Trusted Agent profile · Irvine
★★★★★
429 reviews across 3 platforms
9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross's office in Irvine, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 429 reviews on three platforms, including 60 Google reviews rated 4.9.
60
Reviews on Google
This office
96
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Irvine.
Every review we hold for the Irvine office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
We sold our house & are hopeful of purchasing our new home thanks to Gavin &Tracey at Donald Ross Estate Agents both were so professional throughout , it took the stress of selling from myself and my husband which we greatly appreciated. We didn’t even get to a closing date as we had so many great offers on the first day of viewing we accepted one . Many many thanks , will highly recommend Donald Ross to anyone who is planning to buy or sell their property.
5/5
TrustpilotAbsolutely delighted with service from…
Absolutely delighted with service from property valuation through to the sale of my property. Had a few valuations booked in but after meeting Gavin we knew we wanted to go with Donald Ross. He was very, friendly, professional and very honest about whole procedure and made us feel at ease. All viewings were made via email or via Tracey in the office which was really easy and were always kept well informed. The constant contact, friendliness and total professionalism from both Tracey and Gavin was completely faultless and we would highly recommend Donald Ross to sell your house.We also ended up buying a house which was also marketed by Donald Ross and in this current market we viewed a lot of houses and dealt with a lot of estate agents and can honestly say Donald Ross was definitely the Best
5/5
FacebookJust moved into our new property after a slight change of plan, well worth the wait! The Donald Ross team have been amazing, particularly Maureen who kept both parties sane after a few challenges along the way! Can’t recommend highly enough, truly first class service, going that extra mile! Thank you all so much xx
Thanks Emma for the kind words. We wish you and your family every happiness in your fabulous new home
5/5
TrustpilotThank you Fiona
Like most people I usually only write reviews to make a complaint heard. Not this time! Having previously sold a house a few years ago and dealing with - what can only be described as a sleazy ex car salesman for an estate agent. I wanted to make sure this time, I made the right choice.I really liked Donald Ross from my first interaction. I met with Fiona Hunter, and assumed as they were a larger company, I'd be dealing with different people all the time, and once my signature was on the dotted line, I wouldn't hear much from them until I chased. Fiona was polite, knowledgeable, efficient and had me laughing on each conversation. Although my house sold quickly, Fiona went the extra mile making sure I was kept informed throughout the process, updates landed with me before I needed to ask, from arrange the photographer to writing up an impressive property schedule and even keeping me informed of when someone would be out with a For Sale sign. I could not fault Fiona, she clearly has a passion for her job and genuinely cared about making sure I made the right decision with the right offer. And she was right!If you're thinking about selling your house. I'd definitely recommend speaking to Fiona Hunter at Donald Ross, a credit to company and a pleasure. Thank you!
5/5
TrustpilotFantastic smooth and professional…
Fantastic smooth and professional service. From our initial meeting with Gavin Urquhart for a home valuation, through the photography and marketing process, the appointments and viewings resulting in a super quick sale, every step of the process was handled extremely professionally and with the least stress for us. We can’t recommend this company enough. Gavin instantly made us feel at ease. He was very reassuring and took the time to explain everything really clearly without putting us under any pressure. Even after the several months we took to make the decision to sell, he clearly remembered all the details of our house and of our situation. Phil the photographer made our wee house look it’s absolute best and was a complete pro. Nicola, Tracey and Maureen were fantastic in handling all our appointments, providing regular feedback from viewings and managing the offers at closing date to make the end result of the sale really easy for us. We got the impression that this is a very trustworthy group of individuals who work really really hard to take care of of every last detail. Nothing was too much trouble. And all this in the middle of a global pandemic and under difficult working conditions for all.Thank you to each of you for all your help, much appreciated.
5/5
TrustpilotWe needed quick result
We needed a quick turnaround on our property to be in a position to bid for another house. Their Property Advisor visited on a Friday. House marketed and sold in under two weeks. The staff were extremely professional and helpful. The marketing material was excellent with very accurate descriptions and quality photographs. The demographic of the viewers reached was impressive. Buyers were Canadian. I would highly recommend Donald Ross. First class in every way. Thank you
5/5
GoogleVery happy to have worked with Donald Ross. I had an excellent service. During the sale of my property, everything went smoothly. They were very efficient, concerned, rigorous, organized, friendly, and helpful. I will not hesitate to recommend them to any friend and if the need arises again they will be my first contact point.
Thank you Ahmet it was a pleasure to have been of service to you we all wish you all the very best in your new home
5/5
TrustpilotExcellent customer service with the right balance between vendor and buyer
We bought our current home through Donald Ross. While house hunting I was speaking to a number of estate agents who I didn't always trust and sometimes felt they were using us to push other people's offers up etc. However I started with some email exchanges with Fraser Stewart from Donald Ross, then had some phone conversations. We discussed our priorities and wish list and Fraser was able to apply this and question it where needed to help us. He was honest about the properties they had on their books and based on our needs/wants was able to steer us clear of things that were not going to tick the boxes even if the didn't have an alternative to push or it meant us looking elsewhere. This really grew our trust and we really felt that Fraser wanted to help us find the right house that we would be happy in. Which in the end he did :)The process was not straight forward buying during lockdown and we ended up buying something still in construction. Fraser was always available on the phone to help us work through any snags and communicate with the developers. We couldn't have done it without him.
5/5
GoogleBought my first home from Donald Ross, Tracey made the process extremely easy, very professional from start to finish. Would highly recommend them and I would definitely buy or sell with them again in the future.
Congratulations on the purchase of your new home, thank you for the 5 star review of our service
5/5
GoogleElle was a great help!
Thank you for the 5-star rating, we really appreciate it. We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
5/5
TrustpilotFaultless
We have now sold two properties with Donald Ross and The process was faultless from start to finish. From the valuation to the property being being advertised, viewers arranged and sold - all happened in a matter of weeks. Great advice and support through what can be a very overwhelming time. The full team were great at keeping in contact especially Maureen who was always on the other end of the phone . Thanks again
5/5
FacebookWe would like to thank everyone involved in the sale of our house, a special thanks to James. The staff go far and beyond to make you feel important and give you the best experience at a stressful time. We never had to wait long for any information and there was always someone to help with any queries we had very quickly. From start to finish the service and staff were amazing. We have previously used Donald Ross and due to the professionalism of all the staff we decided without any doubts to use them again. We would recommend them to anyone wanting a reliable and professional service.
4/5
TrustpilotHuge thanks especially to Helen Hunter…
Huge thanks especially to Helen Hunter in customer service who always got back to us with any queries no matter how small. Many thanks to Tracey in Irvine for easing the journey by liaising between our buyer and us (sellers) even after the acceptance of offer to cut out the middle-men (solicitors) when they weren't necessary saving time and stress and ensuring a smoother process.
5/5
TrustpilotWe were delighted with our experience…
We were delighted with our experience with Donald Ross Irvine. Tracey is very professional and really friendly and have us some very good advice. She certainly brought plenty of viewers to our property which sold very quickly. All the other staff that we dealt with, Helen & Maureen were equally professional and friendly. I would definitely recommend using these guys if you were planning on buying or selling a house.
5/5
FacebookExcellent service from all the team at Donald Ross.. we had only been in our rented property for 7 weeks when the landlord unfortunately for us needed it back so Fiona and her team helped me relocate in a matter of days which was over the Christmas period. Felt very well looked after and now handing back the new rent property to move in to our bought home and once again received kind Words of excitement from the team at Donald Ross.. 1st class letting agents
1/5
Trustpilot6 months later no sale..
This is an update to my previous review which they ask you to complete when things are going well. 6 months after putting our house on the market and 2 collapsed sales we are no further forward. We already paid £800 for HR and photos. If we want to stop selling house with them we have to pay them £600. I think at this point in time they should accept that they have not delivered. Think carefully about signing up with them.
5/5
TrustpilotGreat service I would highley recommend
5/5
TrustpilotExcellent service.
We used Donald Ross to put our house on the market, which sold very quickly after receiving several offers.All the staff were very helpful, especially Gavin Urquhart who professionally guided us through the process. We would be more than happy to recommend them.
Thank you Pamela for the very kind review.I will pass this onto Gavin and the Team,
5/5
TrustpilotExcellent from start to finish!
5/5
TrustpilotExcellent service from the residential…
Excellent service from the residential sales team in Ayr who managed sale of our two properties. Maureen and Nicola were incredibly helpful and guided us through the sales process to ensure everything went smoothly. One of the properties encountered delays and the team went out of their way to make sure they could help wherever possible. Great value for money from a fantastic team. Cannot recommend highly enough.
5/5
GoogleFantastic Team and service! Really supporting and helpful with any request you may have. Positive experience!
Thank you for your review and for choosing Donald Ross Residential. We wish you all the best in your next chapter.
5/5
TrustpilotBest house purchasing experience
Very pleased with the service from Donald Ross, Tracey was more than helpful in that I had a problem with my original finance provider and she put me in touch with their preferred mortgage advisor who sorted out the problem and arranged my mortgage and sorted out a lawyer to process the legal side of things. I would definitely recommend the company.
5/5
FacebookNeeded help and advice from professionals as I wanted to rent my property out and had no idea how to do it. It’s a bit of a mine field but a young lady called Fiona was incredibly helpful and guided me through the whole process. I am extremely happy with the level of service received from them from comprehensive inspection reports and how to deal with any tenant issues promptly can't recommend them enough It can be a complex issue but Fiona made it seem so easy. A big thanks to all of her help and to Donald Ross for guiding me through the minefield ! Highly recommended!
5/5
FacebookJust used Donald Ross in Ayr to buy our new property, sell our current property and rent a property whilst our new house is being built. Fantastic service received from all elements of the business which I can’t fault at all. Their expert knowledge on the local housing market has made the whole process very stress free indeed and I would recommend them to anyone. Thank you to Fraser and his team for everything - our house sold in 2 weeks, speaks for itself!
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Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Irvine.
