Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood communication
Good communication, Efficient in what they do.
Olawunmi · 29 November 2023
Agent replied · 12 June 2024
Hi Olawunmi,Thanks for your feedback and I was pleased to read that the communication delivered by our lettings team during your dealing with us was good and their approach efficient.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLovely Lady
Hi I had my inspection on my flat yesterday and a lovely lady Corrine Cullen done the inspection .. very profession and polite
Theresa · 14 July 2022
Agent replied · 12 June 2024
Hi TheresaThanks for your feedback following your recent inspection. I am glad that you found the approach of Corrine Cullen, our Inventory Clerk both professional and polite. I know that Corrine will personally be very grateful for your kind words. On behalf of everyone at Beresfords, many thanks for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotWas attended to by Hannah Grant whilst…
Was attended to by Hannah Grant whilst re letting my property. Very responsive, efficient and helpful throughout the whole process. Thank you!
Djr · 31 July 2022
Agent replied · 12 June 2024
Hi DJRThanks for your feedback. I was pleased to read that Hannah was responsive, efficient and helpful throughout the entire rental process. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommend Great Service
Excellent service in renting out a property from Cameron & Lizzie, both very helpful and informative every step of the way. Recommend.
J · 26 July 2022
Agent replied · 12 June 2024
Hi J MarlesI was pleased to read your positive comments regarding the service extended to you recently by our lettings team in Upminster. We all are very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFrom beginning to end the service that…
From beginning to end the service that I got from Lizzie it was amazing and very helpful, briliant team, Many thanks
Raluca · 21 July 2022
Agent replied · 12 June 2024
Hi RalucaMany thanks for taking the time to provide us with your positive feedback regarding Lizzie and the rest of our lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service. Polite chap
Excellent service. Respectful and polite at all times. Give the man a raise for goodness sake.
Josh · 28 January 2023
Agent replied · 12 June 2024
Hi JoshMany thanks for the positive feedback. I am pleased that you were impressed with the service provided by our local lettings team.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCheckout Review
A checkout was recently completed on my rental property, and i am very pleased with the work and report Melissa McGaughin produced.Many thanks
Robert · 11 April 2022
Agent replied · 12 June 2024
Hi RobertThanks for your recent review. I am glad you were happy with the approach of our inventory clerk Melissa, along with the quality and content of her subsequent report. I know Melissa will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional
Generally I have had no problems with this company.
Andy · 11 August 2023
Agent replied · 12 June 2024
Hi Andy,I just wanted to respond personally to thank you for the positive feedback and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGood service throughout my letting
Good service throughout my letting, always nice to see Sarah for midterms. Sarah have a professional service and I received my deposit back quickly.
Leanne · 29 January 2022
Agent replied · 12 June 2024
Hi Leanne,I am very grateful that you found time to post your recent review. It was great to read that you have been happy with the service provided by our local lettings team, and that following your departure from the property you received your deposit back quickly. I know that the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSarah Hills has given amazing customer…
Sarah Hills has given amazing customer service, an asset to the company
Rebecca · 5 May 2023
Agent replied · 12 June 2024
Hi Rebecca,We appreciate your feedback and I was pleased to read your positive comments, having recently dealt with Sarah. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat
The team are very friendly and professional, very fast response time.
Alice · 17 May 2023
Agent replied · 12 June 2024
Hi Alice,So pleased that you found our lettings team friendly, professional and efficient. Its great that you have provided them with a 5-star rating which is much appreciated.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat staff very friendly and have…
Great staff very friendly and have helped in every way possible
Billy · 16 May 2023
Agent replied · 12 June 2024
Hi Billy,Thanks for taking time out to post your review. I was pleased to read that you have found the approach of our staff friendly and that they assisted you effectively throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotVery Professional
Very Professional, all round.
Tony · 13 November 2023
Agent replied · 12 June 2024
Hi TonyMany thanks for taking time out to post your review. I am pleased that during your dealings with our teams you found their approach professional.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotIt was so amazing because they always…
It was so amazing because they always get in touch by sending different apartment
Micheal · 17 January 2023
Agent replied · 12 June 2024
Hi MichaelMany thanks for your positive feedback. I am pleased that we updated you on a regular basis with properties that were considered suitable.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotOverall good people but the process…
Overall good people but the process itself is very intrusive and seems unnecessary.
Peter · 27 January 2023
Agent replied · 12 June 2024
Hi PeterThank you for taking the time to post your recent review. I am not sure what specifically you refer to when mentioning 'the process'. I would be keen if you could email me directly with a little bit more information and why you feel it was intrusive and unnecessary. As a business we are always trying to improve the customer experience and the process in general, so it would be really useful to receive a little more feedback. To these ends I look forward to hearing back from you in due course.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe company was helpful and really nice…
The company was helpful and really nice and staff members were absolutely amazing
Eyitayo · 21 January 2023
Agent replied · 12 June 2024
Hi EyitayoI am pleased that you were impressed with the approach of our staff during your recent transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGuys they’re really helpful
Guys they’re really helpful. Respond very quickly. Wonderful services.
Diego · 24 May 2023
Agent replied · 12 June 2024
Hi Diego,Many thanks for providing your feedback. I was pleased to read that you found the approach of our team helpful and that they responded rapidly to any queries that were raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotGood, responsive service
Kept me informed at all stages and accepted my suggestions.
Ken · 31 March 2023
Agent replied · 12 June 2024
Hi Ken,Many thanks for leaving your feedback. I am glad your experience with us has been a positive one and that you were kept informed of progress throughout. We are all very grateful for your 4-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery great people everything is…
Very great people everything is explained in details so you can understand everything verg quick work they are the best!
Natalia · 7 February 2022
Agent replied · 12 June 2024
Hi NataliaJust a quick response to thank you for your positive feedback and 5 star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotvery thorough when dealing with my…
very thorough when dealing with my tenancy as a landlord and kept me up to date with progress
Sajive · 30 April 2022
Agent replied · 12 June 2024
Hi SajiveThanks for posting your recent review. I was pleased to read that you found the approach of our lettings team thorough throughout and that they kept you updated from start to finish. We are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally friendly and pleasant service…
Really friendly and pleasant service from all involved would recommend 100%
Josh · 3 February 2023
Agent replied · 12 June 2024
Hi JoshThanks for your comments. I am pleased that you were impressed with the service provided to you recently by our local lettings team and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally nice people and helpful nice…
Really nice people and helpful nice teamwork
Cristiano · 5 June 2023
Agent replied · 12 June 2024
Hi Cristiano,Many thanks for taking the time to post your review. It is great to read that your experience in working with Beresfords has been a positive one and we all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotprompt and informative.
prompt and informative.I was notified of any changes to rental situation. Tenants found quicklyResponded to questions within a day
Gemma · 7 February 2022
Agent replied · 12 June 2024
Hi GemmaWe all really appreciate your positive feedback following your recent dealings with us and I am pleased that we were able to find suitable tenants for you very quickly.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat service and professionalism from Beresford.
Edward · 13 June 2023
Agent replied · 12 June 2024
Hi Edward,
Thank you for taking the time to share your experience regarding the service you received at our Ingatestone office. The team works hard to provide the best possible customer care and will appreciate your 5 star award and kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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