Martin and Co Keighley reviews

★★★★★ 1/5

Trustpilot

Unreliable agent

Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.

K · 14 May 2022

★★★★★ 5/5

Google

Shaz help use through a difficult purchase and was kept us informed at every stage

Colin · 16 March 2026

★★★★★ 5/5

Google

Shehzad has been amazing and really worked hard to get me a sale on my home. He’s been really positive and supportive throughout the process. More importantly he’s been available and accessible.

Charles · 29 October 2023

★★★★★ 5/5

Google

Angela is always very helpful and quick to respond to any questions we may have.

Sophie · 25 September 2024

★★★★★ 5/5

Google

The lady who showed me round the house I applied for was amazing, so nice and polite and answered all questions I needed to know. She helped me understand the process of renting my first property and made me feel much more at ease! They have consistently kept up communication throughout the process of renting and its not often you come across that. I would absolutely go through this company again, thank you for the help

Lily · 27 January 2024

★★★★★ 5/5

Google

Excellent service by the team again especially Hannah and Shehzad. I’ve had a close relationship with this branch for 20 years now and I can honestly say it’s in good hands. Well done!!

Raza · 29 September 2023

★★★★★ 5/5

Google

Angela is fantastic,not only is she extremely efficient but a genuinely lovely person that goes above and beyond for tennants,rarely do you come across someone who doesn't just work on behalf of the landlord.

Joan · 25 August 2023

★★★★★ 5/5

Trustpilot

Incredible Customer Service

We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.

Avinash · 26 May 2023

★★★★★ 5/5

Trustpilot

I’m very grateful to Tonia Pool for her…

I’m very grateful to Tonia Pool for her prompt and efficient help in resolving the heating and hot water issue. She was very attentive to my problem and quickly arranged for the appropriate specialist to come and fix it. Best wishes, Tetiana Teslya

Tetiana · 10 April 2026

★★★★★ 5/5

Trustpilot

Fantastic experience buying a property

WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future

Angela · 20 August 2024

★★★★★ 5/5

Google

We have been with Martin and Co for 5 years excellent service no problem too small prompt and efficient service from repairs to any other issues thank you Angela will highly recommend them

Howard · 25 August 2023

★★★★★ 1/5

Trustpilot

Utterly Baffled

I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!

Charliie · 27 January 2022

★★★★★ 5/5

Google

AMAZING! EFFICIENT! POLITE! Jodie showed me around the property so polite and knowledgeable of the next steps didnt rush one bit. Hannah who got the paper work done in 2 hours.. again so polite and easy going. Shaz who helped locate the fab property is not part of that division and still helped. Thankyou so much for making the experience easy!

Tanvir · 25 September 2024

★★★★★ 1/5

Trustpilot

SLUM LANDLORDS

SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.

Ian · 14 January 2022

★★★★★ 5/5

Google

I'm honestly not sure where to start, Martin and Co have been brilliant. Never had a problem. But recently out windows were smashed in our front room and kitchen. This is where Angela stepped in. She saw to it that we had someone out that day to measure the windows. And get replacements sorted ASAP. Then just 24 hrs from having the windows boarded we had glass back in and beat there 2 day turn around, But this was more than enough to justify leaving a review, as so many just leave the negative comments. But to add to this Angela has also stepped in to help sort the problem what caused the windows and I can't be thankful enough for the effort taken . So from us both thanks you

Anthony · 25 August 2023

★★★★★ 5/5

Google

I went through Martin & Co in keighley to purchase a property. Shezad the agent that I was dealing with was the most professional, kind, generous and experienced individual that had great knowledge about his field. At our first interaction he put me at ease by answering all my concerns. He went way out of his way to help and from the bottom layers of heart I say a big THANK YOU SHEZAD. Martin & Co you have an amazing employee in Shezad. 10/10.

Naheem · 25 August 2023

★★★★★ 5/5

Google

From my current experience with the agency, i can say that i'm 100% satisfied with their services. From the application process to current renting queries, i've always received an immediate response to all my emails and questions. I find all the team helpful but in particular, my property coordinator Angela Nicholson, who has been answering all my urgent and non urgent queries within hours of me raising them, always in a helpful and professional manner. For any urgent matter, she has acted and sorted the issue immediately. Thank you to all the team for making my tenancy journey positive.

Tzesika · 25 August 2023

★★★★★ 5/5

Google

I cannot rate the service received from Martin & Co highly enough. From the start of the process with probate evaluation to the final sale of the property the support has been thorough, professional, efficient and incredibly personal. With the initial calm and business like input and advice from Adam, the continuous laser focus of Shehzad in the Keighley office throughout the sales process and the back up from Kat, the sale stayed on track and we were kept informed of every step in a timely manner. The marketing support was wonderful and the fee structure was transparent and there we absolutely no hidden costs. We have been delighted with the professionalism and patience. Thank you!

Pamela · 25 August 2023

★★★★★ 5/5

Google

This is my second review for this company but credit where credit is due they are fantastic to work with. If you need managing agents I would highly recommend them. Angela Nicholson has recently taken over as my property coordinator and I've found her to be excellent, super friendly, full of helpful advice, certainly knows her job and extremely quick to get back to me. She's really helped me through a bit of a stressful time. Really happy with the service. Well worth the fees charged which are highly competitive.

Heather · 25 August 2023

★★★★★ 5/5

Google

Martin & Co provide a very local, professional , excellent service. Hannah was exceptional in making sure the sale went through at the right price and was always very supportive and helpful. I would recommend them to anyone looking to sell their house.

Caroline · 25 August 2022

★★★★★ 5/5

Google

Great Service,very polite,great Estate agents,goes above and beyond, helps in everyway possible

Lynda · 16 March 2026

★★★★★ 5/5

Trustpilot

Fantastic!!!

This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!

Christine · 31 October 2021

★★★★★ 5/5

Google

The service provided by Shehzad was amazing. I have inly been in the country for 3 years and he made buying my first house easy and straight forward, from mortgage, solicitors and forms he helped with it all. I am truly grateful.

Ateeq · 25 August 2022

★★★★★ 5/5

Google

Angela Nicolson is usually the person dealing with our let property and she is always efficient and helpful. The whole team are friendly and helpful. Thank you!

Lozza · 28 November 2023