlighted to us that required our intervention. Gary and the Martin & Co team.
5/5
TrustpilotSimply the Best
I have used Martin&Co to look after my properties for 13 years and wouldn't be without them. They are very professional and sort out any problems so I don't have to! Diana Gaglio is the person I have been dealing with lately for one property and she saved me £100 by finding a better deal for something, brilliant! I feel like she looks after me in fact all of Martin & Co look after me, that's how it feels. 🙂
5/5
GoogleI just wanted to share what amazing service both Hannah and Jodie have provided- from Hannah managing to squeeze in a viewing at 24 hours notice for a very special property - to then Jodie providing such a supportive / informative and enjoyable viewing experience with local knowledge that between them both made me so want this property - to then today to be delighted to give me the news that my application had been successful- it is not often you find incredible service where you are made to feel so appreciated- Thankyou both - regards- Tony
Thanks Tony,, that's great to hear about your positive experience with Hannah and Jodie! Their dedication to accommodating your needs and sharing their local insights evidences our commitment to providing exceptional service to all of our customers. Congratulations on your successful application, and thank you for taking the time to recognize their efforts. We're delighted to welcome you to your new property! Gary and the Martin & Co team.
5/5
GoogleHad a really easy and smooth service from Shazad throughout the full procedure. Was a very professional and efficient experience. Couldn’t recommend them enough. Kept me well informed with what is going on over the weeks. Made me and my wife really comfortable whilst the viewing of the house and answered all our questions very promptly. Even after the sale he answered questions that I was unsure about and gave me the piece of mind that was needed. Thank you once again to Shazad and the Team at Martin & Co.
Thanks Asiim, we really appreciate you taking the time to leave us a 5 star review of your experience, in selling your property through Martin & Co Keighley & thank you also for your recommendation. We know how stressful selling or buying a property can be, which is why my team do everything possible to make this journey as smooth & stress free as possible, so it's great to hear that this has been your experience with Shehzad. Gary and the Martin & Co team.
5/5
GoogleWe have been using Martin and Co Keighley for over seven years now. The service is top notch, they communicate well and are always on top of things regarding our properties. A special thanks to Angela who is always so professional and diligent in her work.
Thanks Ricki, we appreciate you taking the time to leave us a review of your experience as a landlord with Martin & Co Keighley. Thanks also for recognising the professional & diligent job that Angela has done for you over the years. Gary
5/5
GoogleIf ever I have an issue Angela deals with it promptly. I always feel comfortable emailing her and nothing is ever too much trouble!
Thank you Lisa for your kind review. We’re really pleased to hear that Angela has been able to deal with any issues promptly and that you feel comfortable reaching out to her whenever you need support. Providing a responsive and helpful property management service is something we always aim for at Martin & Co Keighley. Angela will be delighted to hear your feedback, and we really appreciate you taking the time to share your experience with our letting and property management team in Keighley. Gary and team.
5/5
GoogleAlways very happy with the service provided to my Property portfolio by the team at Martin and Co. A big thank you to Carol Stubbs for yet another smooth let to one of my rental houses.
Thanks for taking the time Will to leave us a 5 star review of your experience of being a landlord with Martin & Co. It's great to hear that you've been really happy with the service provided to you over the years by our team & thanks for recognising the great work done by Carol recently, in ensuring another smooth let of one of your properties. Gary and the Martin & Co team.
5/5
GoogleJodie showed me around a house today! What a lovely professional, friendly lady she is! So polite and considerate. Really appreciated her time. Highly recommend. Thank you Jodie x
Thank you for recognising the professionalism of Jodie and it’s great to read that your experience with her recently, warranted a five star review. Gary and the Martin & Co team.
1/5
TrustpilotMartin&Co Wokingham
My opinion is to STAY WELL CLEAR!!After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights.In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire.Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!!In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy.In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives.In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.
5/5
GoogleAngela is brilliant - polite, professional and quick to respond to all matters and concerns. My experience of renting has been greatly improved; Angela offers reassurance and results to any issues raised and is always quick to act to provide a resolution. Great customer service!
Thank you Lydia for leaving us a review of your experience of renting a property through Martin & Co Keighley. I'm so pleased that you have found the service that Angela has provided to you, to have been of the highest quality. Thanks again. Gary
1/5
TrustpilotMorrisons Village Square Runcorn has…
Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again
5/5
GoogleReally good experience with Martin & Co, everything was really quick and easy. A big thank you to Jodie Fox and Hannah Jackson, who were both extremely helpful and helped the process to run smoothly
5/5
GoogleAlways professional, excellent communication, strategic about achieving the best price for my property, all with a fair price.Everything you should expect from an estate agent.
Thank you Maria for your kind feedback. We’re really pleased to hear that you were happy with the service and communication throughout the process. Our aim is always to provide clear advice and work strategically to achieve the best … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Martin and Co, Keighley won Platinum; Martin and Co, Camberley won Trusted Agent; Martin and Co, Stirling won Trusted Agent.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
