Trusted Agent profile · Keighley
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
5/5
GoogleThe company has been great with making the move in to our property as smooth as it can be - Angela has been absolutely fantastic and is very prompt, my email was answered in 4 minutes which is excellent service
Thanks Faith for recognising the fantastic work by Angela & I'm really pleased to hear that your experience of moving home, to be a smooth one. All the best in your new home. Gary
5/5
GoogleI have been using Martin & Co since they started operating in Keighley. I am a remote landlord and they provide an excellent fully managed service for me. Angela is a great communicator and always available when needed. Highly recommended.
Thank you David for your 5 star review of your experience as a remote landlord, using our fully managed service. Thanks also for highlighting the great job that Angela does for our landlords & tenants & finally, a final thanks for the recommendation, its much appreciated. Gary
1/5
TrustpilotAVOID AVOID AVOID... Saltaire Branch
AVOID AVOID AVOID.... Rented 4 Bedroom property Lightcliffe Halifax via Saltaire Branch.If I could give zero stars I would! Having worked most of my life in Management Customer Services I expect to receive a high standard like the one I provide. Customer services from Martin & Co in Saltaire have been appalling, to say the least! And having read these reviews I cannot understand how they are still in business. My initial contact (prior to signing the agreement) was very good. Found the property I wanted to rent, having never rented before. There were issues with the property - security gates didn't work correctly and therefore provided no security, garage door not working correctly, rubbish bags laying around in the grounds etc. I did make it very clear before signing the contract that I wanted all these issues addressed and I was told they would be. Once the contract was signed everything changed. I was told I didn't ask for it to be made into a stipulation on signing (how would I know to do this when I have never rented before). Within two weeks of moving in, I had a leak under the kitchen sink, followed by the washing machine didn't work. With regards to the washing machine I was accused of damaging it however when the repair man attended he found coins, hair bands, and stones in the filter from the previous owner. keys went missing from the property when I was out like someone had been in there without me present (all denied). And no keys were supplied for the juliet balcony. Then the dishwasher stopped working and the landlord wanted me to contribute 50% towards a replacement machine that was 7 years old. I refused. The person that I was then dealing with Ian Tate supported the landlord and accused me of not looking after the property (even though I have owned my own house for 30 years prior to this). The landlord requested a property inspection 3 weeks post moving in as they were concerned about 'their property' even though this was denied. I was outraged. Small problems and issues kept arising which the landlord refused to address even though they were listed in the Inventory (which I received 3 months after signing the contract). Every time there was an issue Ian supported the landlord and spoke to me like I was irrelevant. Found him to be extremely patronising and arrogant. I eventually asked to deal with the branch manager Denise who I found more supportive and actually tried to resolve issues with the landlord, albeit not successfully every time. The landlord just would not address issues with the property - unfortunately I had paid 6 months rent upfront to secure the property so it felt like because she had the money she was refusing to maintain the property. I handed my notice in to end the contract at 6 months as I was not prepared to stay in a property where I was accused that I wasn't looking after it, and not having any support from my letting manager Ian. I moved out and the keys were handed back and it took over 5 weeks to receive the deposit of £1846 back!! I did all the chasing for this. The landlord was literally retaining hold of my money and the letting agent could do nothing about it! then after 4 weeks I was informed by Denise that Ian had also cocked up and not issued me with the procedures for claiming back my deposit... again extremely poor customer services from Ian! I am absolutely appalled at the service I received and will never use this company as long as I live! Does not surprise me to notice they are not regulated or authorised by the relevant authorities so you have absolutely no come back from anywhere!
1/5
TrustpilotWas really interested in a property…
Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.
5/5
GoogleSpoke to Shaz at my workplace about the sale process of my property, he gave me confidence and security that it would be simple. I went into the office on Friday and the customer service was great. Competitive prices and brilliant people. Now hopefully they can sell my house quickly.
Thank you Sakander for taking the time to leave us a review of your experience so far with Martin & Co, its much appreciated. We believe in fair pricing & building trust with our customers, to take as much of the stress away from them, when it comes to buying or selling their property. Thanks for recognising Shaz also as he always goes the extra mile to ensure our customers receive a great experience. Gary
5/5
GoogleDealt with Shazad at Martin and Co twice and on both occasions found to he helpful and professional. Shazad helped right till the end even with the solicitors. Thank you Shazad!!
Thank you Ray, we really appreciate you taking the time to leave us a review about your recent purchases of two properties in Keighley. We receive fantastic feedback from our buyers, sellers, landlords & tenants on how helpful & professional Shehzad is, so it's great to hear that this too has been your experience. Gary
1/5
TrustpilotUninterested in the Tenant - Landlords allowed to neglect property
We rented a property from Martin and Co in Prestwich.They never ever confronted the owner of the state of the property. Our property in Pine Avenue Whitefield was in a state of disrepair and even though problems were reported, they were never fixed.They let the owner wait 5 months until we left to action any repairs.The owner was allowed to neglect the property and allow the outside of the house to fall apart literally.Martin and Co were "afraid" to confront the owner instead raising issues when we left the property.Gates and fences were covered in nails and shoddy repair. The owner allowed herself to continually come check on the property, without notifying us, and would "knock on" to check the state of the house herself.
5/5
GoogleShaz has been so friendly and responsive. Always looking for a way to deliver what we wanted. Very happy with Martin & Co. I would recommend them to anyone.
Thank you Christine for your kind words with regard to the service that you have received from Shaz. It's so pleasing to hear that you have been very happy with your experience to date, with regard to the sale of your properties with Martin & Co and thank for your recommendation, that's means a great deal to us. Gary and the Martin & Co team.
1/5
TrustpilotThe worst estate agent ever, avoid at all costs even if you really like the property!!
Where to start...Martin & Co London Bridge were impossible to deal with during our 1.5 year tenancy, I really don't know how they are a company as they are so hopeless and completely dysfunctional. I understand this branch is now longer part of Martin & Co and is now trading as DA Property, perhaps partly due to the issues we experienced.We had numerous issues when we moved in: a toilet that wouldn't flush properly, a shower that couldn't change temperature, a leaking kitchen sink etc. It took a lot of chasing and two months for all issues to be fixed. The boiler then broke down and we spent 3 weeks in February with no heating or hot water and again it took a lot of chasing on our part for anything to be done. We also had a broken oven for a month at one point. Whenever we had problems, we would call the office and be directed to a central call centre who assured us that our issue had been marked as urgent and someone from the internal maintenance team would call us back, but that never happened once. We also had the mobile number of the Director of the London Bridge office, but he would ignore phone calls, WhatsApps and emails. I also tried to visit their office in person on several occasions, but never found anyone present. And after everything, they took a cleaning and maintenance charge from our deposit.It was truly excruciating trying to get anything done and we're glad we will never have to deal with Martin & Co / DA Property again. Avoid at all costs, even if you really like the property!
5/5
GoogleIts been more than two years now i am renting under Martin and co .Angela, the property manager is very professional and responds quickly to any concerns.her approach is highly commendable. Thank you Angela and Martin and co
Thanks for the 5 star review Nimmy for for recognising the brilliant job that Angela has done for you over the years. Gary
5/5
Trustpilotagents martin and co friendly and well…
agents martin and co friendly and well organized , also fair house pricing and advised all way through selling process , would recommend to anyone for a smooth transaction in to days market
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone trying to rent , I was second to view a property in Warminster then just called again to be told there is no longer any viewings. This has happened a number of times with this company!!!!!
5/5
GoogleAngela came to do my property inspection on time, she was very proficient & helpful. After noting one or two problems she arranged for them to be sorted out within a couple of weeks. Thank you Angela.
Thanks Jill for taking the time to leave a review of your recent experience with Angela at Martin & Co, it’s much appreciated. Gary It’s great to hear that your property issues were addressed promptly and to your satisfaction. Gary
5/5
GoogleWe had a great experience with Martin & Co. Jodie, who showed us around the property, was welcoming and informative, and Hannah followed up promptly with emails, keeping everything clear and on track. Compared to other agents in the area where we faced delays and confusing processes, Martin & Co were upfront about availability, flexible with booking viewings around our schedule, and the application process was refreshingly quick and efficient. Would definitely recommend!
5/5
GoogleI have worked with Martin & Co for many years, as they assist with the rental of our property in Haworth. Particularly Angela, who I have always found to be professional and very helpful.
Thanks Charlotte, we really appreciate you leaving us a five start review and thanks for highlighting the professional and helpful service that Angela provided to you. Gary
5/5
GoogleMartin and co sold our house in Haworth. They did an amazing job in marketing it, Shaz was amazing, enthusiastic and efficient. Kept us updated throughout the whole process. Will definitely be recommending to all.
Thank you Maheen for taking the time to leave us a 5* review of your recent experience in selling your property through Martin & Co Keighley. It's great to hear that we met your expectations in terms of the quality of our marketing of your property & thank you for highlighting the amazing job that Shaz does for our customers. One final thank you for the recommendation, we really appreciate that. Gary
5/5
GoogleMartin and co have been fantastic, absolutely no problems, long term tennant of four years. Repairs have been carried out swiftly and Angela has helped me so much, she's gone above and beyond, recommend 10/10
Thank you Sammy for your lovely review. We're really pleased to hear that you have found Martin & Co, and in particular Angela so helpful. Thanks also for the recommendation , its much appreciated. Gary and team
5/5
GoogleShehzad and the team were fantastic and very supportive during a difficult time, selling a property following the loss of mother. Can't recommend them enough!
Thank you so much Karen for your kind words about Shehzad and my team. We're deeply honoured to have been able to support you through such a challenging time. Your recommendation means the world to us, and we're here for you should you need anything in the future. Gary and the Martin & Co team.
1/5
TrustpilotMartin and Co Westbury
Estate agents are supposed to help you find the dream. In our case it was a small plot of land not far from Salisbury. A call to the office was met with an un-informed assistant who assured us they would call back to answer our questions. They never did. We called again and advised that the relevant person was out for a couple of days, and they knew noting about the plot of land in question. A call back would be their priority as soon as the person who was dealing with it was able to. A call was booked, for few days later - nothing. Taking the initiative, we decided to call the office. The manager who knew about the land was unavailable. Busy.Whatever happened to the call back? The response from the office was un-enthusiastic. They clearly have better things to do than offer a service. Staff were oblivious of the land they were commissioned to offer up in this case, that was the responsibility of the absent staff member, ‘nothing to do with me’. It begs the question how they sell anything at all or can offer any confidence in the company. I wouldn’t sell a house or anything else with them. In my personal view it's badly run by people don’t know what they are doing and certainly have no interest in the client.The comment from Martin and Co proves my point. we viewed a plot of land near Salisbury. We did not say the office was in Salisbury. Martin and Co were selling the land from their office in Westbury.
Hi Jacqui,After looking at your review we believe this might be for another business in Salisbury called: Mills & Co - The Property People.As we don't currently have a branch located in Salisbury.Kind RegardsMartin & Co
5/5
TrustpilotThank you BSE - Tamara & Team
I managed to exchange contracts today and Tamara and her team at Bury St Edmunds have been amazing! They have helped me every step of the way over some sticky moments and obstacles with advice, excellent communication and full transparency on the progression with vendors. Thank you!
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleEven though my time at the property was not the best our property manager Angela was great and helped up sort the problems asap she was very polite and cared about our issues and safety
Thanks Stephen for leaving us a five start review & I'm really pleased to hear that you found Angela to be so helpful. Gary
1/5
TrustpilotUse the local office to let out my…
Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID
1/5
TrustpilotLeft waiting outside.
Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried. Do not waste your time.
1/5
TrustpilotMartin & Co - Guarantor issue
My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT
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Yes. Martin and Co won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
