Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLeaders were absolutely fantastic. This was mine and my families first property and they were amazingly helpful throughout the process, as everything was new to us. We went from a virtual tour to picking up the keys in 2 weeks due to their helpfulness! Thank you very much to Freya and Darcy for giving us the attention and support we needed to move so swiftly!
Danny · 25 July 2023
Agent replied · 19 June 2024
Dear Danny Clark
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe met Aaron for a rental valuation and just knew he was the right person to look after our property, he arrived on time and explained the whole process clearly.
Hopefully this is the start of a long-term relationship with Leaders.
Dorina
Dorina · 28 October 2024
Agent replied · 11 November 2024
Dear Dorina Petroi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDealing with Leaders over a year now and Abi has been very responsive with any queries or questions that i have and has always provided a great service
Leon · 20 June 2022
Agent replied · 19 June 2024
Dear Leon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks Abi for all your help! Always a speedy response
Alex · 22 December 2023
Agent replied · 19 June 2024
Dear Alex
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks to Alice was very helpfull and very kind. Got everything sorted with the letting without any problems or issues. Highly recommend Leaders and their customer service.PositiveProfessionalism
Selcuk · 20 June 2022
Agent replied · 19 June 2024
Dear Selcuk Ates,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleThe team was great in assisting me throughout the whole process. Jodie was really helpful and made the experience a lot easier and smoother! I highly recommend
Daniel · 20 June 2022
Agent replied · 19 June 2024
Dear Daniel ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWent through leaders to get my first flat. Very straight forward and easy, and extremely helpful staff when needing guidance. Shout out to Ryan for the viewing and keeping us informed, very friendly!!
Joe · 20 June 2021
Agent replied · 19 June 2024
Hi Joe Linge,
Thank you for the great review of our Leaders Estate Agents Ipswich team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleUtterly satisfied with the services provided by Leaders. Especially thanks to Abigail for her continued support.
Safi · 20 June 2023
Agent replied · 19 June 2024
Dear Safi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbi was really helpful in supporting us with maintenance issues and ensuring everything was sorted quickly
Thomas · 20 June 2023
Agent replied · 19 June 2024
Dear Thomas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a first time renter this was all very daunting and new to me. With the help and assistance of Amber the process was smooth and went without any hitches. Throughly recommend Leaders both pre and post renting.
Jonathan · 24 November 2024
Agent replied · 8 December 2024
Dear Jonathan Burch
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWell managed letting Agent. We dealt with Sarah who was attentive, pro active and managed all elements of our rental from check in to check out.PositiveValue
Gary · 20 June 2022
Agent replied · 19 June 2024
Dear Gary ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleWell..... Leaders were a good letting agent but lately they only want your money! I had one of the best property managers ever! Got my repairs done quickly and didn’t worry about the costs etc but she left (Don’t blame her) and now it’s all gone down hill!!!
I have been renting with Leaders since 2017 and I can say I will not be renting with them again! I have one of the cheapest landlords! There going to replace 1 piece of carpet on the stairs as it is only 3 years old!??? They even asked if I’m okay with that, I said no and they replied well the landlords not going to be replacing the carpet!!!! The carpet has/was never fitted properly and has now completely faded and nearly falling apart, Yet as the rest is fine there only going to replace 1 step!! With new carpet that won’t match!!!!
Ben · 20 June 2021
Agent replied · 19 June 2024
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Ipswich office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleThey were so helpful when I found a property in Ipswich. I had to move in first thing in the day so that the BT engineers and various other deliveries could arrive, and they were very friendly and accommodating.
Update 11/05/2021. Have moved out of my house and I wanted to shout out Katrina for making the move out proceedure so painless. Thank you Leaders, had no issues with you during the tenancy and your customer service was always top notch!
Stephen · 20 June 2021
Agent replied · 19 June 2024
Dear Stephen Williams,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleCOVID19 resulted in the need to change 'Life Plans', a decision was made to rent out my property. I contacted Leaders and met with their representatives within a short space of time the property was advertised and prospective tenants were viewing the property - after three views an agreement was made and three weeks later I had moved out! .. Excellent support along the process. I have gone with a fully managed rental service so that my property is well looked after. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Women4x4UK · 20 June 2021
Agent replied · 19 June 2024
Dear Women4x4uk Women4x4uk,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI want to express my gratitude to Amber for her outstanding assistance during my rental experience. Her consistent communication kept me informed every step of the way, from referencing to picking up the keys. I would definitely recommend Leaders.
Princewill · 28 October 2024
Agent replied · 11 November 2024
Dear Princewill Ekene
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFairly new to Leaders and so far have been highly impressed by their service. Most of our contact has been with Jodie who has been approachable and efficient from day one. Jodie has taken all of the stress out of the tenancy application process by providing clear information and answering all our questions very promptly. Looking forward to moving into the beautiful house and having Leaders as our letting agent. Thank you! 😊
Robin · 20 June 2022
Agent replied · 19 June 2024
Dear Robin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you so much to Natalie at Leaders who helped with our house move, and thank you for the lovely moving home box - a really nice touch 😌.PositiveResponsiveness, Quality, Professionalism
Laura · 20 June 2021
Agent replied · 19 June 2024
Hi Laura G!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleAlice has been amazing, so helpful and friendly. Nothing is ever too much trouble
Charlene · 20 June 2023
Agent replied · 19 June 2024
Dear Charlene Gisby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFreya was just brilliant. So helpful and friendly. Communication was excellent. Thank you Leaders.
Jess · 20 June 2023
Agent replied · 19 June 2024
Dear Jess
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCouldn’t be more happy with Charley and the team at Leaders.
Everything relating to our move has been handled speedily, professionally and in an extremely friendly manner.
Thanks so much.
David · 20 June 2021
Agent replied · 19 June 2024
Hi David L,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ipswich. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleNothing bad to say about these guys. Ryan was super helpful and managed to get us into our new house very quickly. Definitely the best we've dealt with in Ipswich.
Cy · 20 June 2021
Agent replied · 19 June 2024
Hi Cy,
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Leaders Estate Agents Ipswich
★★★★★ 5/5
GoogleEmma L from the Ipswich Branch has been a pleasure to deal with. Right from our first lot of viewings, all the way to competition of our property. I couldn’t thank her for being so attentive and easy to work with at what can be a stressful time. Thank you so much Emma, it would be a pleasure to have you deal with us again x
Kyia · 20 June 2020
★★★★★ 5/5
GoogleAlice is my property manager. I recently had to make a claim as my son decided to flood the bathroom. I couldn't be happier with how Alice dealt with everything for me and made the whole process a lot less stressful than it could have been. Alice was also very good at keeping in touch with me and keeping me updated every step of the way.
Lisa · 20 June 2020
★★★★★ 5/5
GoogleBobby Sheriff done a very good job. He knows how to speak with the people. I am very very very glad to meet a person like Bobby. Really happy with the service from Leaders.
Mirel · 11 December 2024
Agent replied · 25 December 2024
Dear Mirel Tiru
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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