haart reviews

★★★★★ 4/5

Google

I’ve had a very positive experience with Haart so far, particularly with Ptolemy. From the beginning, Ptolemy has been professional, approachable and genuinely understanding of what I’m looking for. I really appreciate the personalised approach rather than feeling like just another applicant. The regular email alerts whenever suitable properties come onto the market have also been very helpful and have made it much easier to keep up with new listings. Although I haven’t secured a rental property yet, I’ve been impressed with the level of communication, responsiveness and support throughout the process. I’m giving 4 stars for now simply because my search is still ongoing. If I’m successful in securing a property through Haart, I’ll happily come back and update this review to reflect the full experience. Thank you, Ptolemy, for all your help so far.

Rohan · 1 August 2026

★★★★★ 5/5

Google

Haart were very good in communicating from offer acceptance to completion. Unfortunately our solicitor was not keen on talking on the phone, so Sarah was a huge help in getting everything completed as soon as possible and keeping us up to date all the way through the process, which for a first time buyer could have been much more confusing without her great help!

Brad · 8 August 2026

★★★★★ 5/5

Google

From the word go, Haart Agency was very efficient at putting our house up for sale on the various websites. The agents involved displayed the photographs of the house in a very positive light with the descriptions highlighting its best features. We found the estate agents very proactive as they were able to secure regular viewings, and kept us up to date about progress. Sarah Dalgleish was actively involved with maintaining contact with the prospective buyer and promoting the flow of information between us. She kept us informed at the end in the final stages of exchange and completion.

Debbie · 12 April 2026

★★★★★ 5/5

Google

Matty is a rising star in our opinion. No hard sales talk or promises that raise expectations, like some agents we have encountered. Just good honest advice, seeing people at the heart of the process. A real gentleman. Holly must get the gold star for communication. We have been well informed of all the various steps and where we are in the sales process. Ashlee deserves a mention for all the background work she has done. Thank you Ashlee ! The whole agency has shown professionalism, compassion ( knowing that health challenges make viewings etc difficult) and have supported in any way they can to secure a sale asap. Would not hesitate to recommend to others

Sue · 16 March 2026

★★★★★ 5/5

Google

Haart were very welcoming and helpful when I went into the Ipswich branch to get information on selling a house and also for then looking to rent after. Freddy search spoke to me while in the office and Matthew McGill came and provided us with a valuation and assisted with all the information around costs and details on selling. Freddy and Matthew were professional, super helpful and it was a pleasure to chat with them about the house and sale and felt effortless on my part especially in the difficult circumstances surrounding the sale of my house. Haart are our top choice to sell with.

Rachael · 13 February 2026

★★★★★ 5/5

Google

Sarah Dalgleish has been incredible since picking up my case months into the process. She responds to emails quickly and compassionately. Throughout her time helping me she has gone way above and beyond her job role tp support the sale and to support myself when I've been feeling stressed and overwhelmed. I could not have asked for any better service and I cannot recommend her enough. Unfortunately my next purchase won't be in the area but if it was she would be the only estate agent I'd want to be working with. Thank you so much. Extra quick response times via the email contacr service. I'm really happy with initial meeting with James Vivian. Clear, concise information and very friendly. Really made me feel at ease going with this company. Will post a further review once things have moved on but I'm confident I'll be having a good experience with James and the company!

Kayla · 27 January 2026

★★★★★ 1/5

Google

Unprofessional and deceptive behavior from haart Ipswich regarding a rental apartment. I paid a £173.07 holding deposit based on explicit written confirmation from agent Kalen Goulbourne stating that allocated parking was included. Branch Partner Lara Stevens was directly CC’d into this correspondence . The agency then failed to provide a vital scheduled in-person viewing on my day off, with agent Ptolemy admitting via email that haart did not possess any duplicate or master keys to their own listed property. They subsequently ghosted me on the day. After being forced to withdraw due to this total lack of entry access and communication, haart’s automated system accidentally emailed me a new marketing alert for the exact same flat explicitly stating: "back available, no parking." Despite admitting in writing that the viewing failed due to an issue accessing the property, and despite their own emails confirming they mis-advertised the property's core parking amenities, Branch Partner Lara Stevens issued a formal Stage 1 rejection (Ref: 6724516) refusing to refund my money. She chose to completely ignore her own direct email history and CC trail to claim I was mistaken. This matter has now been escalated directly to The Property Ombudsman for unlawful retention under the Tenant Fees Act 2019. Renters beware, completely disorganized, misleading advertising, and bad-faith customer service.

Tii · 8 August 2026

★★★★★ 5/5

Google

Thanks to Holly and Matty for a quick and efficient service. They were fast to get back to us, communicated really well and kept us up to date and then provided our valuation really quickly on the same day. A great experience overall, thank you.

Mike · 22 July 2026

★★★★★ 5/5

Google

Very happy with heart, and especially Sarah since she started on the sale of our house she was 100% from start and even stronger on the finish! Would probably still not have sold yet if it wasn’t for her. Thank you Sarah !

Aaron · 1 August 2026

★★★★★ 5/5

Google

Kalen was so great, he helped so much from viewing the property to move in - really big thanks to him!! So supportive and certainly a valuable member to the team :)

Chiara · 1 August 2026

★★★★★ 1/5

Google

My experience with Haart Ipswich has been disappointing at best. The team’s behaviour was unprofessional and, at times, borderline bullying. I informed Haart that I wished to come off the market during my two-week cooling-off period. When I did this, Matthew (who was full of charm during the valuation) reacted immaturely and defensively. He later called to tell me I couldn’t withdraw because of a clause in the contract that allegedly waived the cooling-off period if signed in store, despite me being clearly told at the point of signing that I did have a two-week cooling-off period. After several back-and-forth conversations, I escalated the issue to the area manager. I reluctantly agreed to reduce the contract term purely because I wanted my property sold and wanted the situation resolved. I then reduced the asking price to help generate interest, but the service remained poor. They managed to secure only two viewings, both of which were handled badly. On the first, Ashley arrived 30 minutes early with the potential buyer, having never been to my property before, meaning she was effectively viewing it for the first time alongside the buyer. On the second viewing, Alex arrived late and missed it entirely, leaving me to show the buyer around myself. There was a potential third viewing, but I needed to rearrange the time. I provided Haart with several alternative slots. After hearing nothing for four days, I contacted them to check the message had even been passed on. I received a vague response from Ashley, which made it clear the matter hadn’t been chased at all. Upon leaving Haart, I was provided with a list of 12 people who had apparently been “introduced” to my property. Given that I was only aware of three of these, and only two actual viewings ever took place, I’m left questioning what arrangements, if any, were made for the other nine. One can’t help but wonder whether, had those introductions been handled properly, my property might have sold by now. I could list many more examples of how this company failed to meet even basic expectations. Overall, they have proven themselves to be completely ineffective and unprofessional. I wouldn’t recommend them to anyone and would never use them again, either as a seller or a buyer. Avoid.

Justin · 13 February 2026

★★★★★ 5/5

Google

I want to say a big thank you to Sarah!!! She was absolutely brilliant when it came to selling our house. It wasn’t a straight forward sale but sarah made it so easy for us. Great communication and always easy to get hold of! Thank you Sarah xxx

Kerry · 22 January 2026

★★★★★ 5/5

Google

Huge thanks to Shannon Spurling for a 5-star experience! Her professionalism, communication, and friendly approach made our move seamless. We are so grateful for her hard work and will definitely recommend her to friends and family.

Yue · 13 March 2026

★★★★★ 5/5

Google

My husband and I recently purchased a house through Haart Ipswich. Being first time buyers we didn't really know what to expect but Sarah was our point of contact throughout the whole process. She was absolutely brilliant, giving us weekly …

Louise · 13 January 2026

★★★★★ 1/5

Google

I rang Haart as someone from Haart was posting a business card through my door asking if i wanted to sell my house. I rang their office to ask them not to donthis as i didn't want to sell. The person i spoke to Just laughed. I was somewhat annoyed and ended the conversation. Its hard to believe that business people are so unprofessional.

Elaine · 23 March 2026

★★★★★ 5/5

Google

I am really excited to write a review about Ipswich Haart because I have been so much facilitated in my letting process and I am really thankful to James Vivian who has been so supportive and so professional in his work . He was always approachable and helpful through out the processes from my application till the date i moved in and even afterwards if i needed any help with the property. It’s really appreciable that James made sure that I was well informed about everything at every step ! Overall I am very satisfied with the Haart services and assistance as per my experience .

Sidra · 23 September 2024

★★★★★ 5/5

Google

Jamie from Haart was instrumental in helping us both buying and selling our homes. His knowledge, professionalism, and dedication were invaluable throughout the entire process. Jamie's dedication and expertise were evident from the start. His efficiency and attention to detail were unparalleled and his excellent communication skills kept us informed throughout the process. What truly set him apart was his ability to motivate and encourage the chain to move forward, ensuring a smooth and timely transaction. We feel incredibly fortunate to have had Jamie as our estate agent. His invaluable contributions made our home-buying-selling experience dare I say enjoyable! If you're looking for an estate agent who goes above and beyond, we would highly recommend Jamie to anyone looking to buy or sell a property. Haart is truly lucky to have such a dedicated and talented individual in their company. Thanks Jamie!

Rachel · 23 September 2024

★★★★★ 5/5

Google

"We had a very positive experience with Kalen Goulbourne during our property search. Although we ultimately decided on a different property that better suited our specific location needs, Kalen was one of the most professional agents we …

Kunal · 13 January 2026

★★★★★ 5/5

Google

Callum from Hart Estate Agents Ipswich branch showed my son and I a property on the 30.10.24 at 5:30. Callum was on time and very professional. He was informative and answered all my questions regarding the property . Callum was also very considerate of my son’s additional needs which made me and my son feel at ease and comfortable and confident whilst viewing the house . Thank you Callum for your time. Priscilla and Gareth

Priscilla · 1 November 2024

★★★★★ 5/5

Google

Highly Recommend Haart and James! James from Haart went above and beyond to assist us when we needed an urgent opinion over the weekend. Despite it being his day off, he kindly visited the property and provided a thorough rundown of everything involved in letting through Haart. His knowledge was extensive, and he took the time to make sure we fully understood every step. His professionalism and dedication were truly appreciated. We highly recommend both Haart and, especially, James for his outstanding service!

Vicky · 13 February 2026

★★★★★ 1/5

Google

Me and my partner do not recommend. We were looking to move into our first flat together, found a property and got all the referencing done for it suddenly landlord withdraws our application and we were not given a reason. The company had another property for us to move into instead and we said yes, but they did not offer us any viewing which was strange. We move in and the place is disgusting, it’s covered in mould top to bottom and the smell was horrific. The toilet did not flush properly and the shower did not drain well either. Previous tenants items were all over the place which lead to us having to dispose of them ourselves, also the flat was not cleaned. The flat was so damp and cold that mould got on all our belongings so we had to throw most things away which wasted our money. There was a constant leak through the ceiling which came from upstairs and that was not fixed. Nothing got fixed or sorted while we lived there. The property was not liveable and the mould was dangerous to our health.Will not be using again in the future!

Kate · 5 June 2024

★★★★★ 1/5

Google

The worst estates agents from Ipswich . Think twice before selling your property with them , may there fee is not so high for the vender but take in consideration that the sale may not be always in your best interest. Try to buy two different properties with them and both times the same problems . They speak about my financial situation without having any details just my id papers , lack of communication if you don’t call they don’t inform you about anything and when you call no one knows anything or they are in a appointment or they have a medical appointment . First time when I put a offer I had the confirmation from the vendor that he was advised to don’t accept my offer . Take in consideration that they never had any details of my financial situation but they was not happy as I had already a mortgage advisor and soliciters . At the first attempt to buy a house I was suggested by there estate agent to offer just the asking price as I first said I am happy to offer a bit more to make sure I have more chances and also the mentioned a man name and said when call the agents to put the offer to say his name . When asked how it was that person as I was getting confused about how is how , he said that probably the next person that is coming to see the property knows the man mentioned. They don’t work in the customer interest they work in there own interest . I was planning to do official complaint but I think will be waste of time as I believe the manager is aware also about what happens there , still consider the main office and the ombudsman but I feel stressed because of them and also discriminated as I aways been put on hold and not called back . Have 3 days since they promised I will be called . That is my experience with them compering with others estate agents that I seen other properties lack of professionalism , lack of communication, they speak about your situation with out having your details they probably just assume , probably discrimination also at least that is what I felt special if you don’t accept there mortgage advisor and there solicitors Don’t waste your time with them thats my advice

Mihaela · 13 August 2025

★★★★★ 5/5

Google

Every time I call Haart they are very polite and friendly. Darcey especially which is whom I spoke with today, regarding the property that I am trying to rent. After seeing a property online, sending in my details Darcey called me right away and sent all the information and details of the property. It was a pleasure dealing with Haart especially since my relatives has been renting from Haart now for over 4 years and they are the best. Again it's was a pleasure thanks so much Darcey awesome job.

Mary · 20 May 2024

★★★★★ 4/5

Google

Matthew and Holly , have been so efficient and helpful right from the start . I know I can get in touch and ask questions if I need to . I feel at ease because it can be a stressful time when selling a house . Thank you both .

Doreen · 15 August 2026