Trusted Agent profile · Islington

Neilson & Bauer Islington reviews

4.9

★★★★★ Excellent

216 reviews across 1 platform

108-109 Upper Street, London, N1 1QN, Islington, N1 1QN

Neilson & Bauer's office in Islington, at 108-109 Upper Street, is rated 4.9 out of 5 across 216 reviews on 1 platform, including 216 Google reviews rated 4.9.

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4.9 / 5

216

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Islington office, from every platform, shown as written. First names only.

5/5

Google

We were very impressed with the team at Neilson & Bauer. In what was a long and often complicated sale, they knew when to listen and when to advise. They even knew which jokes to laugh at. Annabel was our main person and she was fantastic. But so was the whole team: James, Adam, Graham and Matian. If you're looking to sell in Islington, look no further.

Peter · 24 September 2024

Agent replied · 24 October 2024

Hi Peter, it was a pleasure dealing with you and Tom. You made the sale an enjoyable and humorous experience. We are very grateful that you gave us the opportunity to sell your magnificent house on Duncan Terrace. We know the new home owners will love living there as much as you and your family did.

5/5

Google

I contacted Neilson & Bauer initially as I was very nervous about using a "Chain" Estate Agent. I was looking for a independent outfit that I hoped would be able to bring local knowledge, expertise and that personal touch so often lacking... From my very first conversation with Graham I was put completely at ease and knew I was in safe, professional... and above all caring hands. Communications were excellent from the outset and N&B generated a great deal of interest in my property. I only ever spoke to 2 people about my sale... Graham and Annabel... both kept themselves... and me... totally up to speed with the progress of the transaction. Annabel in particular was excellent at driving the process forward... sometimes against what seemed like impossible odds.. they cared... it mattered to them... and their hard work, dedication and professionalism... with a human touch ... shone through. Now that my transaction is complete ( thanks guys ! )... and I am able to reflect on the whole process... I'm so glad that I made that initial call to Neilson & Bauer. I can wholeheartedly recommend them to anyone looking for a group of people prepared to go that extra mile... with a smile.... for you.... as they did for me...

Chris · 28 January 2024

Agent replied · 24 October 2024

Dear Chris Thank you for glowing review! It was pleasure to sell your property on Dagmar Terrace and I will never forget discussing how we could work together in St Mary's Church Gardens whilst Kiki was running around. I have to also take my hat off to Annabel who did a tremendous job on getting the sale over the line. Thank you again for giving us the opportunity and it was a pleasure to meet you. If you are ever in the area, please do pop in for a coffee. Best wishes to you and the family.

5/5

Google

The support I have received from Don and the team at Neilson and Bauer has been highly professional and trustworthy. They advertised and have managed my flat very well. It was quite a daunting experience to rent the flat and move house in a short timeframe, but I always felt in very good hands. This has significantly reduced the stress of renting my home for the first time. Don is brilliant at his job and has given sound advice in many areas, which has exceeded my expectations. I highly recommend him and the team.

Emily · 29 December 2023

Agent replied · 24 October 2024

Dear Emily, Thank you for your kind words. it can't have been easy for you moving out to the countryside. Rest assured, you and your property are in safe hands with everyone at Neilson & Bauer.

5/5

Google

We can't thank Neilson & Bauer enough for their help with our recent flat sale. Graham was fantastic from the start, understanding our unique property and setting in motion a marketing strategy that showcased our home wonderfully. Matian was able to find the perfect buyer relatively quickly and offered great advice during the entire process. We were overseas during most of the sale, but felt that the team at Neilson & Bauer kept us up to date on all developments, and ultimately delivered what felt like a very straight forward sale. We know how difficult and stressful it can be to sell a property in London and believe that Neilson & Bauer offer a highly professional and friendly service. We really enjoyed working with them and recommend them highly!

Jacqueline · 29 December 2023

Agent replied · 24 October 2024

Many Thanks for the kind words Jacqueline! It's been a pleasure selling your home in Islington. Please feel free to pop by in our office anytime when you are back in London.

5/5

Google

I've been a client of Neilson & Bauer for many years and am extremely happy with the service they provide me as the letting agent for my flat. Their communication is exceptional. They are proactive and provide great value for money. I feel that they have my best interest and that of my investment at heart whilst also picking really excellent tenants. I have no hesitation in recommending them!

Claire · 11 February 2026

Agent replied · 16 April 2026

Dear Claire, Thank you so much for your kind words and for being such a valued long-standing client. We’re really pleased to hear that you’re happy with our communication and the service we provide. It means a lot to know you feel confident that your investment is well looked after and that we’ve found great tenants for your flat. Thanks again for the recommendation, we truly appreciate it and look forward to continuing to work with you.

5/5

Google

Tash and the rest of the team were absolutely fantastic. Proactive and sensible throughout the whole process of buying a property, and always helped with any queries very quickly. We felt that they were working really hard to ensure that all parties in the transaction were supported, and we always knew that we could trust their advice.

Philip · 11 May 2026

Agent replied · 11 October 2026

Thank you for your kinds words. We wish you the best of luck in your new home!

5/5

Google

Neilson & Bauer were fantastic, I'd thoroughly recommend them. They had viewings of my flat lined up really quickly and we were under offer at asking price in under a week. James, Cheryl and Annabel worked brilliantly as a team, were excellent at keeping me informed and keeping tabs on the sale. They were also efficient and very supportive. They had great knowledge of ways to work through any problems that crop up along the way too. I have had lots of 'difficult' experiences with other estate agents in the past - in contrast, I can genuinely say that I felt extremely well looked after by James and his team. The advice I was given was always in my best interests and protected me from potential pitfalls. I wouldn't go anywhere else in Islington if you have a flat to sell!

Daniel · 29 November 2023

Agent replied · 24 October 2024

Dan it was our pleasure. I'm going to miss you, but pleased you have sold to a nice family and timing suited everyone perfectly. Keep up the fabulous work you do and thank you again.

5/5

Google

I have recently exchanged on a house and Graham was the agent. He is a rockstar. Just one story will stand for the many ways in which he went light years beyond what your average agent would do: as part of the sale it became necessary to find some evidence that the recently-deceased vendor had repaid a private loan. This was a bit like trying to find the right grain of sand on a long beach. The lawyers drew a blank even after days of searching records and all the usual lawyerly stuff; but Sherlock Graham went to the house and found a critical paper within a few hours. More generally the process involved many stressful moments when the lawyers got themselves into a tangle but Graham was consistently hard-working, always sought to find mutually-beneficial solutions and - no matter how fraught things got - remained unflaggingly courteous. Oh and also he was utterly charming with my young kids. I cannot recommend this chap and his business highly enough.

Adrian · 25 October 2023

Agent replied · 24 October 2024

Hi Adrian, thank you for the rock star review! What an interesting sale / purchase that was; a learning curve for all! Wishing you and your family all the very best in your new home. Needless to say, if we can ever help with any property related matter, then please do not hesitate to get in touch.

5/5

Google

I was appointed as an Executor of my Uncle's Estate and enlisted Graham to sell my Uncle's house in Islington. My co-executor and I did not want a large realtor. We hoped to find a local agent that knew the market and would actually care about the sale. We were beyond lucky. I cannot speak more highly about Graham's willingness and ability to go the extra mile in attracting buyers, and getting the sale over the line. It was quite the process - every rock we turned over had something unpleasant underneath. However, Graham persevered, often being the sole reason the sale process continued as, at times, even our lawyers had given up or could not see a way forward. Graham and his team were excellent and exemplary. I cannot recall ever feeling better served by a professional services provider. Simply outstanding.

Julian · 25 October 2023

Agent replied · 24 October 2024

Hi Julian, thank you for the glowing review and for trusting Neilson & Bauer with the sale Uncle's home in Islington. The sale was a roller-coaster and a big learning curve, which amazes after almost 20 years of experience. It was a joy to meet you and David and next time you are in London, let's go for that long awaited beer, I think we both deserve it! Best wishes to you and the family and if you ever need any impartial advice, you know where I am.

5/5

Google

I had a great experience selling my property through Graham at Neilson & Bauer. Graham and the team were really well informed on the local Islington market, with years of experience. They happily took the time to talk through all of my questions, found a buyer quickly, and managed to keep the sale on track through the turbulence of Q4 2022! I would happily recommend Neilson & Bauer and would use them again myself - they made the whole process go as smoothly as possible.

Megan · 25 October 2023

Agent replied · 24 October 2024

And we had a great experience in meeting and dealing with you Megan! Thank you for the opportunity to market your beautiful home. Wishing you all the very best.

5/5

Google

The team at Neilson & Bauer are truly great to work with and all around lovely people. I had the pleasure of working with James when I was looking to buy a property in Islington and James was so kind and patient throughout the process, particularly as I was a first time buyer. While I found another property with another agent, I immediately thought of Neilson & Bauer when I decided to either sell or let the property. Graham and Don were, and continue to be a dream to work with. Thorough, responsive, patient, kind, helpful and professional. I now use their letting service and it’s made the process so much easier. I cannot recommend them enough to anyone looking to buy, sell or rent a property. They really do offer a fantastic and enjoyable service and you’ll be in great hands!

Aku · 25 October 2023

Agent replied · 24 October 2024

Dear Aku, you are so kind and thank you for your good review. We've taken you under our wings and we will always look after your best interests.

5/5

Google

Highly professional and smooth letting experience. Don was very helpful and responsive.

Ivan · 2 April 2026

Agent replied · 11 October 2026

Dear Ivan, we are happy to hear you received great service from Don. We do aim to go above and beyond for our Clients.

5/5

Google

Smoothest rental experience we've ever had in London, thanks Don & Neilson & Bauer.

E · 16 March 2026

Agent replied · 16 April 2026

Dear Emily, We’re committed to making the lettings process simple, professional, and stress-free from start to finish. We truly appreciate your kind words about Don and the team and look forward to helping you again in the future.

5/5

Google

We just rented our flat through Neilson Bauer. They are definitely a premium agent and their knowledge and no-nonsense approach was so refreshing. They had over 20 viewings set up quickly and we ended with 4 offers and a choice of tenants. We chose a lovely couple on the strength of their offer letter. Thank you team, but big shout to James and Don 👍😃

Richard · 16 February 2026

Agent replied · 16 April 2026

Thank you Richard for your review. I'm pleased the way we market, and work for our clients bring the best results and our personal service was tailored to you. You will also now see how we continue to look after you during the tenancy. We are very hands on. Best wishes James

5/5

Google

Neilson & Bauer did a fantastic job selling our Islington property. They are lovely team to work with, a really personable bunch of people and they worked very hard to find us the right buyer. We are eternally grateful to them!

Nathan · 11 August 2026

Agent replied · 11 October 2026

Thank you for your kind review, Nathan. It’s been a pleasure helping with the sale of your home. At Neilson & Bauer, we pride ourselves on delivering a personal, professional service, so your feedback means a great deal to us. All the best, Matian Neilson & Bauer Estate Agents

5/5

Google

Had a great experience selling my London apartment with Graham and team. I live in the US and they made the process exceptionally easy, handling everything from start to finish. Not only did the market the place well and found a great buyer, they also got things fixed in my absence, keeping me updated along the way. Truly professional, friendly and trustworthy, the team went above and beyond to ensure a seamless and stress-free process.

Richard · 29 November 2023

Agent replied · 24 October 2024

Hi Richard, delighted to hear you had such a good experience with the team at Neilson & Bauer. Thank you for giving us the chance to market your magnificent home in Barnsbury.

5/5

Google

James and Don, and the Neilson/ Bauer team, could not have done more to help me with the rental of my apartment. In my absence, James went above and beyond in helping prep and secure all the details and making sure the move-in was as smooth as possible. And having worked with them before, I can only praise their efforts, professionalism and skill set. Thank you kindly!

WS · 27 April 2024

Agent replied · 24 October 2024

Dear Winni, thank you for your kind words. It was all hands to the pump, but we got there. You've lovely tenants also. It was a quick turnaround also, from offer accepted to moving in within 48 hours. best wishes

5/5

Google

Neilson & Bauer were fantastic from the start and I had every confidence I could entrust my property to Graham and his team. Annabel expertly drove forward the sale, handling every nuanced negotiation with aplomb. She deserves a medal! I cannot fault my experience with Neilson & Bauer and definitely plan to work with them again in the not-too-distant future. I highly recommend working with them, your property will be in excellent hands.

Erin · 29 November 2023

Agent replied · 24 October 2024

Hi Erin, thank you for the review, indeed Annabel does deserve a medal and we are very proud to have her working at Neilson & Bauer. It was a pleasure working with you and to meet you two gorgeous little dogs. :-) Wishing you all the very best and if we ever can help down the line, then we would love to do so.

5/5

Google

We were really impressed by the whole team at N&B, who were responsive, reliable, proactive and a pleasure to deal with. It made such a difference to what can often be a stressful process. Thank you!

Georgina · 11 August 2026

Agent replied · 11 October 2026

Thank you for your review George and Georgina. It was a pleasure to help sell your stunning home and Islington's Number One Independent prides ourself on making the moving process and unstressful as possible!

5/5

Google

We had such a great experience with Don from Neilson & Bauer. We easily scheduled a viewing and were kindly met by Ileana (who has also been a pleasure). It was a seamless process after the viewing to putting in an offer and I’m happily having this accepted. Don was there to answer any and all questions as required and was (and remains) extremely responsive to any queries. I highly recommend them!

Isabella · 29 November 2023

Agent replied · 24 October 2024

Dear Isabella, Thank you for your kind words. We hope you are happy in your lovely new home!

5/5

Google

I have nothing but praise for Neilson & Bauer. James Neilson handled the sale of my partner’s flat and I had no hesitation in asking him to sell my house. His knowledge and experience of the business and the excellence of his staff means I have no hesitation in giving this company the highest recommendation.

Hilary · 10 October 2026

5/5

Google

Helen Law worked as the estate agent on a purchase for me and was extremely helpful throughout. It was a much better experience than previous agents and I can’t recommend her enough.

Lily · 11 August 2026

Agent replied · 11 October 2026

Thank you for your review Lily and thrilled we were able to help you buy your first property. We are proud to to be Islington's Number One Independent Estate Agent!

5/5

Google

Annabel and team were absolutely fantastic throughout the sell of my property. Utterly professional, supportive and understanding of my timelines, pushing the process along relentlessly. It was a real pleasure working with them and I would recommend the without any reservations. I would put 6 stars if possible!

Cecile · 2 December 2024

Agent replied · 9 December 2024

Dear Cecile, thank for the wonderful review. It was a joy to meet you and sell your property by Highbury Fields. We wish you all the very best and if we ever can be of service, please do not hesitate to contact us.

5/5

Google

James, Don and the team have let my property to quality tenants for a number of years with excellent management service. I have now just sold through Neilson Bauer who achieved above market price and Matian (Negotiator) communicated well throughout the process. Five Stars is the least I am able to give. Thank you so much team.

Matthew · 26 June 2024

Agent replied · 24 October 2024

Thank you kindly Matt. I've lucky to have a fabulous and highly talented team. Don is one of the finest lettings managers I've worked with. Matian is first rate. 5 weeks from offer agreed to exchange is not bad either. Thank you for your kind words.

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