Every review we hold for the Irvine office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDelighted with the service from Donald…
Delighted with the service from Donald RossGavin was professional courteous and honest on his appraisal visit and Tracy was great getting 4 viewers on day 1.the communication was excellent and was kept updated all along the wayReceived an excellent offer and accepted before the sale board was even up! Will definitely use next time I sell Thanks guys
GLEN · 7 April 2021
Agent replied · 22 October 2024
Thank you Glen, it was our pleasure and we would be delighted to look after you in future.
★★★★★ 5/5
TrustpilotHave recently sold with Donald Ross and…
Have recently sold with Donald Ross and was impressed with the staff and service from the beginning. Tracey was very ambitious about what sales figure could be achieved from the property and we were well advised as to how to show our property off in the best light. Both Tracey and Claire helped us with viewings and we were able to secure an offer within two weeks. All staff were very good to deal with on the phone and by email. Helen had a very reassuring manner in particular. Would definitely recommend.
Mhairi · 6 October 2022
★★★★★ 5/5
Trustpilot5 Star service and professionalism from Gavin
5 Star service and professionalism from Gavin Urquhart and Donald Ross. Was considering Purple Bricks, but so glad we went local. Gavin kept us up to date daily and guided us through the whole marketing and sale of our house. Every question answered and always at the end of the phone to make this a stress free experience.
Neil · 29 March 2021
Agent replied · 22 October 2024
Thank you Neil for supporting a local expert. We greatly appreciate that you put your trust in our expertise and service.
★★★★★ 5/5
GoogleThe service and help we received from Elle was great! Would totally recommend DR to anyone.
Zoe · 10 October 2024
Agent replied · 10 October 2026
Thank you, Zoe, for your lovely review and recommendation, we really appreciate it.
We’re so pleased to hear that you had a great experience with Elle and that she was able to provide the help and service you needed. We’ll be sure to pass your kind words on to her.
Thanks again for choosing Donald Ross, we’d be delighted to assist you again in the future.
★★★★★ 5/5
GoogleElle was a great help, i would highly recommend her and DR to anyone! thanks again
Mia · 10 October 2024
Agent replied · 10 October 2026
Thank you so much for your fantastic review, we really appreciate it.
We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot.
Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
★★★★★ 5/5
TrustpilotIncredible Experience… Highly Recommend
Wow, what an experience. Before Fraser arrived at our home to start the process, we were anxious, however Fraser instantly put us at ease. Understanding that this was a home we had put ally of work into and had a long standing emotional connection too, he spoke of all the features that made this house our home. After deciding it was time to continue with the process and put our property on the market, we were delighted to work with Maureen.Maureen is such a positive energy, she made sure we were kept up to date with every step of the process. Despite our house being sold in a very short period of time, Maureen kept it as stress free as possible ensuring we were comfortable and supported when accepting an offer. We have worked Donald Ross in the past to sell and buy a home, and would highly recommend them to anyone who asks. Hopefully our next move will be our forever home, but if not we know where we will go to help us in the next great adventure.
Mrs · 7 July 2022
★★★★★ 5/5
TrustpilotAfter living in the same property for…
After living in the same property for 67 years I decided to sell. All Donald Ross staff gave me excellent customer service, from the valuation carried out on 20th March, and an offer accepted on 9th April. I would gladly recommend them.
Doreen · 30 April 2026
★★★★★ 5/5
GoogleElle was so friendly and provided us with great service. I would definitely recommend DR!
Amber · 10 October 2024
Agent replied · 10 October 2026
Thank you so much for your fantastic review, we really appreciate it.
We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot.
Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
★★★★★ 5/5
TrustpilotWonderful service
I have just used Donald Ross to sell my property.
Exceptional service, seamless and professional from start to finish.
Thank you to everyone in the team, particularly Maureen, communication top class.
Thank you all very much
Lillian · 13 March 2025
★★★★★ 5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Donald Ross. The service was so good that we used them to sell our house too. Everyone we dealt with was friendly, helpful and most importantly super competent. They answered the phone promptly every time, even on a Saturday when other estate agents weren't working. The staff were enthusiastic and accomodating. We felt confident all the way through the process that we were in safe hands. This is the 4th house that I've bought and sold: and Donald Ross were hands down the best estate agent that we've ever used. I would recommend them in a heart beat. Special thanks to Gavin Urquhart who went above and beyond for us. He worked tirelessly to help us secure our dream house and then sell our current property. Gavin really helped to make something that is usually very stressful; extremely straight forward and simple. Nothing was ever a problem for him and we really felt that he cared about the outcome. I would 100% recommend Donald Ross Residential.
Leigh · 23 May 2022
★★★★★ 5/5
GoogleFantastic team from start to finish! Helped us sell our home and navigate all the processes that come with it!
Very knowledgeable and friendly!
Would definitely recommend and use again in future.
Scott · 10 October 2025
Agent replied · 10 December 2024
Your 5 star review of our service is very much appreciated!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, I’d like to thank Fraser, Helen and Maureen for their amazing service on buying and selling property. Their communication and advice the whole through has made my experience as a first time seller was amazing. Everything has been perfect from start to finish. Thank you all again.
Carrie · 14 August 2024
★★★★★ 5/5
GoogleSeamless and professional experience from the beginning of the process with Fraser’s valuation of our property to the fantastic contact that the negotiators kept in touch relating ti viewings and updating after the viewings and thereafter arranging a closing and discussing offers received. We could not recommend Donald Ross highly enough to sell your property to achieve the best piece.
Kathryn · 10 October 2024
Agent replied · 10 November 2024
Thank you Kathryn your lovely comments mean so much to the whole team.
★★★★★ 5/5
TrustpilotDefinitely would sell with Donald Ross in the future
Sold my property recently with Donald Ross and the service was second to none. Maureen was great as I was on holiday during the viewing process and she made everything so seamless updating me daily with any progress. I would highly recommend Donald Ross
Moira · 23 September 2024
★★★★★ 4/5
TrustpilotKnowledgeable of local market and very accurate idea of valuation where other estate agents were ten of thousands of pounds out.
Decided on Donald Ross after meeting with a few estate agents. Gavin Urquhart is a great first point of contact and is very knowledgeable about the valuation of your property and understands the local market. Few estate agents were tens of thousands out price wise from the final valuation by the surveyor.We did have a few revisions of the property schedule due to spelling mistakes and incomplete sentences but these were rectified as was the omission of a cupboard in the floorplan.We carried out the viewings. We were contacted via emails with appointment days and times and by phone when the Offer was received. Pleasant helpful staff.Would use them again and recommend them too.
Mummys2girls · 1 November 2021
★★★★★ 5/5
TrustpilotMany thanks to all the staff at Donald…
Many thanks to all the staff at Donald Ross, especially Fraser, Maureen and Helen, who helped me to sell my flat recently. They kept me informed about what was happening and they were all very helpful and friendly. My flat sold very quickly and I was extremely happy with the price that it sold for. Would highly recommend Donald Ross to anyone. Thank you so much once again.
Jack · 29 March 2023
★★★★★ 5/5
TrustpilotExcellent service
I used Donald Ross on recommendation of a nieghbour who had just sold his house. While I predominantly dealt with Gavin Urquhart and Maureen McInnes, I did have contact with other staff during the process. All were professional, friendly, down to earth and a pleasure to deal with. And importantly, easy to get in touch with when necessary. I was notified by email of every individual viewing which allowed me to tailor my schedule to suit prospective purchasers.I can thoroughly recommend Donald Ross to anyone looking for a reliable Estate Agent
Jim · 12 September 2021
★★★★★ 5/5
TrustpilotExcellent
Everything about this experience of selling our home was excellent. We saw a few estate agents but Fraser easily convinced that we could expect the most professional service from Donald Ross. The listing went live late on a Friday afternoon and we had a great offer that we accepted less than 48 hours later. Nicola and Maureen were great and it was good to have staff around over the weekend. Maureen was superlative. She seemed to have a great relationship with viewers before they arrived here and was a source of calm, authoritative guidance through the whole process. Highly recommended
A · 1 September 2021
★★★★★ 5/5
TrustpilotSeamless & Hassle Free
I recently used Gavin and the team at Donald Ross for the sale of my house and it was seamless and hassle free from start to finish. Each and every member of the team that I dealt with were fantastic. It felt like they all knew my property and were committed to achieving the best price. The 7 day a week working that they offer was great as I received viewing requests on a Sunday after my house going on the market on the Saturday. To have it sold by the following Thursday was brilliant and really took the pressure off. I would not hesitate in going back to Donald Ross in the future.
Alan · 26 August 2021
★★★★★ 5/5
TrustpilotHighly Recommend Donald Ross
I met with four agencies in the beginning to find the one that would suit us the best and it was Donald Ross from the very first meeting I had with Tracey Oakley. Immediately, I felt that this lady was the perfect person to sell our home. Professional and pleasant, her enthusiasm put me at ease straight away. I would like to thank all the staff, (hopefully I have named everyone) Helen, Maureen and Nicola, who kept us informed, booked our viewings and just made everything so much easier for us. They were always pleasant and promptly answered all our queries throughout the process of selling our home, our lives were a lot less stressful because of this. Many thanks to you all and a big Thank You to Tracey Oakley. We highly recommend Donald Ross, they are the best.
DENISE · 25 August 2021
★★★★★ 5/5
GoogleDonald Ross made the full process seamless and stress free. Handling every aspect right through multiple viewings and offers. I wouldn’t use anyone else
Trace · 10 November 2025
Agent replied · 10 October 2026
Thank you so much for taking the time to leave your review. It was pleasure to be part of your journey and we wish you all the best in your next chapter.
★★★★★ 5/5
TrustpilotFirst Class Selling Experience with Donald Ross
Our first time selling a property and we are delighted we chose Donald Ross.The professionalism & knowledge of the local market from Gavin was clear on his first visit to our property. His valuation was spot on.From instructing Donald Ross to market our home, the speed of their organisation of the Home Report and the Brochure was impressive. They understood the urgency of us requiring to have our home on the market as soon as possible, and they didn’t let us down. From the professional photographs to the quality of the brochure, the marketing of our home was first class.We were constantly kept up to date throughout the viewing process, receiving daily feedback from the viewers. Tracey was always on hand with any queries and assistance when deciding on which offer to accept, and when push came to shove towards the end of the buying process, Tracey was there ensuring the process came to a swift conclusion, for which we are really grateful.An excellent experience from start to finish for the reasons stated above, we’ll definitely be using Donald Ross for any future property matters.
Gary · 24 June 2021
★★★★★ 5/5
TrustpilotBrilliant from start to finish...
From the start of the process from enquiry right through to sale, Donald Ross provided us a fantastic service. We managed to get a valuation, survey, photographs and marketing all done within the space of 3-4 days. The house then sold within a 4 day window of "going live" on the various advertising platforms. Special thanks to Fraser Stewart, Gavin Urquhart and Maureen McInnes for giving us exceptionally fast service and a quick sale which we were more than pleased with, along with constant communications in regards to viewings and updates.Best RegardsScott Howie
Scott · 29 May 2021
★★★★★ 5/5
TrustpilotBrilliant from start to finish...
From the start of the process from enquiry right through to sale, Donald Ross provided us a fantastic service. We managed to get a valuation, survey, photographs and marketing all done within the space of 3-4 days. The house then sold within a 4 day window of "going live" on the various advertising platforms. Special thanks to Fraser Stewart, Gavin Urquhart and Maureen McInnes for giving us exceptionally fast service and a quick sale which we were more than pleased with, along with constant communications in regards to viewings and updates.Best RegardsScott Howie
Scott · 29 May 2021
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