Trusted Agent profile · Ipswich
★★★★★
370 reviews across 3 platforms
1 Butter Market, Ipswich, IP1 1BA
Fenn Wright's office in Ipswich, at 1 Butter Market, is rated 4.5 out of 5 across 370 reviews on three platforms, including 148 Google reviews rated 4.4.
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Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleI’ve recently exchanged contracts on my first house and I don’t think I would’ve been so calm and reassured had it not been for the wonderful Anne. She always made sure she checked in with me and provided me with updates. I am very thankful for Anne’s wonderful support and service throughout the process!
Hi Laura, many thanks for your fantastic review which has been passed to Anne and the team at Ipswich. Thank you, Stella
1/5
TrustpilotDisappointed
Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.
5/5
TrustpilotI would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Chris was professional and very factual, and had good advice about the area. Shannon went above and beyond constantly throughout the tricky process of a large chain, keeping everyone informed and facilitating everyone involved. Highly recommended and I wouldn’t use anyone else.
1/5
TrustpilotAvoid at all costs
Don’t think I’ve ever bothered to write a negative review about anything before but this is well needed. I rented a property through this company for two years and it was the worst experience ever. They never dealt with a single issue I raised promptly, they made my end of tenancy exit hell, their constant lack of communication resulted in me ending up out of pocket despite me requesting information for end of tenancy information two months prior to which I had no response. They were extremely efficient at communication when they were collecting funds and other issues that benefited them but conveniently ignored my plea for action due to having to throw away half of my furniture due to mould damage from internal walls (this was not the first mould related issue I had raised about this property). The two young lads I spoke to on the odd occasion are the only reason I wouldn’t plea for this review to have 0 stars. I have requested contact information for HO in order to raise a formal complaint. Horrific company and will never be using them again.
5/5
TrustpilotFantastic experience with Fenn Wright…
I cannot recommend Fenn Wright’s highly enough. From the perspective of a buyer, they’ve been nothing short of brilliant. They’ve managed my expectations clearly throughout the whole process, from offer to completion. And, what would normally be viewed as a fairly stressful experience, the conveyancing process has been smooth sailing throughout. In particular, Kirsty King, who has been in weekly contact with status updates and actions, as well as managing all parties involved. She’s really gone above and beyond to help the process through to completion, and her knowledge, experience and willingness to help is a credit to Fenn Wright’s. I would have absolutely no hesitation buying again through Fenn Wright, or indeed listing through them.
5/5
GoogleThank you Amy.C and Alfie.M
Thank you for your review.
5/5
TrustpilotThank you Fenn Wright
To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property.
5/5
GoogleFenn Wright Ipswich did a fantastic job marketing the house, conducting the viewings, negotiating with the offers and progressing the sale to a successful conclusion. Everyone in the team is very likeable, professional and efficient. Highly recommended!
Hi Miles, many thanks for your review which has been passed to the team at Ipswich, Stella.
5/5
TrustpilotFrom Start to Finish
From Start to Finish , we were kept up to speed with updates / sales details and viewings , Paul , Jo, Naomi and team helped the best they could
5/5
GoogleFirst class service from Callum Jacobs and team especially given all the stresses and strains of Covid-19.
Hi Adrian, thank you for your great review which has been passed on to Callum and the team. Thank you, Caroline
1/5
TrustpilotIpswich team the worst
Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache
5/5
TrustpilotHouse sale progression
Kirsty kept us informed throughout the process as well as managing our expectations! A big thank you to a lovely lady.
5/5
GoogleI had a very positive experience with fenn Wright. Callum in particular was helpful and knowledgeable. It was especially important that fenn Wright took over all viewings and even did the final meter readings as we were selling my late father's property and I just didn't want to be at the property any more. I can't thank them enough for the extra support that they gave.
Hi Wendy, thank you for your lovely feedback which has been passed on to Callum and the team. Thank you, Caroline
5/5
GoogleAll the team were efficient and professional throughout but regular updates and chasing all parties by Jacky Terry were instrumental in moving the sale through to completion. Attention to detail and sensible advice resulted in a multiple viewings and soon produced offers. We would not hesitate in recommending them and using them again.
5/5
GoogleFennWright did a fantastic job selling our home and helping us find and buy our new bungalow. Callum and the Ipswich team kept us informed throughout the process so we could make the best decisions for us. An outstanding staff with a good understanding of market trends and who also provide great customer service. Definitely recommend the company and of course we would use their services again.
Hello, thank you for your great review which has been passed to Callum and the team. Thanks, Caroline
5/5
YellThoroughly professional, friendly, effective ...
All the team were efficient and professional throughout but regular updates and chasing all parties by Jacky Terry were instrumental in moving the sale through to completion. Attention to detail and sensible advice resulted in a multiple viewings and soon produced offers. We would not hesitate in recommending them and using them again.
1/5
TrustpilotProperty mis-description, such poor service and attitude
I have recently purchased a property through this outfit, something I will never repeat again following this experience!
5/5
YellHighly recommend
I would recommend Fenn Wright and Alistair Mitchell for any commercial property transaction. He knows the market, works hard and communicates well
5/5
TrustpilotSimply Fantastic.
From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.
5/5
GoogleShannon at Fenn Wright was superb. We had a difficult chain and she went above and beyond chasing our part of it as well as others to get things moving. If only the other agents in our chain were as efficient! Would highly recommend
Hi Luke, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thanks again, Stella.
5/5
GoogleWe recently completed the sale of our parents property and although the process was complicated I must compliment Callum Jacobs and all his team for their amazing patience and perseverance in overcoming the obstacles put in the way of concluding the sale. I would whole heartedly recommend using Fenn Wright...well done to everyone.
Hi Ian, thank you for your fantastic feedback which has been passed on to Callum and the team. Thank you, Caroline
5/5
GoogleFW sold my property and despite it not being an easy sale, I was very impressed with their perseverance and that they regularly communicated with me to keep me updated of progress. I would highly recommend them and would use their services again.
Hi Jim, many thanks for your fantastic review which has been passed to the team at Ipswich. Thank you, Stella.
5/5
TrustpilotAn outstanding experience with Fenn Wright, Stanway
I have recently sold my home and purchased a property using Fenn Wright of Stanway
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