Every review we hold for the Islington office, from every platform, shown as written. First names only.
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5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Tammy-Lee Β· 15 April 2024
Agent replied Β· 6 February 2025
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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5/5
TrustpilotCompletely pleased with Orchid Hoβs work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
JOHNSON Β· 2 August 2024
Agent replied Β· 24 October 2024
Thank you for the 5 stars!
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5/5
TrustpilotRyan at Chestertons is an excellentβ¦
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Babz Β· 27 February 2025
Agent replied Β· 30 December 2024
Thank you very much for your feedback. It is disappointing to hear of your experience, as our agents endeavour to delivery the highest quality of service and care at all times, so we are very sorry to hear that this has not happened. The sales manager would be happy to chat with you for any queries you have, or additional feedback on what went wrong this time.
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1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me Β£90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
CA Β· 26 August 2022
Agent replied Β· 30 December 2024
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
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5/5
TrustpilotNishaad πͺπΌ
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! πͺπΌ
Francesco Β· 16 February 2022
Agent replied Β· 30 December 2024
Thank you for the five star review - so pleased that Nishaad was able to help!
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5/5
TrustpilotAmanda Goodman. Renewals Team
I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.
Lucky Β· 20 March 2026
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5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
JM Β· 26 April 2024
Agent replied Β· 30 December 2024
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
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5/5
GoogleInnes was an absolute pleasure to work with. He made sure I felt comfortable through every stage of the process, and continued to check in with me to make sure I was had all the details necessary to make a decision. He was open, honest, and very positive! He provided great insight and I would recommend him for your apartment hunt!
Emily Β· 13 February 2019
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1/5
YellAwful Service
This company are awful, we had a terrible time with this agency, the experience leaves us highly annoyed. There is dispute now in process with them to recover monies which they have over charged.TOP TIP DO NOT USE THEIR SUGGESTED CHECKOUT SERVICE. They will claim you have not cleaned the property then you will be charged for their professional cleaning which is a joke.
Steveccc Β· 19 January 2015
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5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
MC Β· 10 May 2022
Agent replied Β· 30 December 2024
Thank you for sharing your experience!
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1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Sarah Β· 19 May 2023
Agent replied Β· 30 December 2024
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
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5/5
GoogleScott and his team at Chestertons have been fantastic. Will and Kevin have gone above and beyond and have been unfailingly helpful and responsive but, more importantly, have been a complete pleasure to deal with. Thanks for all your hard work.
Sarah Β· 12 February 2023
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5/5
GoogleThank you to Chestertons, in particular Guy Morgan and Graham Stubbs for helping us understand the market place, finding us the right buyer, and holding our hands until completion. Their due diligence was un-faultering ensuring we had a good buyer in a reliable chain, keeping us continually up-to-date in the process. Many thanks again for all the hard work you put in.
Matt Β· 13 February 2018
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5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry weβve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in todayβs world! Thank you all.
Acoris Β· 17 February 2025
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5/5
GoogleBy far the best agents in Islington. They secured an offer off market in record time. Unfortunately the deal fell through (no fault of theirs) but within 24 hours they put the flat on the market and had ten viewings booked in and two offers within a week. I hadnβt realised the amount of work they also do post accepting an offer to get things across the line. Thanks to their hard work and commitment we completed in 4 weeks.
Sarah Β· 24 October 2023
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5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Simona Β· 12 November 2021
Agent replied Β· 30 December 2024
Thank you very much for your review Simona. We are pleased to hear this.
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5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Xinran Β· 9 September 2021
Agent replied Β· 30 December 2024
Thank you for sharing!
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5/5
GoogleChestertons provides a great service and had a fantastic breadth of properties in Islington area. Special mention to Martina who was a great help with our search.
Ollie Β· 12 February 2024
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5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Alex Β· 16 November 2022
Agent replied Β· 6 February 2025
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
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5/5
GoogleGreat experience with the Islington branch. Ronan Rigney was my agent and I would defiantly recommend him. Super helpful, quick and efficient in making it a smooth process. He was always there when needed and on it to get stuff done. Big thanks to Ronan and definitely an agent to ask for if you decide to use them.
DG Β· 13 February 2020
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5/5
GoogleGuy Morgan was brilliant from start to finish. We didnβt have the easiest ride through covid and other issues but Guy was always available to discuss and come up with solutions to help push the sale of my property through. I canβt recommend him or Chestertons enough.PositiveResponsiveness, Quality, Professionalism
Alex Β· 12 February 2022
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5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Lauren Β· 30 August 2024
Agent replied Β· 24 October 2024
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
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5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Mr Β· 11 October 2023
Agent replied Β· 30 December 2024
Thank you very much for the recommendation Mr Sears
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5/5
TrustpilotProfessional assistance
Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro
Alessandro Β· 26 July 2024
Agent replied Β· 24 October 2024
Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.