Kinleigh Folkard & Hayward Islington Sales reviews

★★★★★ 5/5

Trustpilot

★★★★★ Excellent Service from Start to…

I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process. When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process. What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible. Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier. I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did. Thank you for helping me successfully sell my property and find my new home.

Aydin · 2 September 2026

★★★★★ 5/5

Trustpilot

Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Trustpilot

Smooth process.

Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.

Thomas · 18 May 2026

★★★★★ 5/5

Trustpilot

Anita and Terence were excellent in…

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed. Very friendly and helpful, with great understanding of what sort of property I needed.

Clive · 28 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Andree at KFH

We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far. Communication is excellent, and it’s clear that Andree genuinely cares about providing a positive experience for her tenants. Any maintenance issues have been dealt with promptly and efficiently, making our tenancy smooth and stress-free. I would happily recommend KFH to anyone looking to rent a property. Thank you, Andree, for making renting such a positive experience!

Emma · 22 July 2026

★★★★★ 4/5

Trustpilot

Fixflo

I am writing this review to provide feedback about Fixflo. It is most unsuitable for communication with a managing agent concerning work to be done. As a client you need to be able to communicate with your agent in confidence, discuss options and provide private and confidential feedback, not communication that is available to other parties. As it is, links to the communication often do not work. You frequently need to re-access communications when planning a job and much later when doing accounts or preparing tax returns but you need new authorisation, a new link, to access a Fixflo communication. There is generally difficulty getting that, if it happens at all. In general this program is an unwieldy, unreliable gimmick that is very awkward to use and is not fit for purpose. I have been a very satisfied customer of KFH for 15 years. I am very happy with the support I get from my managing agent and other kfh staff but this system is unfortunately something that makes me reconsider my custom. I have put a date on this review because the website requires it but it is not date specific. It is an ongoing problem

Frances · 22 July 2026

★★★★★ 1/5

Trustpilot

Avoid property management service!

KFH’s sales team was good, but the property management was extremely poor. All of the frequently changing property managers seemed to do only the bare minimum coordination and failed to identify obvious issues with work carried out by the tradespeople they arranged, leaving both the tenants and me, as the landlord, to pick up the slack. I rented the property out for 2.5 years expecting peace of mind and a well-maintained home, but instead I came back to a long list of problems, a great deal of work, and unnecessary distress. The result was the opposite of what I had paid for. Even now, 5 months after the end of the agreement, I am still chasing outstanding money and unresolved issues. There was no client-centred approach whatsoever, and I would not trust them again for property management.

Regular · 6 July 2026

★★★★★ 5/5

Trustpilot

Outstanding service

From the very beginning, our experience with KFH was outstanding. Susan’s strategic advice on how to bring the property to market, pricing, and handling multiple offers was exceptional. Her expertise gave us complete confidence that we were making the right decisions throughout the process. Melissa was simply amazing. She combined professionalism with genuine warmth and empathy, making what was an emotional time so much easier. She was always personable, considerate, and caring, and nothing ever felt like too much trouble. One of the things that really stood out was how proactive Melissa was in keeping everything moving. I had several valuable meetings in the office where Melissa connected me with the buyers to agree completion dates and work through the final details together, which made the whole process feel collaborative and helped avoid unnecessary delays. Melissa also arranged for us to meet the buyers on completion day so we could hand over the keys personally, show them around the house, and share the history and character that had made it such a special home for us. It was a thoughtful touch that meant a great deal to us and to the buyers. The entire KFH team combined outstanding professionalism with genuine care and personal service. We always felt informed, supported, and in very capable hands. We couldn’t have asked for a better experience and would wholeheartedly recommend KFH to anyone looking to buy or sell a home. Thank you, Susan, Melissa, and the whole team!

Caroline · 6 July 2026

★★★★★ 5/5

Trustpilot

Big thanks to Max and Farhana - excellent experience!

Max provided an exceptional customer experience for us from the viewing to signing contract stage of our rental property in Putney. We are so thankful for Max's consistent communication and strong willingness to guide us through the process. Max was readily available to support us with any queries in a calm, professional and polite manner. We'd also like to thank Farhana for doing a brilliant job showing us a close contender flat. Farhana was highly professional, intentional and informative in the way she showed up. She actively listened to our preferences and did a fantastic job sourcing a wonderful prospective apartment. Many thanks Max and Farhana for a truly pleasant experience for what could have been a stressful transition!

Hannah · 2 July 2026

★★★★★ 5/5

Google

I was very happy with my experience working with Stephen at the Islington location. We had a big move from abroad, but Steve was incredible responsive and helped us navigate a new-to-us rental market. The staff at the office were also very helpful when we came in to finalize our move. I would recommend working with KFH - and with Steve - for their professionalism and excellent communication.

Hannah · 20 September 2026

★★★★★ 1/5

Trustpilot

KFH does not care about tenants

KFH does not care about you if you are renting. The offer forms forwarded to us as prospective tenants included numerous legal inaccuracies, like insisting on (illegal) fixed-term contracts even though the renter's rights act took effect five months ago at time of writing. When we called to ask for clarification about holding deposits, also confusingly expressed, we were told we needed to wire over money within *one hour* of having an offer accepted. Doesn't matter if you're sick, in the office, on transport, etc - this office does not think you are worth more than sixty minutes of their time. Contrast this with the fact that after dropping everything and turning in our documents the *very same afternoon* as our (weekday) viewing, we never received so much as a reply from the agency. KFH's totally one-sided sense of urgency is manufactured entirely in order to apply maximum pressure on tenants, and once it's their turn to follow through they couldn't care if you're dead or alive. Take your business elsewhere if you have a choice, don't trust such an unresponsive and predatory corporation with something as important as the roof over your head.

J- · 13 October 2026

★★★★★ 1/5

Trustpilot

Terrible communication and slow action…

Terrible communication and slow action on essential safety issues. Managed by our property manager Arvind. KFH manage our rented flat in Putney. At check-in, their own inventory showed a non-working carbon monoxide alarm by the boiler and a faulty smoke alarm. Over two weeks later neither has been replaced or repaired, and we've had to report it to the local council. We couldn't move in on our start date because the agreed professional clean hadn't happened. The flat has damp and mould in the bedroom wardrobe from old leaks, plus a worn and damaged carpet, which KFH / the landlord won't address. Getting authorisation for spare keys has taken over two weeks and is still no closer to being resolved, leaving two working adults sharing one set and no management set for workers to attend so works have required us to take emergency days of annual leave to facilitate. We've raised a formal complaint and are still waiting for answers now over 14 days into our tenancy. We pay full rent on time and expect a safe, legal, properly managed home in return. When these issues are resolved, I will update this review.

Dominic · 12 October 2026

★★★★★ 1/5

Trustpilot

This was my first time dealing with KHF…

This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one. HIGHLY RECOMMEND STAYING AWAY FROM ABBIE ROGERS!

S.C · 8 June 2026

★★★★★ 5/5

Trustpilot

Professional and warm

The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.

Rachel · 23 September 2026

★★★★★ 5/5

Trustpilot

Lily is a really great property manager!

Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.

AJ · 22 April 2026

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 5/5

Google

Just completing on a property and big shout out to Rian Mclean for his excellent communication in keeping me updated every step of the way and very professional. Always willing to setup an extra viewing and so conveniently located for the area I was looking at. I would highly recommend him!

Mark · 11 April 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management. Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord. When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months. Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps. I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly. Avoid this agency at all costs.

Lilia · 16 August 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 4/5

Google

It was my first time looking for a place. So it was quite a nervous experience but Lynden was able to keep things as simple as possible and inform me on the laws and regulations coming in so it did very much help my experience in looking for a new home.

Donte · 26 March 2026

★★★★★ 5/5

Google

A big thank you to Rian in Sales for guiding us through what was definitely a challenging market. He did a fantastic job balancing the realities of the market with our hopes of making the move we’d been dreaming about. Throughout the process he kept us well informed, stayed proactive, and ultimately delivered two strong competing offers that gave us the confidence to move forward. It was genuinely a pleasure working with the KFH team, expertly steered by Jon. Professional, responsive, and supportive from start to finish, thanks team!

Alex · 11 April 2026

★★★★★ 5/5

Trustpilot

Support

KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.

Louise · 9 March 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026