Trusted Agent profile · Keighley
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
5/5
GoogleJust sold my house through martin and co and they delivered what they promised. Shaz was brilliant told me about their investor portfolio and he managed to sell the property to one of them. Efficient and effective very highly recommended.
Thank you for your five star review and for recognising the excellent service delivered to you from Shaz. We also appreciate your recommendation so thanks for this too. Gary and the Martin & Co team.
5/5
GoogleI wanted to recommend Shehzad in particular, who has made my first experience in buying a property, simple, fast and easy. He has demonstrated a great level of professionalism and customer service from the start to the end of the Process. He is truly a great asset to Martin and Co Estate agents. I would recommend Martin and Co Estate agents to anyone who wishes to buy a property. Thank you Shehzad.
Thank you Zohaib for recognising the professionalism and great service that Shezad has delivered for you, with the purchase of your first property. Best wishes in your new home. Gary
1/5
TrustpilotUnprofessional behaviour
Myself and my partner viewed a property of theirs. We were told we were the first to view, after confirming our interest and willingness to move forward they said they would pass our details along to the landlord. after WEEKS of trying to contact them we have recieved NOTHING except opened messages and hung up phone calls. Not only unprofessional but rude. Will not approach this company EVER again
1/5
TrustpilotDo not use!
I have never left a review before but I am hoping the seller of the property New Railway Cottages reads this and changes agents. I have tried to see this property a few times now, the first time was in July, I sent a request for a viewing and I didn't get a response for weeks. Finally got a viewing booked in August (so this took a month) and then they couldn't do the viewing on the day?! I decided not to go and see it as I was so annoyed of being messed around.
5/5
GoogleWe sold our house with Martin and Co, dealing mostly with Shehzad and Kat during the process. We cannot fault them, they have been amazing from start to finish, always available to speak to and answer questions and guide us through the process. With their help, the house sold for our asking price within a week of being on the market. They were really proactive in contacting our buyers and solicitors when needed and keeping us up to date with what was going on. We had a lot of issues with our solicitors but having such a great estate agent has kept us sane and we wouldn’t hesitate to recommend Martin and co to others!
Thank you Hope, that's a lovely review to read on your recent experience of selling your house through Martin & Co Keighley. It's so pleasing to hear that you found the service from Shehzad and Kat to have provided you with an amazing service & that we were able to achieve you an asking price offer within a week of listing your property for sale. Thank you also for your recommendation, it's really appreciated. Gary and the Martin & Co team.
5/5
GoogleJust wanted to say the help and customer service from Shazad was second to none. Even though I was not purchasing from Martin and Co, he helped me find a great mortgage broker and put me in contact with Sofia (Rhodes and walker) to do the conveyancing. If your from keighley and you need help to buy or sell your house go see the guys at Martin and co keighley.
Thanks Shezana for your great review about Shazad & thanks for your recommendation. We've received some excellent feedback from customers who have used our mortgage broker partner recently & our conveyancing partner also, so I'm really pleased, that you also have found them to be so helpful. Good luck with your property purchase. Gary
5/5
GoogleI recently was shown around a house with Jodie Fox. Brilliant, she was full of enthusiasm, so helpful and was so friendly. She obviously loved her job and was great at it. Great for a first time buyer and very informative. No question was too silly! We are so grateful to her for helping us with the first step and look forward to the next steps with this company. Another review to follow further down the line. Thank you.
Congratulations Sophie on finding your first property & thank you for your kind words with regard to the service that Jodie provided to you on your journey. Exciting times & we wish you all the best in your new home. Gary and the Martin & Co team.
4/5
GoogleSo far as I and my house mate have moved in. Any issues we have had have been addressed and dealt with. Good work and honestly looking forwards to dealing with the managers of this house
Thank you Ian for your great feedback. We’re pleased to hear that you and your housemate have settled in well and that any issues have been addressed quickly. The team always aims to provide a responsive service, and we look forward to continuing to support you during your time in the property. Gary and team.
5/5
GoogleI am very pleased with the professionalism shown by the whole team of Martin & Co for Bradford, Saltaire and Shipley. Special thanks to Carol who worked tirelessly with the Bradford Council and other service providers to transition my Short Stay accomodations to long term tenanted leases.
Thanks Theron, we really appreciate you taking the time to leave us a review of your recent experience as a new landlord with Martin & Co Saltaire. It's heartening to hear that you have been very pleased with the professionalism of the whole team here & thanks for recognising Carol's efforts in getting your properties tenanted. Gary and the Martin & Co team.
5/5
GoogleI recently rented my property through Martin & Co, Hannah made the whole process seamless from start to finish. She had a very friendly approach and was professional throughout, always replying promptly to my emails and telephone calls. She always listened to me and took my views into consideration. I would certainly recommend going to them.
Thank you Mehnaz for taking the time to leave us a review of your experience as a landlord & thanks also for recognising what a professional & friendly job that Hannah has done for you in successfully letting out your property. Thanks also for your recommendation, that means a great deal to the team & myself. Gary
5/5
GoogleI want to thank the staff at Martin and Co, Keighley for the help and assistance they have provided during the past difficult 6 months. As landlord of a property in the area, I found myself in an awkward position after my tenant became unexpectedly ill and had to spend a considerable amount of time in hospital. The staff acted on my behalf in precisely the way I had wished and instructed. Angela Nicholson, who helps manage my property, was on hand throughout to keep me abreast of the situation. Always just a phone call away. Our concern for the tenant's health was always paramount, and liaising with the next of kin in these difficult circumstances was sympathetically handled throughout. I never felt I was going to be put in the difficult position of having to deal with this tricky situation alone. When it became apparent that the tenant, unfortunately, would not be able to return to the property, I gave the go ahead for Martin and Co to remarket the property. I was delighted by the numbers of interested, prospective tenants. The communication, from staff at the office, through email text messages and phone calls was very uplifting. I was left in no doubt that interest in the property was strong. I am delighted to say that the property is now tenanted, in what turned out to be a very speedy process. A big thank you again to Martin and Co for all your efforts.
Thank you Ian, it’s great to hear that you found the experiences a landlord, with Martin & Co managing your property, to a positive one, albeit in difficult circumstances recently. It’s also great to hear that our efforts in finding you a new tenant, has also been a positive experience recently. Thank you for your review and your continued business. Gary and the Martin & Co team.
1/5
TrustpilotHorrível Letting Agency Specially Kingston branch.
I wouldn’t even give them 0 stars.” Complaints that they don’t care about tenants and only focus on money. Poor communication: People often say staff don’t reply to calls or emails for days or ignore follow-ups entirely. Maintenance ignored: Some tenants report issues like leaks or broken heating left unfixed for long periods. Horrible customer service once the tenancy started. Absolutely no idea what good customer service or proper property administration looks like.
1/5
TrustpilotAvoid Renting at all if disabled.
Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.And then Martin&co took hold of the management which is where it went totally horrible.The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5 And had 2 hip replacements we also had a problems with mice due to living near fields And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in Pls Avoid
5/5
TrustpilotWhat an amazing experience with Dayna at the Prestwich Branch
What an incredible experience we have had with Dayna from Martin and Co! From the beginning, Dayna went above and beyond to accommodate our schedule and show you the house. She even took time out of her busy life to show us around on a Saturday. Her friendly and approachable nature made us feel comfortable, and she patiently answered all of our questions. Throughout the entire process, Dayna stayed on top of things, regularly checking with solicitors to keep ys updated on the progress of the sale. Her dedication and support made a positive impact on our experience. Dayna's exceptional service and commitment to us make her an invaluable asset to Martin and Co. We feel fortunate to have met someone as amazing as her. Thank you, Dayna, for your outstanding support and patience throughout the entire process. You truly are one in a million.
1/5
TrustpilotDiabolical estate agent
Diabolical estate agent. The Fulham Rd, London branch should not be allowed to operate as a business and judging by the other reviews, class action should be in order. Reporting it to the property ombudsman, but really, the agency needs to be stripped of its license to operate - it's a license to rob essentially
1/5
TrustpilotUnable to clean rented property as…
Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!
Hello Julie, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleMyself and my partner have been renting through Martin & Co for just over a year now and have had a brilliant experience so far. Angela has been our personal contact and has always managed to resolve any issue or problems we may rarely have. Would highly recommend using Martin & Co in the future.
Thanks Becky, we really appreciate your kind words and it’s great to hear that you’ve had such a brilliant experience renting through us. Thanks also for highlighting the fantastic work that Angela does for our tenants and landlords alike. Gary
5/5
GoogleIt was over all great experience on my tenancy with Martin & co. They were quick to respond with any issues being raised and gave me all the support towards the end of tenancy. Ian and Angela and rest of the team were all helpful and supportive. Thank you for the great service team!
Thank you Rajees, we’re really pleased to hear that you had a great experience renting one of our properties and that you found our team to be so helpful and supportive. All the best Gary and team.
1/5
Trustpilotmultiple holding deposits
Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.
Hello Kelsey, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleAngela Nicholson is lovely person, when l asked her to contact the owner about a problem was efficient and l got a response quickly, nothing is to much for her and has lovely telephone manner, she is a credit to the company.
Thank you Ian for taking the time to share your positive experience. We're thrilled to hear that Angela was able to assist you promptly and with great care. We pride ourselves on our team's professionalism and dedication to service. Angela, indeed, is a valued member of our team. Gary and the Martin & Co team.
5/5
GoogleI had a fantastic experience working with this company and there agent Shaz. They made the process of selling a house smooth, transparent, and stress-free. Their team was professional, responsive, and truly cared about finding the best outcome for me. I’d highly recommend them to anyone looking to buy or sell a home!
Thanks Jalal, we're so pleased to hear that you have had a fantastic experience recently, selling your property through our team here at Martin & Co Keighley. Achieving a great outcome for our customers is always our 100% priority, whether you are selling, buying, letting or renting a property. Thank you also for recognising the fantastic service delivered from Shaz and our team and thanks also for your recommendation. Gary and team.
1/5
TrustpilotMartin & Co letting agents
Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.
Hello Stu, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotI don't even want to give this company one star
I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.
Hi Carys, we are sorry to read that you experienced issues with the service recieved from a Martin & Co office. Are you able to update your review to let us know which local office you used to enable us to investigate further?
1/5
TrustpilotUntrustworthy, impatient and arrogant
Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.
Dear Bryony, we are sorry to have received your latest review. To offer a fuller explanation and insight into the situation as you have described it, firstly the reason you must provide written notice at least 24 hours in advance to a tenant currently in occupation is because you are asking permission for them to allow a stranger to enter their home. On the morning of your appointment which was scheduled for 1pm, you confirmed that you would be running late and provided a new time of 1:30pm which we made arrangements to accomodate. When the rearranged time was not likely to be fulfilled we rang and have logged 5 calls to you. These were not answered but when we eventually managed to speak to you at 1:52pm we had run out of allocated time and as the rest of the day was full of viewings for other people, a further rearrangement on that day would have delayed the rest of the peoples' viewings and so was not possible. This was clearly explained to you and you confirmed that you were only down for the day and did not wish to view another day.We are sorry that you feel so annoyed by this, but we have the utmost respect for other people’s time and work very hard to ensure that disruptions to peoples tenancies are kept to a minimum. We believe that this should be respected and not treated flippantly expecting to be allowed access to someone’s home freely but also that other people booked in for the day have their own time commitments. It is our recommendation that if you are arranging viewings in the future for another city that you set off in plenty of time to allow for potential delays.If you have any questions please feel free to contact us at the office, Kind regards, Mike Shrubshall, Managing Director of Martin & Co Cardiff
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Martin and Co, Keighley won Platinum; Martin and Co, Camberley won Trusted Agent; Martin and Co, Stirling won Trusted Agent.
