Trusted Agent profile · Ipswich

Leaders Lettings Ipswich reviews

4.6

★★★★★ Excellent

619 reviews across 2 platforms

2, Friars House, Ground Floor, Ipswich, IP1 1SL

Leaders Lettings's office in Ipswich, at 2, is rated 4.6 out of 5 across 619 reviews on two platforms, including 611 Google reviews rated 4.6.

Google logo

4.6 / 5

611

Reviews on Google

This office

Yell logo

1.8 / 5

8

Reviews on Yell

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Ipswich office, from every platform, shown as written. First names only.

5/5

Google

Leaders were absolutely fantastic. This was mine and my families first property and they were amazingly helpful throughout the process, as everything was new to us. We went from a virtual tour to picking up the keys in 2 weeks due to their helpfulness! Thank you very much to Freya and Darcy for giving us the attention and support we needed to move so swiftly!

Danny · 25 July 2023

Agent replied · 19 June 2024

Dear Danny Clark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We met Aaron for a rental valuation and just knew he was the right person to look after our property, he arrived on time and explained the whole process clearly. Hopefully this is the start of a long-term relationship with Leaders. Dorina

Dorina · 28 October 2024

Agent replied · 11 November 2024

Dear Dorina Petroi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dealing with Leaders over a year now and Abi has been very responsive with any queries or questions that i have and has always provided a great service

Leon · 20 June 2022

Agent replied · 19 June 2024

Dear Leon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks Abi for all your help! Always a speedy response

Alex · 22 December 2023

Agent replied · 19 June 2024

Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks to Alice was very helpfull and very kind. Got everything sorted with the letting without any problems or issues. Highly recommend Leaders and their customer service.PositiveProfessionalism

Selcuk · 20 June 2022

Agent replied · 19 June 2024

Dear Selcuk Ates, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

5/5

Google

The team was great in assisting me throughout the whole process. Jodie was really helpful and made the experience a lot easier and smoother! I highly recommend

Daniel · 20 June 2022

Agent replied · 19 June 2024

Dear Daniel , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Went through leaders to get my first flat. Very straight forward and easy, and extremely helpful staff when needing guidance. Shout out to Ryan for the viewing and keeping us informed, very friendly!!

Joe · 20 June 2021

Agent replied · 19 June 2024

Hi Joe Linge, Thank you for the great review of our Leaders Estate Agents Ipswich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Utterly satisfied with the services provided by Leaders. Especially thanks to Abigail for her continued support.

Safi · 20 June 2023

Agent replied · 19 June 2024

Dear Safi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Abi was really helpful in supporting us with maintenance issues and ensuring everything was sorted quickly

Thomas · 20 June 2023

Agent replied · 19 June 2024

Dear Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

As a first time renter this was all very daunting and new to me. With the help and assistance of Amber the process was smooth and went without any hitches. Throughly recommend Leaders both pre and post renting.

Jonathan · 24 November 2024

Agent replied · 8 December 2024

Dear Jonathan Burch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Well managed letting Agent. We dealt with Sarah who was attentive, pro active and managed all elements of our rental from check in to check out.PositiveValue

Gary · 20 June 2022

Agent replied · 19 June 2024

Dear Gary , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Well..... Leaders were a good letting agent but lately they only want your money! I had one of the best property managers ever! Got my repairs done quickly and didn’t worry about the costs etc but she left (Don’t blame her) and now it’s all gone down hill!!! I have been renting with Leaders since 2017 and I can say I will not be renting with them again! I have one of the cheapest landlords! There going to replace 1 piece of carpet on the stairs as it is only 3 years old!??? They even asked if I’m okay with that, I said no and they replied well the landlords not going to be replacing the carpet!!!! The carpet has/was never fitted properly and has now completely faded and nearly falling apart, Yet as the rest is fine there only going to replace 1 step!! With new carpet that won’t match!!!!

Ben · 20 June 2021

Agent replied · 19 June 2024

Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Ipswich office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team

5/5

Google

They were so helpful when I found a property in Ipswich. I had to move in first thing in the day so that the BT engineers and various other deliveries could arrive, and they were very friendly and accommodating. Update 11/05/2021. Have moved out of my house and I wanted to shout out Katrina for making the move out proceedure so painless. Thank you Leaders, had no issues with you during the tenancy and your customer service was always top notch!

Stephen · 20 June 2021

Agent replied · 19 June 2024

Dear Stephen Williams, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

COVID19 resulted in the need to change 'Life Plans', a decision was made to rent out my property. I contacted Leaders and met with their representatives within a short space of time the property was advertised and prospective tenants were viewing the property - after three views an agreement was made and three weeks later I had moved out! .. Excellent support along the process. I have gone with a fully managed rental service so that my property is well looked after. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Women4x4UK · 20 June 2021

Agent replied · 19 June 2024

Dear Women4x4uk Women4x4uk, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I want to express my gratitude to Amber for her outstanding assistance during my rental experience. Her consistent communication kept me informed every step of the way, from referencing to picking up the keys. I would definitely recommend Leaders.

Princewill · 28 October 2024

Agent replied · 11 November 2024

Dear Princewill Ekene Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Fairly new to Leaders and so far have been highly impressed by their service. Most of our contact has been with Jodie who has been approachable and efficient from day one. Jodie has taken all of the stress out of the tenancy application process by providing clear information and answering all our questions very promptly. Looking forward to moving into the beautiful house and having Leaders as our letting agent. Thank you! 😊

Robin · 20 June 2022

Agent replied · 19 June 2024

Dear Robin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you so much to Natalie at Leaders who helped with our house move, and thank you for the lovely moving home box - a really nice touch 😌.PositiveResponsiveness, Quality, Professionalism

Laura · 20 June 2021

Agent replied · 19 June 2024

Hi Laura G! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

5/5

Google

Alice has been amazing, so helpful and friendly. Nothing is ever too much trouble

Charlene · 20 June 2023

Agent replied · 19 June 2024

Dear Charlene Gisby Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Freya was just brilliant. So helpful and friendly. Communication was excellent. Thank you Leaders.

Jess · 20 June 2023

Agent replied · 19 June 2024

Dear Jess Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Couldn’t be more happy with Charley and the team at Leaders. Everything relating to our move has been handled speedily, professionally and in an extremely friendly manner. Thanks so much.

David · 20 June 2021

Agent replied · 19 June 2024

Hi David L, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Nothing bad to say about these guys. Ryan was super helpful and managed to get us into our new house very quickly. Definitely the best we've dealt with in Ipswich.

Cy · 20 June 2021

Agent replied · 19 June 2024

Hi Cy, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Ipswich

5/5

Google

Emma L from the Ipswich Branch has been a pleasure to deal with. Right from our first lot of viewings, all the way to competition of our property. I couldn’t thank her for being so attentive and easy to work with at what can be a stressful time. Thank you so much Emma, it would be a pleasure to have you deal with us again x

Kyia · 20 June 2020

5/5

Google

Alice is my property manager. I recently had to make a claim as my son decided to flood the bathroom. I couldn't be happier with how Alice dealt with everything for me and made the whole process a lot less stressful than it could have been. Alice was also very good at keeping in touch with me and keeping me updated every step of the way.

Lisa · 20 June 2020

5/5

Google

Bobby Sheriff done a very good job. He knows how to speak with the people. I am very very very glad to meet a person like Bobby. Really happy with the service from Leaders.

Mirel · 11 December 2024

Agent replied · 25 December 2024

Dear Mirel Tiru Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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