Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotKFH management of rental property DO NOT RECOMMEND
KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!
Julia · 2 December 2025
★★★★★ 5/5
TrustpilotShyanne and Dimitri were so helpful throughout
Shyanne and Dimitri were so patient and kind in helping us find the 1 bed of our choice in Wimbledon. We were doing the property search from Edinburgh and relied on their expertise with helping us around. So really appreciate the assistance.
Abhishek · 23 August 2025
★★★★★ 5/5
TrustpilotWould use KFH Catford again
I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!
Verity · 16 February 2024
★★★★★ 5/5
GoogleFive stars here for Stephen - he was an amazing agent and put us in the flat of our dreams!
Carrie · 11 July 2026
Agent replied · 11 October 2026
Hi Carrie, thank you for sharing your wonderful experience with us, particularly regarding Stephen. We are thrilled to know he provided you with exceptional service and helped you secure your dream flat. Our knowledgeable team is always here to support you, and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotI highly recommend this property and…
I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.
Rosie · 20 September 2024
★★★★★ 5/5
GoogleThanks to Nathan and John from KFH Clerkenwell for helping us all the way through with our recent flat purchase.
THOMAS · 11 March 2026
★★★★★ 5/5
TrustpilotPost-Acquisition Review
Post-Acquisition ReviewI must say, the team has been outstanding throughout the process! Special thanks to Gurdeep Gohler, who managed everything from day one. He was incredibly proactive, coordinating seamlessly with all stakeholders whenever needed. Thanks to Max Turner as well for his support!I highly recommend the Clapham team for anyone looking to handle their property sale or purchase.Purchase completed in just 3 months!
Mr · 28 November 2024
★★★★★ 1/5
TrustpilotTotally appalling and useless company
Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost
Sal · 30 January 2024
★★★★★ 2/5
TrustpilotPoor property management
We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.
Susannah · 22 November 2025
★★★★★ 5/5
TrustpilotHas the best experience buying my first…
Has the best experience buying my first property with Sawan as my mortgage advisor. He made sure I fully understood each step of the process and worked hard to get the best mortgage for me. He was always available when I needed anything and would answer all my questions with a full explanation. Could not have gone to a better mortgage advisor! Thank you Sawan!
Chloe · 26 October 2024
★★★★★ 5/5
TrustpilotProfessional and personable approach…
Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.
Mirek · 26 January 2024
★★★★★ 5/5
TrustpilotProfessional property management service
I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.
Anne-Marie · 14 April 2026
Agent replied · 12 October 2026
Thank you for your kind words, Anne-Marie. We are delighted to hear that you find our service professional and timely. Our knowledgeable team is dedicated to providing quality support and achieving truly successful outcomes for our clients. If you need anything further, please feel free to reach out to us.
★★★★★ 5/5
GoogleSo far the process of getting our flat for next year has been positive. KFH are very professional and make the steps clear on how to start our tenancy clear on their portal page, which keeps up updated. In particular, our negotiator Nicole has been very good in keeping us updated through phone as well as email. She did our viewing and also supported us through our offer and tenancy process.
Sahjin · 14 July 2024
★★★★★ 5/5
GoogleThank you Rian - always on it for us and helpful and knowledgeable. Well done!
Helena · 11 April 2026
★★★★★ 1/5
TrustpilotKFH are not a good lettings agent
KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.
Richard · 7 September 2026
★★★★★ 5/5
TrustpilotWe want to thank KFH Wimbledon branch
We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon
Sherene · 28 July 2024
★★★★★ 5/5
TrustpilotDrawn out process, but Martin's tenacity and perseverance paid off!
We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!
Elliot · 16 January 2024
★★★★★ 5/5
GoogleI bought and sold my property through KFH and I cannot recommend them more highly. The team at the Islington branch led by James are amazing! Pervin Ozbay could not have been more helpful - responding to every query in a very timely manner, liaising with the solicitors and generally lowering any stress and being a true advocate. Pervin was consistently reliable, professional, communicative and supportive. I got quotes from three estate agents for the sale of my flat and I am so glad I went with KFH for a top quality, personal service as well as value for money.
Joanna · 16 January 2024
★★★★★ 4/5
TrustpilotDemi Maria is amazing
Demi Maria is amazing. She is very sweet and extremely helpful. She follows up and makes sure to be swift. During this stressful time, she communicated effectively which kept us optimistic. She even helped us past working hours. Really would recommend using her
Customer · 26 July 2025
★★★★★ 5/5
TrustpilotThanks Euan and team!
Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!
Christopher · 10 January 2024
★★★★★ 5/5
TrustpilotKFH Islington - highly recommended
I bought and sold my property through KFH and I cannot recommend them more highly. The team at the Islington branch led by James are amazing! Pervin Ozbay could not have been more helpful - responding to every query in a very timely manner, liaising with the solicitors and generally lowering any stress and being a true advocate. Pervin was consistently reliable, professional, communicative and supportive. I got quotes from three estate agents for the sale of my flat and I am so glad I went with KFH for a top quality, personal service as well as value for money.
Ms · 9 January 2024
★★★★★ 5/5
TrustpilotAntonino was very helpful!
Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!
Blerta · 18 February 2026
★★★★★ 5/5
TrustpilotI would like to provide feedback…
I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!
Kanta · 12 November 2025
★★★★★ 1/5
TrustpilotKFH have left hundreds of residents…
KFH have left hundreds of residents without hot water and heating in one of the buildings they “manage” for weeks in the middle of winter. There has been no urgency in resolving the issue - KFH have required constant chasing and communicated with residents terribly. And they have told lie after lie - one day it’s one issue, that’s not fixed, than it’s another, that’ll be “fixed” tomorrow, now it’s a new issue, repeat, repeat, repeat. Also no apology, or even acknowledgement from anyone senior in the organisation. They haven’t even met with the residents, hundreds of which have been washing in cold water for weeks. They have shown no compassion or care - they haven’t accessed if anyone in the building is vulnerable in any way, and they have ignored the needs of people with incredibly young babies and children. A cruel, callous organisation.
Helen · 7 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
