Trusted Agent profile · Ipswich
★★★★★
624 reviews across 2 platforms
2, Friars House, Ground Floor, Ipswich, IP1 1SL
Leaders Lettings's office in Ipswich, at 2, is rated 4.6 out of 5 across 624 reviews on two platforms, including 616 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleThe Ipswich branch have been amazing, I had been dealing with Katrina who has been amazing and her response is always the same day so I’m never waiting too long for a response. Really professional and a great team:)
Dear Sophie Sparrow, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat Agency! Very quick responding to queries and questions, and if we have an issue, they jump on it and get a resolution ASAP. Highly recommended
Dear Laurel’s Life Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic service, above and beyond support with move from freya, setting up utilities tool and welcome pack information for the property. Definitely work with leaders again
Dear Nicola Mc Birney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
YellStay clear
Don't bother, my sister rented a house for a year. The house docor when she moved in was poor, and although they said the carpets had been cleaned they were not. She painted and cleaned the carpets and told them there was a stain on the bedroom carpet. The grass in the garden was non existent in patches. When she left they charged her for grass seed and for cleaning the stain they they never bothered doing before she moved in. Absolute money grabbers.
5/5
GoogleI had a viewing for an apartment yesterday with Ryan (Legend) and I couldn't have asked for a better person, happy to help answer questions and maintaining professionalism whilst also having a great personality and sense of humour. Out of all the viewings I have been to in the past this was a brilliant experience, from start to (almost) finish. The whole application process has been so fast and I've been kept in the loop and updated on the situation which too is amazing. Such a great experience from Leaders.
5/5
GoogleJust like to say Thank you to Amy she been such a great help and very professional 😊 I am very please so far on the service I have received.! …
5/5
GoogleI have been a tenant with leaders for a few years and had mixed opinions on the agency. But have recently been discussing a potential let with Ryan in lettings. He's been brilliant really helpful and precise and is happy to discuss any questions or queries, honestly think he would make a brilliant property manager. So pleased with the property he found for us and thankful for his patience and understanding, hopefully this gets back to the big bosses.
5/5
GoogleI have been using the services of Leaders for the past few years. I have always found them to be most professional and special mention must go to our Property Manager, Allyson Richardson. She is always easily contactable and keeps me informed about the condition of my properties. Well done Allyson !!
Hi Gerry, many thanks for taking the time to leave a review. We're glad to hear that Allyson has been able to support you with the management of your properties - we'll be sure to pass on your kind comments!
1/5
GoogleOne year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.
Dear Catia Santos, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleLeaders Ipswich gave detailed advice and information, gave me a house viewing very quickly, and have been more than helpful with extra information, e.g. insurance connections.
Dear Abbey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally happy with the excellent service we were provided with our move to a new city during this time. Ryan did an amazing job, kept us well informed during the process and was always available by phone or text. Would definitely recommend.PositiveProfessionalism
Hi Dominic Madge! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Ipswich
5/5
GoogleMy Leaders Account Manager, Glenda, working for Ipswich Leaders is very professional, courteous and above all, understanding. Overall, I have found Leaders to be in the upper category of Ipswich Estate Agents and would recommend.
Dear Richard, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have seen few reviews and i would agree to most of them when it comes to arranging a house for you. I was always delighted with proffesionalism and services given for the house i rented from leaders ipswich. Sale team and property management specially andrew was always on toes and help full. I would recommend you to choose leaders for all kind of tenency and rental property requirement, but ensure you have clear and precise discussion on process and charges before vaccating or checking out the house. Cheers happy hunting..
5/5
GoogleI am so happy to have service from LEADERS and i am grateful from my tenancy. I love this house but my please is if you can inform my Landlord if my rent happened to be more then 600£ it will be hard for me to pay it because for this moment with every my next contract is more expensive but i want to stay long in this house that's why i care about it like my house! Thank you very much for the attention and the service!
5/5
GoogleAbi helped us to get the issues with the boiler resolved soon with the help of the Landlord. Great show Leaders and Abi :)
Dear Jerald Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would highly recommend Leaders Ipswich and definitely use them again. The branch manager Claire was so helpful in all areas of our property search and made sure everything went smoothly.
5/5
GoogleIndeed Abigail deserves a 5 star review!. She has been so helpful as a property manager and we are looking forward to have her again when we move to the new house.
Dear Mortada, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAn absolute pleasure to deal with Zoe at Leaders, Ipswich, especially after having spoken to many other estate agents over the past few months. Enthusiastic, helpful, honest, returning calls & emails as promised… A breath of fresh air!PositiveResponsiveness, Professionalism
Hi Davidedwards8, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ipswich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRyan was extremely helpfully towards everything I needed to know in applying for my first rental of a property and made the experience feel easy and stress free.
5/5
GoogleLeaders Ipswich are currently helping me find a property, we are still in the process of doing this but so far the service that I’ve got has been 5*, honourable mention to Ryan, super helpful guy that has given me a lot of help!PositiveProfessionalism
Hi, Dylan Bruce Evans! Thanks for the great review! All the best, Leaders Estate Agents Ipswich
5/5
GoogleAbigail Gwilliam at Leaders has been incredibly kind and helpful at every stage of our house move process. Highly recommended 5* / 10/10
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhen we lost all our electrics Abi dealt with the repair request quickly and kept in contact with me re. progress. An electrician was out, and sorted the problem, within hours. Big relief!
Dear Ali, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
YellDenied peaceful right to enjoyment and thrown out at the request of a neighbour
Rented a property with leader, and after paying there extortionate fees we moved in, a retired neighbour complained that I worked on my vechicles at reasonable times, to the poi t we were given notice. With fees moving and loss of work this set us back 2k. Nothing that was done at this property was illegal and hence leaders lied to us and told us they were selling, so when we said we would buy it was changed to sale to a family member and yet rented out the day after we left. Now against the data protection act they are giving out my personal details and new address so my old neighbours can harass me here. JSM was shut for a reason and these are there staff. Complete con artists who only post the reviews of happy landlords on my reputation, a service where the reviews are requested hence the list of happy landlords. None from the tenants that would describe the hurt involved in paying to be lied to and conned out of large amounts of money.
5/5
GoogleMy service has been very quick and professional recently from Glenda Emery in Ipswich. She replaced my washing machine quickly. Thank you.
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
