Trusted Agent profile · Ipswich
★★★★★
370 reviews across 3 platforms
1 Butter Market, Ipswich, IP1 1BA
Fenn Wright's office in Ipswich, at 1 Butter Market, is rated 4.5 out of 5 across 370 reviews on three platforms, including 148 Google reviews rated 4.4.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfect from start to finish…
The entire sales team for our new build property purchase at Brantham heights have been fantastic.We have been kept up to date with progress from start to finish. We have now moved in to our property and the transition has been seamless. They could not have done any more for us than they have. Much appreciated first class service.
5/5
GoogleJust completed on a property sold through Fenn Wright. Excellent service start to finish, with a special mention for Anne who kept an eye on the entire chain, nothing ever too much trouble.
Hi, many thanks for your fantastic review which has been passed to the team at Ipswich. Thank you, Stella
5/5
GoogleIncredibly helpful from the whole team. Made the process so easy for us and helped us find the right place. Shout out to MK who took our slightly unusual circumstances in her stride!
Hi Sam, many thanks for your review which has been passed to MK and the Ipswich team. Thank you, Stella
1/5
TrustpilotAVOID AVOID AVOID
Avoid like plague, these crooks are modern days racketeers. Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to say they’re sorry their maintenance man let them down and they forgot about the issue.Later I’ve lost my job and we had no move out, when telling them about it they first tried to make me pay an astonishing amount of money for an early release. We negociated that and agreed I would pay £1000 fine only to be released from the contract and they assured me no further payments will be requested from us. When we moved out we have cleaned the flat throughout and made sure it’s left spotless.Now they are harassing us and keep requesting further payments from us because apparently the have don another cleaning of the flat. THEY ARE THREATENING TO DESTROY OUR CREDIT SCORE IF WE DON’T PAY THEM THE MONEY THEY WANT.Look, It is a perfectly normal thing for a property to need a quick refresh after tenants have moved out but since when that charge was meant to be put on the tenants? Admit the landlord decided to redecorate the flat once we moved out now are we supposed to be liable for that also? What kind of racketeering is that?I feel utterly disgusted by Fenn Wright’s behavior and practices.JUST STAY AWAY FROM THEM.
5/5
TrustpilotExcellent Service
We sold our property through Fenn Wright and have been extremely impressed with the service. Weekly updates from the start of marketing, secured us a buyer and then stayed in constant contact with the solicitors and purchasers right up to completion. A really outstanding service. We are very grateful to Charley in particular
1/5
TrustpilotNeil sell of Sudbury is a rude…
Neil sell of Sudbury is a rude obnoxious little man that ignores calls
5/5
TrustpilotExcellent service and support
The property was not an easy one to sell. The marketing material that Fennwright prepared was excellent as was their communication and feedback. Once an offer had been agreed the post sales support in seeing the sale through was absolutely superb.
5/5
GoogleThey are professional, helpful and perfect in all departments... in just two days, they booked the viewing, showed us the property and got the application form filled and approved by the owner. No wasting time unlike most other letting agents.
Hi Ritu, thank you for your great feedback which has been passed on to the team. Thank you, Caroline
5/5
TrustpilotVery professional excellent service
Very professional service with a personal approach and excellent communication throughout the entire process
1/5
TrustpilotAvoid
My review is for Fenn wright and a specific land lord.
5/5
TrustpilotExcellent Service
Excellent service from the initial accurate valuation (as opposed to the competitors) to the ongoing update service with how the process / chain / completion was progressing. We were very pleased. Professional and personable. Thanks
1/5
GoogleDidn't bother returning my call as promised about a property just advertised. Instead they sent a van to change the For Sale to a Sold sign. Very polite, not much use. I haven't chosen my selling agent yet.......
Hi David, I have spoken to Callum Jacobs, Residential Manager at the Ipswich office, who would be more than happy to discuss and is an experienced valuer, if you would like to get in touch with him on 01473 232700 or email cjj@fennwright.co.uk. Thanks, Caroline
5/5
TrustpilotOutstanding customer service and…
Outstanding customer service and communication at all times throughout the sale process.
5/5
TrustpilotFive star estate agents.
Great communication, regularly updating me on where I was in the conveyancing process. Polite, respectful and contacted the seller direct with my queries. The best experience ever from an estate agent.
5/5
YellGreat Agent - house sale Ipswich Office
An intelligent approach to selling houses. An excellent service. Continuity in communication. Very responsive to our needs. We couldn’t have asked for more and our house sale went smoothly. We very much liked that the team works together to ensure nothing slows down due to personal leave. It sounds simple but they are incentivised to work as one team for your benefit (worked for us). Callum Jacobs managed our sale and is very professional. Thanks Fenn Wright, Emma and David LJ ipswich
5/5
GoogleI have recently completed buying my first house through Fenn Wright. The communication from all members of staff and especially the agent handeling the purchase, Josh L, has been outstanding. Even when out of the office, the other members of staff we’re all aware of where my sale was up to and able to help me with any questions I had. The process with Fenn Wright was simple and easy to manage along side my day job. Thank-you for an excellent service and I will definitely be buying through Fenn Wright again!
5/5
TrustpilotThey are very good and fast agents.
I highly recommend this agency, it helps you with everything you need!
1/5
GoogleLack of proactive selling. Due to this review, a member of management offered to ring me to discuss which I happily accepted. I waited for her to ring at the agreed time and day - nothing.
Hi Shona, I am sorry to read your comments, if you would like to discuss this further, please contact Caroline Wilman - csw@fennwright.co.uk Thank you
5/5
TrustpilotGreat experience with fenn Wright…
Great experience with fenn Wright selling my property this year. The fee was reasonable in comparison with other estate agents and the whole process was quick and professional. I'd especially like to thank kirsty King for her hardwork, she handled my sale from start to finish and was extremely helpful and efficient throughout.
5/5
TrustpilotHappy movers
Fenn Wright were proactive in seeking out the right buyer for our property during a very difficult year for the housing market in 2023. After several months the house was sold with a short chain and Fenn Wright tirelessly pursued the process to Exchange with constant communication with ourselves.
5/5
GoogleFantastic service, we had total confidence with Fenn Wright who sold our house. Kept us well informed throughout the process. Couldn't recommend more highly.
Morning Anne, many thanks for your fantastic feedback which has been passed to the team at Ipswich. Thank you, Stella
5/5
TrustpilotProperty Purchase
I purchased a property through Fenn Wright and I must say was very impressed with the updates and professionalism of the team and specifically Hannah Potter who was my main contact. Highly recommended!
5/5
GoogleExcellent service. Annie in particular was most efficient
Hi Cathy, thank you for your review which has been passed to Annie and the team at Ipswich. Stella
5/5
TrustpilotWe had outstanding professional and…
We had outstanding professional and personal support from Graham Buxton of Fenn Wright throughout a challenging process. His advice and guidance was invaluable and helped us navigate a number of twists and turns. I would highly recommend him and his firm to anyone planning a house sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
