Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleI rarely post a negative review but, I'm so tired of being given the run around by Haart. Originally had George out in June/July 2018 after my Dad had passed and he gave such an excellent and accurate review of his property. I had multiple calls back from their call centre about if we were looking to continue. Several short sharp conversations later I told them to stop calling me as I was still grieving and needed probate to complete.
I recommended Haart to my Brother (despite the call centre issue) to get them back out after we were all approved and there was so many "booking errors" or "not in the diary" excuses for three meetings that were a no show.
Sadly I said this didn't sound right and called to get George back out so we can iron out the last of the details as I was looking to get the house on the market within the next few days. EXACTLY the same thing happened again. This was despite speaking directly to George to make the appointment. I have been sat at this property for over an hour, have made two calls in and I'm just given the same excuses.
Edit: despite my bad experience I was pleased to have been contacted by the area manager. I feel my situation and feedback has been taken on board and has restored some of my faith in this office
Laurie · 29 July 2019
Agent replied
Thank you very much for sharing these comments, Laurie Jones. We will investigate this matter internally and deal with accordingly.
★★★★★ 5/5
FacebookTerrell dealt with us when we were looking for somewhere to move. He was friendly and made us feel eased with the process of looking for a place to live while staying very professional. He contacted us when any new places come available in which he knew would be the right kind of places for us. I would highly recommend getting Terrell to help you with any queries you may have regarding moving. He helps make the process a lot less stressful.
Charlie · 28 July 2019
Agent replied
Charlie Farber, we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Ipswich (Lettings).
★★★★★ 5/5
GoogleHaart have gained a Loyal customer in me. I would prefer to only work with Haart for any of my property dealings
Terrell Denton helped me find the perfect property for me location and budget wise, Thank you very much Terrell and Haart's team and their partners helped me go through the renting process with ease.
Really appreciate their quick and thorough responses and client centered thinking.
Srikanth · 20 June 2022
Agent replied · 19 June 2024
Hi Srikanth, Great to hear you are really happy with Terrell and the service, Lara Stevens Lettings
★★★★★ 4/5
GoogleI am a landlord of several residential properties, and have been dealing with Nathaniel Goulbourne regarding tenant finding, and end of lease actions. I have found Nathaniel to be attentive and professional, and after discussing some improvements that we felt would help us, Nathaniel has implemented these and given us an even better service
Alan · 24 August 2023
Agent replied · 19 June 2024
Hi Alan, Great to hear you are happy with the service and Nathaniel. Lara Stevens - Residential Lettings.
★★★★★ 5/5
Googlei just want to say everyone at the haart team has helped from start to finish they are a great time i wanna give a massive thankyou to Darcey and Lara who have helped throughout the whole process
Beau · 24 July 2024
Agent replied · 23 August 2024
HI Beau, great to hear you are happy with Darcey and the service, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleDealt with Jake Richardson who helped me out with a rental deposit issue I had. He was really helpful - 1st class service! Thanks mate.
Steve · 22 June 2021
Agent replied · 19 June 2024
Thank you for your kind words :-) Lara Stevens Lettings Manager
★★★★★ 5/5
GoogleHaart Lettings Agents has the best service in securing property. This statement is not complete without mentioning Darcey, she has an exceptional Customer Care service, very patient and extremely helpful. Thank you.
Shumirai · 25 October 2024
Agent replied · 8 November 2024
Hi Shumirai, Great to hear you are happy with Darcey and the service :-) Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleThey are very helpful, patient, friendly and professional. Always there when you have a question or need anything. Especially Lara, Laura and Connor are outstanding. Thanks for everything you helped with.
Jung · 1 September 2019
Agent replied
Dear Jung Ag, Thank you for leaving such great and detailed feedback about your experience with haart Ipswich estate agents.
★★★★★ 5/5
GoogleHayley Jones was an absolute star. I don't think I've had such a friendly, informative, helpful house viewing like the 2 I've just had.
Fantastic and would recommend Haart wherever possible.
Jen · 29 July 2019
Agent replied
Hi Jen Nolloth, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
GoogleAmelie kindly took me to the property showed me round and then took me back home. Although the property wasn’t right for my needs, she was very helpful and would send me other properties I may be interested in.
Joanna · 24 June 2024
Agent replied · 23 August 2024
Hi Joanna, Thank you for your 5* rating a kind words :-) Jamie Crew, Sales Department
★★★★★ 5/5
GoogleI've been dealing with Haart for a couple of weeks now and it has been excellent. Hannah Turner has been the agent that we've dealt with and she has been nothing but friendly, helpful and proactive in our search for a property.
Communication has been excellent and any questions I have had have been answered quickly and concisely.
I honestly can't fault them. Thank you!
Thomas · 12 February 2018
★★★★★ 5/5
GoogleI viewed several properties with haart Estate agents mainly dealing with Hayley Jones she was absolutely amazing and friendly. I was to say the least rather awkward and had a lot of questions. Nothing seemed out of her way or to bother her and was only to happy to help with a smile. Always sent properties that matched my search requirements which made searching alot easier. So thank you very much for her time, patience and understanding
Jason · 26 March 2020
Agent replied
Dear Jason Woollard, Thank you for leaving such great and detailed feedback about your experience with haart Ipswich estate agents. We hope to see you soon!
★★★★★ 5/5
GoogleJake Richardson is my property manager, he always responds quickly and is on hand to deliver an excellent service; polite, motivated and with attention to detail - I cannot speak highly enough about him and the way he represents Haart Letting. A true ambassador for the company. Great service - keep it up :-)PositiveResponsiveness, Quality, Professionalism
Chris · 20 June 2021
★★★★★ 5/5
GoogleDarcey helped me a lot in clarifying my doubts regarding which property I should move into. And she helped me a lot in figuring out my finances and easing my decision making process.
Muhammad · 23 September 2024
Agent replied · 23 October 2024
Hi Muhammad - Great to hear you are happy with Darcey and the service - Lara Stevens Residential Lettings
★★★★★ 4/5
GoogleHayley Jones is full of energy and superfast to respond to any queries. It was lovely speaking to her, she has amazing communication skills.
Rizwana · 30 May 2021
Agent replied
Hi Rizwana, thank you for this kind review. Matthew Jaques EA Sales
★★★★★ 5/5
GoogleI dealt with Henry Lane at the Ipswich office who swiftly found me a room in the area I was looking for and at a price below my maximum budget, he also helped me through all the reference checks and the level of service he provided was very high.
I would not hesitate in recommending Haart to anybody wanting to rent a property.
Steve · 12 February 2019
★★★★★ 5/5
GoogleBeen really helpful throughout buying and selling my property great team to work with especially Lauren for her hard work keeping me updated regularly with processes she is the best
Daniel · 29 July 2019
Agent replied
Dear Daniel Brown, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 5/5
GoogleOllie, George, Adam, Neil, Corrine, Hayley, Tony, Kristy and Steve are all fantastic. Ollie guides the team with great finesse, George takes on the fabulous properties, Adam progressed my sale fantastically, Neil, Corrine and Hayley are fantastic at negotiation and were great on the viewing. The mortgage guys were so helpful and made the financial side of the process easy. Overall what a fantastic team, I will not hesitate to recommend haart of Ipswich to anyone, well done.
Connor · 29 July 2019
Agent replied
Dear Connor Manning, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope you enjoy your new home Oliver
★★★★★ 5/5
FacebookThe service I received from Connor and his team was friendly, professional but not pushy at all. Everything was explained well and then the pace of events determined by myself.
Andy · 20 May 2019
Agent replied
Dear Andy Garnham,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
GoogleNeil has been excellent throughout my purchase. He has kept me up to date and has answered any questions raised. I will certainly recommend him to friends and family.
Dan · 30 October 2019
Agent replied
Dear Dan Cullum, Thank you for leaving such great and detailed feedback about your experience with haart Ipswich.
★★★★★ 4/5
GoogleHayley has been Very helpful With mine and my fiance‘s property search, has been very open and honest about the properties and the work that she thinks needs doing
Declan · 24 October 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleCorinne Reed has been most helpful and supportive I would like to thank her for the work she put into my purchase. Barry
Barry · 25 June 2021
Agent replied
Hi Barry, Thanks for your amazing review and for pointing out Corinne's excellent service. Matthew Jaques - EA Sales
★★★★★ 5/5
Googlewe would like to say a big thank you to Hayley for her supper service helping us to purchase our 2 bed propertyPositiveProfessionalism
Michael · 20 June 2021
Agent replied · 19 June 2024
Hi Michael, Great to hear you are happy with the service, Matthew Jaques - Sales
★★★★★ 5/5
Facebooki just want to thank Tyron for helping us move in to our new home, he understood exacly what we wanted and managed to move us inwith no bother
Manoil · 27 September 2019
Agent replied
Hello Manoil Alexandru, we appreciate you taking the time to leave us this feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.