Kinleigh Folkard & Hayward Islington Sales reviews

★★★★★ 5/5

Trustpilot

Linda Duffy at KFH handled the sale of…

Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion. What stood out most was how proactively she managed the middle of the process. She chased the buyer's side for updates without being asked, spotted when enquiries had gone astray at our solicitor's office and produced the evidence that helped us untangle it, and was consistently quick to come back to us. We were selling while preparing to relocate abroad, and Linda made a genuinely stressful few months a lot more manageable. Would recommend her without hesitation.

Jason · 27 August 2026

★★★★★ 5/5

Trustpilot

Amazing experience

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Andreia · 28 August 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 5/5

Trustpilot

We cannot thank Ivan Marla at E Dulwich…

We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)

Rahul · 27 April 2026

★★★★★ 1/5

Trustpilot

Letted a flat through KFH west london

Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.

A · 12 April 2026

★★★★★ 5/5

Google

The team at KFH Islington handled the sale of my property with an impressive mixture of sensitivity at all times and command when needed. The sales manager James had kindly advised me on this property for a number of years with genuine and objective advice. Pervin, working with James, navigated the sale mechanics, lethargic solicitors and thorny management companies brilliantly. They have been an absolute pleasure to work with and represent a rare breed of estate agents who have much more than just aggressive marketing in their toolbox. James is a real artist in dealmaking and we need more agents like you!

Max · 16 March 2026

★★★★★ 5/5

Google

Denis was brilliant throughout the whole process. From the moment we met him at the first viewing, he was approachable, professional, and genuinely easy to deal with. He always picked up the phone, replied to emails quickly, and never left us wondering what was happening. What really stood out was how consistently he checked in with updates and made sure we had everything we needed. Even outside typical working hours, he was on it. Thanks to his organisation and communication, everything moved fast. A really smooth experience from someone who clearly cares about doing his job well.

Walter · 16 March 2026

★★★★★ 5/5

Google

I recently signed a tenancy with KFH and from start to finish, Denis was exceptional. From the very first viewing he was warm, friendly, and genuinely helpful, taking the time to show us around and answer every question. Directly after the viewing he responded to my queries. Overall, I appreciated how responsive he was, mornings, evenings, and even weekends, he always got back to us quickly and never left us waiting or unsure of what was happening. He was incredibly easy to contact by both phone and email, and he consistently kept us in the loop. Denis called with updates before we even had to ask, checked in to see if we needed help with anything, and made sure every step was clear and stress‑free. Thanks to his efficiency and organisation, everything was sorted in less than a week, which is amazing. His professionalism, communication, and genuine care made the whole process smooth and enjoyable. Thanks so much Denis! :)

Nicole · 16 March 2026

★★★★★ 5/5

Trustpilot

Nick Di Palma is a huge asset to KFH

Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.

Trish · 22 May 2026

★★★★★ 1/5

Trustpilot

A “Fully Managed” Service That Left Me Managing Everything

A textbook example of how a “fully managed” service can become anything but. My property was originally managed by a small independent agency that was responsive, communicative and gave me confidence that my property was being looked after. After the agency was acquired by KFH, the quality of service changed dramatically. There was almost no communication about the takeover, no proper introduction, explanation of what would change or reassurance about continuity. Almost immediately, my rental payments became problematic. Rather than acknowledging how serious this was, I was asked to “bear with them” while KFH resolved its internal issues. Unfortunately, this was only the beginning. Throughout the tenancy, I experienced repeated basic management failures. KFH exceeded agreed spending limits without obtaining my authority. When challenged, they said they believed they had acted in my “best interests.” But a managing agent should not decide that agreed financial limits no longer apply. On another occasion, I was encouraged to replace furniture because KFH told me the tenants intended to renew. Shortly afterwards, the tenants served notice and left. KFH responded that they could not control what tenants told them. That missed the point: I incurred the expense because I relied on advice from my managing agent. Communication between KFH departments also appeared poor. One team handled notices while another discussed renewals, and information was inconsistent. I frequently found myself joining the dots between departments that should have been communicating internally. The clearest example came at the end of the tenancy. I specifically opted out of KFH’s utility-switching service. KFH confirmed in writing that all related actions had been cancelled and that transferring the utilities would be my responsibility. Despite this, the utilities were transferred anyway. KFH later admitted that its utility partner had ignored the cancellation instruction. Yet instead of resolving the problem, KFH told me the transfer could not be reversed and that I would have to deal with the consequences myself. They confirmed the service was cancelled, carried it out anyway, admitted the error was caused by their contractor, and still left me to resolve it. By the end of the tenancy, I had lost confidence in the service. I personally prepared detailed responses supporting proposed deposit deductions with inventories, invoices and written explanations. Despite paying for fully managed property management, I was doing much of the work myself. The adjudication raised further concerns. Evidence requested during the process was apparently not supplied, and some claims failed because supporting evidence I would expect a professional managing agent to obtain or submit was missing. Regardless of whether every claim would have succeeded, a landlord paying management fees should not have to wonder whether their case was presented properly. The formal complaints process was equally disappointing. Each failure received a separate explanation or justification, but nobody appeared willing to acknowledge the overall pattern. Even where KFH accepted mistakes, the practical consequences remained my responsibility. After speaking to several other landlords in the same building, I learned that many had experienced similar problems following KFH’s takeover. I can speak only about my own experience, but those conversations suggested it may not have been isolated. A fully managed service is not cheap. Landlords pay for professionalism, competence, communication and protection of their interests. Instead, I repeatedly found myself chasing updates, correcting mistakes, dealing with suppliers, preparing evidence and managing matters I had specifically paid KFH to handle. The greatest irony is that KFH’s management service created significantly more work for me than it removed. After two years, I am left with one simple question: what exactly were my management fees paying for? Based on my experience, I cannot recommend KFH’s property management service.

Aneta · 15 September 2026

★★★★★ 5/5

Trustpilot

PM Andree is great

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed. To be clear the 5* rating is for her. The wider organisation has areas it can continue to strengthen, Andree’s commitment and reliability have been exceptional. She is the reason our interactions have been smooth and well‑managed, and we are grateful for her support.

D · 7 September 2026

★★★★★ 3/5

Trustpilot

A bad experience with one saving grace

Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize. We then had issues once we moved in with the first property manager we were given, which included not replying to emails or returning phone calls when we reported a broken washing machine and dishwasher. It took two months for our dishwasher to be fixed and three months for our washing machine, at which point we had spent hundreds of pounds and many hours lugging laundry to and from the laundrette. This was finally resolved by senior management in KFH once we filed a complaint. After this, we had a new property manager - Shane - take over. Shane was communicative, friendly, and did things for us in a timely manner from when he took over until after we’d moved out. It was a welcome change from our former property manager, and went a long way to improving our experience with KFH. Thank you Shane! The final nail in KFH’s coffin for us was that they contacted us to start booking viewings of our flat which was for sale, without telling us the property was being sold. The shock and disappointment of finding out that your home is for sale - live, online, and on the market - from someone asking to come view it the next day at 5pm is not one anyone wants, and KFH admitted there’d been a miscommunication and they’d ‘forgotten’ to tell us that our landlords were selling our home (to make clear this was separate of our property manager who did his best for us). My review would be 1 star if it wasn’t for Shane’s property management bringing my rating up. I generally wouldn’t recommend renting with KFH.

Cally · 3 September 2026

★★★★★ 5/5

Trustpilot

★★★★★ Excellent Service from Start to…

I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process. When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process. What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible. Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier. I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did. Thank you for helping me successfully sell my property and find my new home.

Aydin · 2 September 2026

★★★★★ 5/5

Trustpilot

Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Trustpilot

Smooth process.

Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.

Thomas · 18 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Andree at KFH

We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far. Communication is excellent, and it’s clear that Andree genuinely cares about providing a positive experience for her tenants. Any maintenance issues have been dealt with promptly and efficiently, making our tenancy smooth and stress-free. I would happily recommend KFH to anyone looking to rent a property. Thank you, Andree, for making renting such a positive experience!

Emma · 22 July 2026

★★★★★ 1/5

Trustpilot

This was my first time dealing with KHF…

This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one.

S.C · 8 June 2026

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management. Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord. When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months. Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps. I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly. Avoid this agency at all costs.

Lilia · 16 August 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 4/5

Google

It was my first time looking for a place. So it was quite a nervous experience but Lynden was able to keep things as simple as possible and inform me on the laws and regulations coming in so it did very much help my experience in looking for a new home.

Donte · 26 March 2026

★★★★★ 5/5

Trustpilot

Anita and Terence were excellent in…

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.

Clive · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026