Trusted Agent profile
★★★★★
367 reviews across 3 platforms
1 Butter Market, Ipswich IP1 1BA
Fenn Wright's Ipswich office at 1 Butter Market is rated 4.5 out of 5 across 367 reviews on three platforms, including 148 Google reviews rated 4.4. The 205 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team care…
The team are very friendly and helpful at every stage.Kirsty went above and beyond to help us reach the end goal and move before Christmas! Highly recommend Fenn Wright Stanway not a pushy sales oriented team, they genuinely care!
1/5
GoogleSuggest you go elsewhere! I popped in with some very specific requirements. I asked for details of any houses to buy with stair lifts or where stair lifts could be fitted. I specifically said this was instead of ground floor flats/ bungalows. The manager actually complained that I was giving comprehensive information to what he said was “a junior member of staff”. I was then given details for a ground floor flat… the exact opposite of what I asked.
Hi John, sorry to read your comments and we would welcome the opportunity to discuss this matter further with you. Please contact Alan Williams, Managing Partner - acw@fennwright.co.uk Thank you
5/5
GoogleThe agency was great from the start and have helped us with buying our first house. Anne was great at keeping us in the loop and for advocating for us. She was great at wrangling all parties, and keeping our spirits up when things, inevitably, took a while and felt frustrating.
Hi Alice, many thanks for your fantastic review which has been passed to Anne and the team at Ipswich. Thank you, Stella
5/5
TrustpilotI am a tenant renting through Fenn…
I am a tenant renting through Fenn Wright and a few maintenance issues have cropped up over the last few months. Jake Richardson in the property management team has been so helpful, always getting in touch super quick - quicker than i'd expect from a really big , busy lettings team and really good at communicating and keeping tenants updated. He has made the process of getting things repaired so easy , and smooth. Thank you Jake and also Roseann and Ross and the rest of the Fenn Wright team. Always very organised and super helpful.
5/5
GoogleThank you so much to Fenn Wright, especially Chris Jessup, for all the help with the sale of my mother's house. Chris was so easy to deal with, and I had great confidence in him, knowing he had long admired my mum's house, and he knew the area well. The sale was seamless and we got a good price. I would highly recommend Fenn Wright.
Hi Caz, many thanks for your fantastic review which has been passed to Chris and the team at Ipswich. Thank you, Stella
5/5
TrustpilotDavid was Great
If you have the pleasure of dealing with David, you’re in the best hands. Bought a home with his help and guidance in a very quick amount of time. He always communicated well and there was never a delay he couldn’t handle and push through
5/5
TrustpilotFriendly and super professional team
We used Fenn Wright for the sale of our flat in West Bergholt recently. From the initial contact and really impressive photographs (the flat looked stunning on Rightmove), through to completion we had regular updates to keep us in the loop throughout the sale. We were absolutely amazed that they sold our flat within a few days, despite it being Winter just before Christmas! We would whole heartedly recommend Kirsty, Paul and all the Fenn Wright team for their professionalism and attention to detail. Thank you so much, we greatly appreciate your hard work!
5/5
TrustpilotTracy from Fenn Wright was amazing
Tracy from Fenn Wright was amazing , she never stopped trying to solve problems and pushing ahead to make sure the sales process went through - I would really recommend to use Fenn Wright is you are selling our buying a property
5/5
GoogleIve been dealing with Mel Rowlands and the team for a few years now at Fenn Wright She makes it effortless for me as a landlord a very smooth service between client and agent ...
Hi Aron, thank you for your great feedback which has been passed on to Mel and the Lettings team. Thank you, Caroline
5/5
TrustpilotFantastic service start to finish!
Fenn Wright have been so accommodating and helpful from the off. We built up a good relationship with the team from day one. David Nesmith has been a great help, and just a genuinely nice person and a pleasure to deal with (even if we were very stressed). Hannah Potter did an amazing job at dealing with some difficult solicitors and made sure we were kept up to date the whole way through our sale progression. Can’t fault the team at all, very pleased to have worked with them. Thank you everyone.From Kelly & Adam P
5/5
TrustpilotFantastic team!
We’ve just completed buying through Fenn Wright in Sudbury and they’ve been absolutely fantastic. From day one they’ve been there for every issue both big and small and have never made us feel like it’s a bother. We would thoroughly recommend using them!
3/5
GoogleFenn Wright were the agents on our recent house purchase. I was overall really impressed with the sales team (Josh and Kyle specifically) who were really friendly and worked with us to agree a price. Unfortunately the person who was assigned to progress our sale was quite condescending to me, would often ring me and act as if we were holding the transaction up (we completed in 3 months to the day!), would ignore emails or not read them properly and generally seemed to make out like we were being difficult and/or I didn’t know what I was talking about (questioning our deposit etc). We were sprung a completion date with 2 weeks notice and couldn’t complete that day as we were out of the country. I offered a date 2 weeks later which was ignored and I then got an email the next week saying ‘I hope we’re on track for *initial suggested date*’ which my solicitor ended up replying to in order to repeat what I’d said. I was then called and told they were stressed as they were ‘trying to organise a chain’ but our chain was only 3 parties with us being FTBs and the people selling to our sellers having left the country. They also said they were unaware that we needed to give notice on our rented house and needed time to do so but I had passed this along when we initially viewed the house. I must admit I felt like a pain and like I was causing a problem/delay when we caused no issues and were waiting for enquiries back from the seller’s solicitors. I replied to all correspondence the same day as we were obviously keen to move too. They also sent me an email which contained the seller’s new address which I’m not sure they should have done. When we moved in we were only given one key and the seller’s said they ‘weren’t told’ they’d need to give us other keys which I feel like the agents should have made clear. It did put a dampener on an otherwise smooth and happy process unfortunately.
Hi Elise, thank you for bringing this to our attention. We pride ourselves on exceptional customer service and we are genuinely sorry that you felt some elements of our service fell short of the standards we set ourselves. Repeat business and recommendations have been the life blood of our success over generations and I hope that this part of your experience will not put you off dealing with Fenn Wright in the future. I am grateful to you for your positive comments about our sales team. If you wish to discuss further, please contact Chris Jessup - cj@fennwright.co.uk. Thank you, Caroline
5/5
GoogleAbsolutely first class service from start to finish. Chris is extremely professional and knowledgeable, and had helped us previously in buying a house. Selling was just as easy with them, and Shannon went above and beyond many times to help push our chain through, constantly keeping us informed and facilitating everyone involved. I cannot recommend them highly enough, and wouldn’t use anyone else to buy or sell with again.
Hi Emma, thank you for your fantastic review which has been passed to Chris and the team at Ipswich. Thanks again, Stella
5/5
TrustpilotI spoke to most people on the team and…
I spoke to most people on the team and felt they knew who i was and the stage of my sale I felt the company is honest and cares about their clients. I felt that I was communicated with in a timely fashion and my frustrations were understood. The feedback I received at the valuation of my house respected my feelings on parting with it. It was tough going at times but it is recognised as the most stressful thing you can do. And it is Thank you Fenn Wright
5/5
TrustpilotCharley is Amazing
Charley and the team at Fenn Wright were extremely professional and helpful in helping my Mum sell her Trimley St. Martin home. Mum and I live in the US, making it vital we had someone to guide us through the process while communicating each step at a time as selling a home in the UK is very different than selling a home in the US. We would recommend Charley and Fenn Wright to our friends and family in the UK.
5/5
TrustpilotI found my experience with Fenn Wright…
I found my experience with Fenn Wright an absolute pleasure and very easy and Kirsty was absolutely fantastic from the start to the finish and kept me up to speed on all transactions,I would highly recommend them to anyone
5/5
TrustpilotGeorgia and Hannah were wonderful!
My partner and I purchased our first property and had absolutely no idea what we were doing so were super thankful for Georgia. She helped us through the process by answering all of our questions, keeping us updated and dealing with my screaming down the phone when our offer was accepted! Hannah was our sales progressor and we loved how much we were kept in the loop when she chased our solicitors for an update. Thanks both!
5/5
Trustpilot5* service from start to finish
5* service from start to finish! Kirsty was great at keeping us updated throughout the whole process making it easy for us. Would recommend to family and friends.
1/5
TrustpilotRip off merchants !!!!
Be very very careful if you rent a property from this company. They are not understanding at all and do not listen. They pocket holding deposits and refuse to pay it back. After knowing the circumstances too. Very very unfair company and I’m very disappointed that they badly ripped off my son and his partner.
5/5
GoogleWe purchased through Fenn Wright and originally dealt with Jason Sewell. He was so helpful and professional. Our purchase drag on a long time thanks to useless solicitors and Jason always rang to chase up and keep us informed as to what was going on. He even dropped off post for us. Shannon also should be mentioned. If I ever think about moving again, I would definitely use Fenn Wright.
Hi Lynne, thank you for your fantastic feedback which has been passed on to the team. Thank you, Caroline
5/5
GoogleA wonderful reassuring experience. Communication was excellent, especially from Sinead Roche who kept in contact, replied to emails and followed up phone calls accordingly. Sinead went over and above her role in my opinion, being authentic and extremely understanding of my circumstances. I would highly recommend Fennwright purely on their professionalism, empathy and communication.
Hi Jennie, thank you for your amazing review which has been passed to Sinead and the management team. Thanks again, Stella.
5/5
TrustpilotWell done Fenn Wright
Whilst the whole house buying/ selling process can be incredibly frustrating, Fenn Wright made the journey from offer to completion as painless as I've ever experienced. Having had a poor experience with another agent, Fenn Wright took on our property, marketed it very well, handled all viewings and fought hard to get us the best price.
5/5
TrustpilotI had a great experience with Fenn…
I had a great experience with Fenn Wright from the initial viewing of the property I ended up purchasing, all the way through to completion. They helped me secure a great property at a really good price. I was made to feel important and valued as a customer even through the stressful times that can occur when purchasing a property. A special mention has to go to Kirsty who would answer all queries from me at sometimes silly times of the evening or even on her day off. She is a real asset to the company and optimises the values Fenn Wright has. Kirsty made the whole process feel easy even when it became tricky. I would use Fenn Wright at any given chance should I move again in the future. thank you all for an amazing experience from a buyer's perspective.
5/5
GoogleWe got really great service from Michaël Moody and Alistair Mitchell of Fenn Wright. They helped us sell one warehouse and negotiate the lease on another. We were very happy with the price we got. Their advice was spot on, and they were always responsive.
Hi Benjamin, thank you for your valuable feedback which has been passed on to the team. Thanks, Caroline
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fenn Wright's Ipswich office has 367 reviews across three platforms: 148 on Google, 14 on Yell, 205 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fenn Wright is rated 4.5 out of 5 across all 367 reviews, and 4.4 out of 5 on Google from 148 reviews, checked 9 October 2026.
Fenn Wright, 1 Butter Market, Ipswich IP1 1BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
