Martin and Co reviews

★★★★★ 1/5

Trustpilot

Horrible Letting Agent

This letting agent in Coalville is absolutely horrible. Throughout my tenancy, they were always unresponsive, care less about the tenants, and even breached their own contract. They refused to return my deposit and showed zero professionalism. I strongly advise anyone to avoid renting through them.

Oluwaniyi · 5 February 2026

★★★★★ 1/5

Trustpilot

Worst company ever

If i could give zero stars i would, please please NEVER rent using this company. They do not care about you they only want your money. Got Mould? Has ur boiler exploded ? Or want a nice clean apartment when u move in? Yea nah they do not care im afraid, all this stuff happened to us, when we moved in the house was disgusting, the washer cupboard had like crusty carpet (and im no princess i can make do but bro it was so disgusting) like 10 year old hoovers covered in mould, trash bags with ripped out blinds in, all the bathroom cupboards had mould in and the legs on the bed were like snapped and the light in the bedroom wasn’t attached either it was such a safety hazard and now these guys have the nerve to ask us for money towards a cleaning service for the next people when i know theyre just going to keep the money and leave it. I left that apartment c l e a n too! Oh yea and when we moved in the water wasn’t even attached to the washing machine properly so we had an apartment flood which happened like 4 times while we were there, 2 was the washer just spitting so much water and 1 time the boiler exploded water everywhere to the point half the walls doors and frames all swelled up! and i swear it was the reason i got a lung infection cus there was so much mould and water in the air bro AND THEY STILL ASKED US FOR MONEY!!! I swear im not a dramatic person, i cleaned that apartment so much and im very understanding but it got to a point where it was just ridiculous and you’re paying all this money and nothing but the bare minimum ever got done! And i had to email so much to even get that! For real if you want your sanity, just go with literally anyone else!

Molly · 5 May 2026

★★★★★ 5/5

Google

Angela has been absolutely amazing throughout the entire experience always takes our calls and acts straight away to help us maintain the property. She always acts so promptly and makes sure to keep us in the loop with it all we can’t thank her enough Kind regards Lauren and Ryan

Lauren · 9 December 2024

★★★★★ 5/5

Google

Huge thanks to Shehzad who worked so hard on sale and potential purchase - a really good experience from start to finish.

Carolyn · 29 October 2025

★★★★★ 5/5

Google

Recently we had our first tenant check out after their 12 month tenancy ended, and although through no fault of Martin & Co the tenant didn’t leave our property as well as I expected. Thanks to Angela, the service we received in order to rectify and resolve this was both fair and efficient as well as being resolved in a timely manner ready for the new tenant. Thank you Angela Nicholson.

Georgina · 25 August 2023

★★★★★ 5/5

Google

I've just recently purchased a property with Martin & Co, Keighley. The service provided was really professional and the whole team was very friendly. Shehzad was super helpful and I can't thank him enough for providing a really positive journey for me. Thank you for everything!

Jennifer · 3 December 2024

★★★★★ 5/5

Google

customer service as good as it gets, not only have they delivered, but delivered with a great service and a smile. Communication was strong and I received constant updates. Working with Shehzad and his team was an absolute pleasure, they made me feel like a valued customer and not a number on a spreadsheet.

Laurie · 25 July 2024

★★★★★ 1/5

Trustpilot

Rubbish

Well, I know that the staff are leaving the company, but an Estate Agents job is to keep their clients informed of all aspects of their sale and to liaise with the solicitors. There was no communication for 4 weeks and having found out that the perspective buyer had pulled out of the sale after 2 weeks. To say the least I was very disappointed. Moving forward I would not use this company or recommend it. As I am not a vindictive person, I will not be mentioning any staff names that I had dealt with.

Ian · 29 October 2024

★★★★★ 5/5

Google

We found a rental property through Martin & Co (via Rightmove) and had a great experience with them. Hannah made the process really straight forward, she communicated really well and was always available to answer questions. We are very happy with the home we have found. Would recommend to anyone!

Meg · 25 September 2024

★★★★★ 5/5

Google

I cannot thank Hannah Jackson enough for the advice and support she has given my mum and myself regarding the sale of mum's property in Keighley. To go that extra mile, even in these crazy times is amazing, thank you! The sale has now been completed and all of the agents we have spoken to have been extremely helpful, friendly, knowledgeable and supportive. We would thoroughly reccomend Martin and Co should you be looking for an estate agent in Keighley!

Pete · 25 August 2022

★★★★★ 5/5

Google

We had a great experience with Martin & Co, we were lucky to have Shehzad and Kat help us with the purchase of our first house. Shehzad was there every time we needed him (which was a most days) and Kat was always helpful over the phone. It was a nice touch that we got a lovely gift box full of house essentials, which was really handy for the first day we moved in. Thank you for all you’ve done guys!

Casey · 25 August 2022

★★★★★ 5/5

Google

Sold my house through Martin and Co and found them to provide an excellent friendly service at all times. If I had any problems or questions they were always very quick to respond. Special thanks to Hannah who was always very friendly and approachable who was probably one of the reasons I decided to go with Martin and Co as she was always very positive and reassuring during my sale. Also special thanks to Kat who was able to chase up any enquiries with buyers solicitors and update me promptly putting me at ease. I would recommend Martin and Co to others. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Wendy · 25 August 2022

★★★★★ 5/5

Google

Sold my house through Martin and Co. Shehzad made the process so simple. Would use them again. Fantastic service!

Faisal · 2 October 2025

★★★★★ 1/5

Trustpilot

Worst tenancy ever

The agency does not provide any support or help throughout the tenancy period. I have been charged with nonsense expenses such as a part of my initial deposit been taken for unnecessary cleaning although the apartment was left in a far better condition than at the beginning of the tenancy. Also the agency did not provide any help in moving out and I had to contact all the utilities suppliers on my own.Bureaucracy is a nightmare and prices unfair. Sleeping under a bridge is a far better option

Marco · 4 August 2022

★★★★★ 5/5

Google

Can not recommend Martin and co enough. Especially Shaz, who helped us find the right buyer for our property. Sold the property 3 times and we have finally exchanged and can not wait to complete on Monday. Thanks Shaz and Martin and Co.

Jimmy · 16 December 2024

★★★★★ 1/5

Trustpilot

The worst estate agent going

The worst estate agent going - Martin and Co Folkestone / Dover. Please avoid this estate agents - they allowed me and my partner to live in housing disrepair for 2+ years we had someone come round once to de mould using de mould spray and fit a vent in the bathroom which caused the mould to get incredibly worse, Matt done a property assessment with NO notice and made out we was the problem with a comment ‘ do you even turn on the vent ‘ I explained it had got worse since that being fitted ( we later found out this was fitted incorrectly ) so we was treated poorly over a mistake from there contractor. We had cried out for help on multiple occasions and had been ignored. Every time someone visited they said how bad the mould was and to avoid sleeping in the bedroom being a small house we ended up having use of half the house. We got desperate and thought to withhold rent ( this was done once over the 3 years we stayed ) still nothing done and we sent up a rent arrears payment plan. After living in a property not suitable for even a animal, me being allergic to mould and them not caring, we informed of our pregnancy and begged for this to be sorted prior to baby arriving low and behold a no fault eviction given. ( no support given during this time from them ) We have had to push the final payment of arrears back by 4 weeks to help with a deposit on a new home Katie was incredibly rude and seems to care more about £125 then a family about to become homeless. Trying to speak to anyone there is incredibly hard, they fail to take care of the tenants, the only way to get somebody to contact you is when you don’t pay something ( suddenly the replies become very quick with this and extremely rude ) Please do your research and avoid them where possible ( especially if you have children and if house has a history of mould / disrepair ) The last 2 and a bit years since these issues started we have lived in hell, my mental health being at its lowest, we have been actively trying to get out for ages but have struggled finding another property, we asked Martin and Co for help on this as overall as tenants we have been good except missing one months payment over a course of 37 months. Begging for help doesn’t make us bad tenants, the property disrepair is not on us we have paid out of our own pockets multiple times to sort things. Martin and Co treated us like animals and expected us to clearly live like one to.

Emily · 3 October 2024

★★★★★ 5/5

Trustpilot

Martin & Co Winchester branch Steve Thomas

I just want to say a huge thank you to Steve Thomas for his time and effort to help me today. I telephoned Martin and Co this morning looking for accommodation for my daughter and Steve could not be more helpful I went back to Martin and Co as my daughter had rented from them when doing her degree a few years ago and I must say they are so professional and friendly it was an absolute pleasure to talk to them today shout out to Carl too who called me straight back when their was a few questions I needed to ask. Overall great estate agents top service and if your looking for help and advice go to Marin and Co many thanks for your help Steve and Carl.

Irene · 16 July 2022

★★★★★ 5/5

Trustpilot

In Hitching Mr Chris is the most…

In Hitching Mr Chris is the most talented professional very good estate agent ever see.

Maximum · 16 July 2026

★★★★★ 1/5

Trustpilot

Avoid them at all costs!

If I could give 0 stars I would - I implore everyone to avoid martin&co like the plague if you can because they are the worst estate agents I’ve ever come across. They act nice at first and then as soon as they’ve got your money and signature, they don’t care. Lynn and Sean were the rudest most inconsiderate people, both of them have huge attitude problems, and talk to you like you’re dirt on your shoe. They trick you into thinking the property you’re signing onto is all fine and good to go, and then the second you move in it falls apart because it’s all cheaply done and they cut corners for everything (as confirmed by their own handyman!). The first day I moved in the power wouldn’t work and I got told it wasn’t an emergency even though all the food in my fridge and freezer was ruined. They also never respond to emails, I had to constantly chase for months and months to get even the tiniest jobs done, and the big jobs like fixing a mould issue took over a year for them to actually get someone on it and still it was never properly fixed. No matter how calm and reasonable you are to them, they are rude and aggressive in return and then when they’ve ended the call in a huff, when you have to speak to them again they actually try to gaslight you into thinking you were also contributing with the same temper as they were (luckily I always have witnesses for my phone calls and so I knew that wasn’t true!). Lynn and Sean are clearly two very narcissistic people. They also steal your deposit for no good reason - I wish I had read the reviews before signing with them as there are tonnes of people saying the say things, so it’s obviously an ongoing scheme they pull with all their tenants, they will rob you blind. They regularly inspect the property and say everything is fine and looks good, and then turn around at the end and try to take your whole deposit because they know they can get away with it. So in summary: beware and stear clear! And if you have no choice, then at least make sure to document everything, record conversations, and take pictures of everything, so you can at least beat them at their own game.

Lydia · 7 July 2022

★★★★★ 1/5

Trustpilot

Moved into this property with my…

Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning.There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Luan · 30 June 2022

★★★★★ 5/5

Trustpilot

Recommending will

Will was absolutely amazing helping me find a property. He was honest and genuine, moving can be stressful and worrying but I was reassured the whole time. The moving process was quick, and I am now currently in my new home. If I had any problems or questions I would call will and would always awnser and be around. Thank you Martin& Co I highly recommend this estate agent company if you are looking to move. Fast easy process. Thanks will. :)

Grace · 21 June 2022

★★★★★ 1/5

Trustpilot

Wish I could give 0 stars

Wish I could give 0 stars. They tried to move me into an unsafe building which had homeless people urinating and feces in the corridor and stairs. Vulgar graffiti on the walls. And disguised it as a luxury apartment. When I enquired about the safety of the building they just said "You're not getting your money back". They don't care about you they just want to make fast money using the fear of loss method.

Richard · 16 April 2026

★★★★★ 5/5

Google

My property manager Angela Nicholson is ace! Always a pleasure to deal with!

Tom · 8 November 2025

★★★★★ 5/5

Google

I renting a house from Martin & Co. I would like high recommended this company. Easy contact, they always respond on my questions, resolve problems quickly. My property coordinator Angela Nicholson is a women with good mannier and talks with her are always with pleasure. She have a good contact with peoples. Right person in right place.

Zuza · 26 February 2024