5/5
GoogleJust wanted to say thanks to Callum for his assistance. Really knowledgeable and helpful.
Agent replied · 13 June 2024
Hi Rob, thank you for your lovely feedback which has been passed on to Callum and the team. Thank you, Caroline
Trusted Agent profile · Ipswich
Fenn Wright Ipswich reviews
★★★★★
370 reviews across 3 platforms
1 Butter Market, Ipswich, IP1 1BA
Fenn Wright's office in Ipswich, at 1 Butter Market, is rated 4.5 out of 5 across 370 reviews on three platforms, including 148 Google reviews rated 4.4.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFenn Wright was first class
Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.
1/5
TrustpilotFenn Wright Colchester - HORRIFIC EXPERIENCE
Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!
5/5
GoogleFenn Wright did what they said they would do and manage everything in our best interests. The service was first class and the communication by Callum and Jackie was regular and appreciated. Without their efforts I am not sure we would have made the progress we did.
5/5
TrustpilotPhil, Kris and Kirsty
Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.
5/5
GoogleExcellent service from Fenn Wright when selling a house recently. I found that the communication was very good both before and after the sale was agreed.
Agent replied · 13 June 2024
Morning JL, many thanks for your review which has been passed to the team at Ipswich. Thank you, Stella.
5/5
TrustpilotProfessional service from day 1 to the…
Professional service from day 1 to the completion of the house sale.Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.We would totally recommend Fenn Wright and would have no hesitation in using again.
5/5
TrustpilotStanway Fenn Wright - Excellent!
Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!
5/5
TrustpilotProperty purchase Purchasing a property can be and is…
Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright. Many thanks again for your help. Very professional service. Darren northover
1/5
TrustpilotTerrible customer service
Wanted to view a property they have listed. The girl on the phone very unprofessional and telephone manner shocking.Wanted to view the property to make sure it's suitable for my family needs. I'm integrated on the phone. I'm not going to do a 140 mile round trip to waste my time. Won't be using this company. Wish I had seen the reviews prior to calling them. Would have saved my time.
5/5
TrustpilotExcellent Service …
Communication from Fenn Wright was excellent. Kirsty phoned me every week updating me on the progress of the sale and chased things up with the solicitor.
5/5
YellBest Agents in Town
Callum Jacob helped us with our sale and purchase and have found his service 5 star throughout. Thanks for all the help and guidance and making it possible. Best agents in Town, highly recommended if looking for a professional service. Thanks Mrs and Mr Ali
5/5
GooglePurchasing with Fenn Wright was a fantastic experience. Our agent Shannon from the ipswich office was always available and went above and beyond to help get our purchase completed and answer any queries we had. Would definitely recommend to anyone.
Agent replied · 13 June 2024
Hi Luke, many thanks for your fantastic review which has been passed to Shannon and the team at Ipswich. Thank you, Stella
1/5
TrustpilotTerrible company
I can only suggest that the good reviews of Fenn Wright have been written by friends and family or paid third parties. Terrible company
1/5
TrustpilotZero stars for us
Zero stars for us. We have had bad experience with the Ipswich and Woodbridge branches. Agents like to play games, keep you on your toes, play with your emotions so you can pay as much as possible (we are a one income family with young children). Yet, they accept offers for developers who pay way below the asking price, make up the house and sell it a year later for over 100K in profit. Shame on you all.
5/5
GoogleRyan and Annie at Fenn Wright were so helpful throughout a difficult sale/purchase, they really went above and beyond. Cannot thank them enough x
Agent replied · 13 June 2024
Hi Sam, many thanks for your feedback which has been passed to Ryan and Annie. Thank you, Stella
1/5
TrustpilotI wouldn’t recommend Fenn Wright for…lettings
I wouldn’t recommend Fenn Wright for sales letting. I previously had 20 years plus of dealing with them with no issues, but in the past 6 months I feel the service offered has gone down hill considerably!I had 3 properties with them but had major issues with them and their contractors on a new tenancy where I was told their cleaners had been in but on visiting the property, I found they hadn’t, I informed the agent who arranged for the cleaners to go back but the quality of cleaning was still very poor. I found out myself as there was no inspection from Fenn Wright to assure this had been done. I was even told that the cleaners had been in to clean, when in actual fact they had not.As I was disappointed with their service, I moved the portfolio to a more reliable agent. Fenn Wright were to hand over the keys to our new agent but Fenn Wright had lost keys to two of our properties. They were instructed to appoint a contractor to rectify the issue but failed to instruct him properly, resulting in yet another failed attempt at resolving issues, which they had caused.In my opinion the service I received was unprofessional, lack of communication between staff and I felt staff were undertrained or lacked experience in dealing with managing my portfolio and that some staff would benefit from supervision.I will not be using Fenn Wright in the future!
5/5
TrustpilotKirsty is amazing and gets the job done…
Kirsty is amazing and gets the job done 👍🏻
1/5
TrustpilotFenn Wright Sudbury
After being told that all parties were in line and ready to go we were looking forward to moving to our dream property, as we believed the chain to be in place.Four and a half months later and subsequently finding that, far from being ready to go; solicitors had not been appointed and mortgages had not been approved; the dream had slowly turned into a nightmare.No sale, no purchase, no chain, no move and no faith in Fenn Wright.The tired cliche of “promising a lot, but delivering little” seems fitting for this agency.We, therefore, consider that we were misled from the beginning.If you are considering using Fenn Wright; my advice would be: think very carefully.There are plenty of other agencies in the area.
5/5
GoogleFenn Wright and in particular, Callum, have been absolutely first class. They helped us sell our family home following an acrimonious divorce and Callum helped navigate the process and get the sale over the line. I would have no hesitation recommending them and they will be my 'go to' agent for future transactions. Excellent service.
Agent replied · 13 June 2024
Hi Bryan, thank you for your wonderful review which has been passed on to Callum and the team. I am glad we we were able to help, thank you, Caroline
5/5
TrustpilotFenn Wright, Estate Agents
The help I received was friendly and I always felt that I could ask questions when I was unsure of what was happening, without being a nuisance. The two members of staff that I dealt with were Scott Cracknell at the Chelmsford office, who found a buyer. And Hannah Potter, sales progressor, in Colchester. I cannot speak highly enough of them both.
5/5
TrustpilotThe very professional service from the…
The very professional service from the first meeting to the valuation and onwards with the viewings and onwards to the sale, I could not have had a better service, I was kept informed and up to date along the way from everyone at the office, just brilliant.
5/5
GoogleIncredibly helpful from the whole team. Made the process so easy for us and helped us find the right place. Shout out to MK who took our slightly unusual circumstances in her stride!
Agent replied · 13 June 2024
Hi Sam, many thanks for your review which has been passed to MK and the Ipswich team. Thank you, Stella
5/5
TrustpilotExcellent service
From the beginning Fenn Wright have been very helpful, had good communication, provided beautiful photos of our property when listing it for sale. James, Kirsty, Naomi & Jenny have been polite, efficient & we felt they looked after us throughout the stressful process of buying & selling houses. Thank you once again to all at Fenn Wright Stanway & Sudbury.
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