Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust bought a property from Haart. Whilst it was a difficult and stressful process, through no fault of Haart. Luke and Sarah were fantastic on chasing the chain and maintaining excellent contact. Thanks for all their help
Sue · 20 June 2023
Agent replied · 19 June 2024
Thanks for the brilliant review Sue, we really enjoyed working with you. Many thanks, Matthew Jaques - EA Sales.
★★★★★ 1/5
GoogleAgency focused solely on profit. We were due to move into a house in January 2023 when I arrived from abroad. The landlord didn't have the EPC certificate issued (because he wanted to bring in a friend of his and avoid paying company fees), so we had to pay £150 a night for a hotel for over a week even though the contract was signed. During the visit, the Haart agent didn't turn up and we had to contact him during the day to find out why: he'd been stuck in traffic and didn't think it was appropriate to let us know... The agency couldn't find any solution to the problem of the EPC certificate and I had to pay the electrician myself to finally be able to move in.
After that, the management always contented themselves with giving us a minimum of information and passing the buck to the landlord without ensuring that the repairs were carried out. The house alarm was never repaired. Coming from abroad, I am extremely surprised and disappointed by Haart's service, which seems to me to be below the standards in force in this country.
Fred · 23 October 2023
Agent replied · 19 June 2024
Hi Fred, I am sorry to hear that you are disappointed, unfortunately at the start of the tenancy a safety check/cert had not been completed and we were waiting from this from the landlord before we could safely and legally move you into the house. We kept you upto date through the whole process, offering you alternative properties which you turned down. You then offered to pay for the safety cert yourself which we would never suggest to a tenant but you said that is what you wanted to do to be able to move in we certainly didn't ask you to pay for this. When we manage a property we must ask for the landlords authorisation at all times so not 'passing the buck' but following a process that ensures correct and legal authorisations are sought before proceeding. If you would like to discuss further so please call me on 01473 226502 and we can arrange a time for you to come to the office to discuss further. Lara Stevens Residential Lettings
★★★★★ 1/5
GoogleI assume you encourage your agents to ask tenants leave reviews mentioning their names, cause that is exactly what I was asked 3 times, however when a tenant faces problems with the property and (as leaking ceiling and hot water supply collapse) and kindly ask for help-your colleagues forget about all friendly manners and even write quite unhealthy emails and/or just ignore helping people they were smiling to, asking for the Google review. Ridiculous, isn’t it?
Василь · 21 January 2024
Agent replied · 19 June 2024
Good afternoon,
I am sorry to hear about this, please can you call us on 01473 557303 so we can discuss further and help assist you with your issues.
Kind regards, Laura Cullum - Property Management
★★★★★ 5/5
GoogleI would like to say a big thank you to Jodie Beaver for dealing with the issue in my rented property very quickly and efficiently.
Grazia · 21 March 2024
Agent replied · 19 June 2024
Thank you for your 5 star review and feedback! Regards, Laura Cullum - Property Management
★★★★★ 5/5
GoogleHaart estate lettings agents are the best especially Darcey Bullock. I like the way she interact with you. Keep it up.
Esther · 5 June 2024
Agent replied · 19 June 2024
Hi Esther, Thank you for your 5* Review, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleAn Amazing and total help in getting my accomodations by JAMES VIVIAN.
I'm a Happy Client 😄 Courtesy of James.
Thank you James for helping, you made it easy.
Oby · 22 December 2023
Agent replied · 19 June 2024
Hi Oby, Great to hear you are happy with James and the service, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleVery efficient and helpful service. Darcey was brilliant in helping me understand the available rental options,
Would recommend
Mohamed · 24 July 2024
Agent replied · 23 August 2024
Hi Mohamed - Thank you for your 5* Rating :-) Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleHad an amazing experience.
Darcely was very lovely and kind.
She made the whole process easier and faster.
Rachel · 24 July 2024
Agent replied · 23 August 2024
Hi Rachel, Great to hear you are happy with Darcey and the service ;-) Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleHaart have been great throughout the process of getting my property sold. Hayley has been with me from start to finish and shows she really cares, which goes a long way! Corrine is also very helpful and approachable and has been really supportive during this process. Thank you for everything, Hayley and Corrine!
Emma · 20 June 2021
Agent replied · 19 June 2024
Hi Emma, great to hear you are happy with the service, Matthew Jacques - Ipswich Sales
★★★★★ 5/5
GoogleI want to personally thank Jodie in Ipswich for all her help settling in and also her swift response and actions.
SURESKY · 29 May 2024
Agent replied · 19 June 2024
Hi there, Thank you for your feedback and 5* rating, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleMany thanks to Callum Bale for taking us to a viewing. Appreciate Callum's professional advice on real estate market. Highly recommended.
Idy · 20 May 2024
Agent replied · 19 June 2024
Hi Idy - Great to hear that you are happy with Callum :-) Jamie Crew Sales Manager
★★★★★ 5/5
GoogleDarcy was lovely and very helpful for all my enquiries. I’d highly recommend her and haary again
Sylvia · 24 July 2024
Agent replied · 23 August 2024
Hi Sylvia, Great to hear you are happy with Darcey and the service :-) Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleDarcey has been so helpful throughout the process, I would recommend anyone to rent with haart as they are responsive and straightforward.
Helloabigail · 20 April 2024
Agent replied · 19 June 2024
Hi Abigail, Great to hear you are happy with Darcey and the service, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleHaart have been great throughout the process of getting my property sold. Hayley has been with me from start to finish and shows she really cares, which goes a long way! Corrine is also very helpful and approachable and has been really supportive during this process. Thank you for everything, Hayley and Corrine!
Emma · 23 March 2021
Agent replied
Hi Emma, great to hear you are happy with the service, Matthew Jacques - Ipswich Sales
★★★★★ 5/5
GoogleDarcey is cooperating and lovely harrt employee. I highly recommended for her promotion
Mehwish · 23 September 2024
Agent replied · 23 October 2024
HI Mehwish - Great to hear you are happy with Darcey and the service - Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleRecently rented a property from Haart. Very friendly and efficient service. Helped us all the way through with everything. A big thanks to Nathaniel and all the team at Haart. Will definitely recommend this company.
Fifi · 20 June 2023
Agent replied · 19 June 2024
Hi Fiona, thank you for your feedback, great to hear you are happy with the service :-) Lara Stevens - Lettings
★★★★★ 1/5
Googlevery poor communication from the start. Was told I would get a call once a week with updates but only received a call the first week. After this I spent weeks calling the office trying to get an update but was always told I would get a call back which never happened. Didn't even get a courtesy call to let me know when the sale had completed.
Matt · 5 June 2024
Agent replied · 19 June 2024
HI Matt, I am sorry to hear that you have been disappointed with the service, please call the office if you would like to speak further, Jamie Crew Sales Manager
★★★★★ 5/5
GoogleHayley has been great keeping me up to date with the housing market. Only sharing properties within my budget. Cannot fault her or the Ipswich branch. I have other concerns for another branch in Suffolk, where i chose not to take my business due to professionalism. Hayley is an asset to your company.
Joel · 28 January 2021
Agent replied
Hi Joel, Thank you for your kind words about Hayley, Matthew Jacques, Ipswich Sales
★★★★★ 1/5
GoogleAgent “kindly” asked for several times to write “5-star-review”. Haven’t solved multiple issues with property for several months, didn’t help with moving out earlier (unacceptable living conditions) ensuring I still have to pay for another month and no other options were possible (they were according to the contract). Have persuaded to buy insurance or to have £10k in bank account, otherwise no rent! Are these rules for immigrants only?
UPD: I was not communicated properly about these “10k-cash-clause” by the agent. Got a call from the insurance company ( btw my personal information was disclosed) saying I NEED to buy the insurance and nor explaining “why”. I mean I was forced to buy insurance and not even asked if I have those account balance. I assume it was due to my «fragile refugee status»
Валерія · 24 August 2023
Agent replied · 19 June 2024
Hi Валерія, Thank you for your feedback. There is a clause in the Tenancy Agreement regarding all tenants being able to cover their tenant liability, this is a clause that applies to all tenants. If you would like to call me on 01473 226502 we can discuss further if you wish. Lara Stevens - Residential Lettings
★★★★★ 5/5
GoogleNathaniel was incredibly helpful and friendly, providing a wealth of information and exploring various possibilities. Grateful for his assistance in helping me find my new home. Thank you
Mohammad · 22 November 2023
Agent replied · 19 June 2024
Hi Mohammad, Thank you for your kind feedback, its great to hear you are happy with Nathaniel and the service, Lara Stevens Residential Lettings
★★★★★ 5/5
GoogleCorinne Reed has been extremely helpful with all my questions and has been patient with me. I have found that anyone I have spoken to have been very helpful. Hayley was very good at showing me around the property (I hope that's her name).
I would recommend haart estate agents in Ipswich to anyone that would ask.
Annette · 29 July 2019
Agent replied
Dear Annette Fancy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleI would like to thank Lara for her kindness and professionalism, Lara is incredibly knowledgeable and has the ability to make her clients feel at ease when they have concerns. I have no doubt Lara is a great leader and a credit to Haart.
Julie · 20 June 2022
Agent replied · 19 June 2024
Hi Jules, such kind words, thank you for taking the time to leave a review <3 I wish you all the happiness in your new home. Lara Stevens Lettings
★★★★★ 5/5
GoogleHayley was fantastic throughout. She always responded to my queries quickly and kept my mind at ease. I'm very lucky to have had her handle my sale!
Also, thanks to Matt for my initial valuation and Corrine for taking on some of the viewings.
Ollie · 20 June 2022
Agent replied · 19 June 2024
Good morning Oliver, Thank you for leaving Hayley a great review, we are pleased to hear you're happy with the service you received. Matthew Jaques - EA Sales
★★★★★ 5/5
GoogleHey Terrell,
We are very happy for the support you provided and very friendly with us.
It’s really appreciated, that we got you to find the house which is in good condition.
I can say that you are an asset to everyone who is looking for a proper house, you will guide them in a right procedure and assist them.
Thanks a lot for your tremendous support and I would rather say that we will continue any other initiative with your help only going further.
You will be the great asset for any organization you work for.
Raghuveer · 25 July 2023
Agent replied · 19 June 2024
Hi Raghuveer, Thank you for your review and great to hear you are happy with Terrell and the service :-) Lara Stevens - Residential Lettings
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