Crofts Estate Agents Immingham reviews

★★★★★ 5/5

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The service that we received from Crofts, when selling my parent’s home, was exceptional and I cannot recommend them highly enough. They found us a buyer very quickly. The whole team were professional, approachable and incredibly helpful. From the first valuation and excellent brochure production we were so impressed. Whilst finding my parents a bungalow we also had viewings conducted by Crofts; they were made to feel comfortable at each viewing and weren’t rushed as they made their choice. (we did buy a bungalow through Crofts too) Our contact throughout the sale/purchase was Donna and I can honestly say that I have NEVER experienced such an amazing service. She liaised with all parties in the chain, including solicitors, and updated us weekly on progress. Throughout a VERY difficult and protracted process, due to other parties, she remained calm and professional with everyone. She gave 110% and is such an asset to the agency; even though she had other clients we always felt that we mattered and that she really did care. My parents truly appreciated Donna and the Crofts team making the difficult process of moving home for the first time in 58 years so much easier.

Helen · 21 January 2025

★★★★★ 5/5

Facebook

The two ladies at Immingham Branch were brilliant,kept me well informed about my purchase and my selling.Always available to answer any queries. Not sure that I would use the legal team had a few problems ,slow to get back to you.In general a great experience would use them again.

Keith · 17 July 2025

★★★★★ 5/5

Facebook

Emma and the team at Crofts ensured my house purchase progressed easily. I was kept informed throughout and the whole process was stress free. Thoroughly recommend Crofts!

Sarah · 13 March 2025

★★★★★ 5/5

Google

Took the pain of house selling away. Professional and helpful from beginning to end. Highly recommended. Donna is a ⭐️ and is so helpful 🙌🏼 …

Tracey · 24 March 2025

★★★★★ 5/5

Google

From viewing to completion, we could not fault the service we received. Arranging viewings was simple and convenient, and we were updated regularly on the progress of our future purchase. Donna called regularly, and made sure we were happy with the process. We tried to keep the buying process as 'in house' as possible, and were more than satisfied with a 10 week completion. I cannot recommend Crofts Estate agents enough. Thank you.

Andy · 24 March 2025

★★★★★ 5/5

Google

The immingham Branch are very professionnal and helpful. Special thanks to Donna HUART who ve been fantastic at every stage of the sale !!!

Philippe · 24 March 2025

★★★★★ 5/5

Google

Very impressed with Crofts from start to finish. Initial dealing with Matt to set up listing was a very easy and pleasant experience, very polite and humble young man. Having the property on the market and dealing with Donna until completion was also an excellent experience. Lovely lady with great communication skills. Supported me through a difficult period, along with weekly updates. Would highly recommend Crofts to anyone.

Ben · 24 March 2025

★★★★★ 5/5

Facebook

A stress free experience selling my mother's home with Crofts Estate Agents. Donna was brilliant, she kept me updated on what was happening with the sale. Thank you Donna and Crofts Immingham.

Ian · 21 October 2025

★★★★★ 5/5

Google

Donna was very great and very helpful with the purchase, always proactive and chasing things up.

Dan · 10 March 2026

★★★★★ 5/5

Google

Selling the bungalow was made easy by the dedicated staff. Donna was brilliant, she took away the stress of selling the bungalow. Thank you to Crofts Estate Agents and there staff.

Ian · 24 October 2025

★★★★★ 2/5

Google

Firstly, I want to just say I have updated my review and I will explain in detail why I have given my two-star rating for crofts estate agents, this review reflex the company as a whole and not just the individual premises. I've had numerous issues with Croft's estates for the past few months. Firstly the Cleethorpes branch doesn't seem interested in renting properties out to people who are on benefits or who have pets, they seem to use the landlord as an excuse everytime and say it's their fault. Anyway, we arranged a viewing with this branch on a property and never heard a single thing back despite us filling in an application form. We had to call them up to 2 weeks later just to find out that it was taken off the market due to so many applications despite the fact their website said it was under offer which in the industry means it's under offer... We then applied for a second property with them to get an email back asking if we was able to pay £5100 up front for the rental on this property as the landlord wanted 6 months rent. This was not stated in the listing agreements either. After this failed attempt we went to the immingham branch and the two ladies in there seemed a lot nicer and couldn't do enough to help. We booked a viewing for two properties and we informed them at every step of the way. We are on disability benefits but also work and earn more than the minimum required for a property. The lady who showed us around the first property seemed very eager in us putting in an application form to which we did and yet again we was told. Sorry the landlord has chosen another applicant in this instance, I asked why and they didn't give me an answer. Just the landlord makes the decision. We then again looked another property which we fell in love with and would be perfect for our needs. However, the lady showing us around in this instance which was the same lady from before seemed to be incredibly rude and didn't want us to be there when she realised it was us. Furthermore, she went on to tell me that this property being a new build probably isn't very good because she doesn't like new builds due to her personal experience. Highly unprofessional if you ask me. We raised our concerns about this lady to the branch in Immingham to be told this lady was never like this and they don't believe that's how she acted. We seemed to be the liars basically in their eyes and this lady could do no wrong. I then said to them I feel like we are being punished because we are on benefits and have dogs despite the fact that we have enough money and we even offered 2 months rent plus the deposit on the property in question in immingham. The lady said that a lot of landlords feel those on benefits stay at home more so therefore put more wear and tear on properties so because of this they are put off. Not only is this discrimination but offensive to people who work from home, there's no difference between someone on benefits or someone who works from home. A week went by. We heard nothing. We contacted them directly and about 4 hours later we had a phone call yet again stating the landlord had decided to go with someone else, at this point I had given up all hope and I genuinely felt like I was being discriminated against because of our situation. I emailed the owner of crofts Gary and explained the situation in detail. Unfortunately, the response I got back again seemed to be that of a common theme with crofts, which was just a bit direct and rude. Stating that they are never discriminating against anyone when I know for a fact that I'm not the first person this has happened to.. I have a friend who works in the industry and has told me countless horror stories about crofts. I'll never use crofts again and nor will I reccomend them to anyone who wants to rent. Landlords if you use crofts please consider those on benefits and don't discriminate against pets all the time. Remember we pay your mortgage..

Richard · 23 August 2024

★★★★★ 5/5

Google

Really impressed with crofts kept me up to date when solicitors didn’t showed buyers around the house I never had to be there they did it all but let me know when people were going round took care of epc that was required really helpful and polite my contact was Donna she did an excellent job and sold house within 2weeks many thanks to all

Colin · 22 March 2025

★★★★★ 5/5

Google

I had to sell my late mums bungalow. From start to finish the service/ professionalism and general treatment has been nothing but amazing. From our first meeting with Matt for brochure set up, to then have lovely dealings with Emma it has been so excellent. Kept up to date at all times. Perfect. Thank you. Jx

Jayne · 24 June 2025

★★★★★ 5/5

Google

Fab services, thank you Emma. Extremely helpful with every adpe

Gerald · 30 May 2025

★★★★★ 5/5

Google

Donna and the team were excellent throughout, could not recommend them more!!

Scott · 27 April 2025

★★★★★ 5/5

Facebook

We had a great experience when buying a property marketed by Crofts. Donna was very good at keeping us informed and answering any questions we had promptly. We would highly recommend Crofts and would use them to sell our house in future.

Darren · 23 April 2025

★★★★★ 5/5

Google

Crofts have been great to deal with during the sale of my house, from the free no hassle valuation and then leaving me alone to contact them when I was ready to sell, through to keeping me updated on prospective buyers and negotiating a good sale price with the final buyer. Would definitely use them again.

Jon · 24 March 2025

★★★★★ 5/5

Google

Highly recommend, very professional Mrs Emma Lamyman was fully informative throughout the transaction. Very friendly always on the ball. Have no hesitation in using them again.

Stephen · 24 March 2024

★★★★★ 5/5

Google

I was very pleased with the service I received from Crofts Estate Agents, Immingham Office. They carried out viewings, informed me when they were taking place and any feedback received. Always professional, polite and pro-active.

Jennifer · 24 August 2025

★★★★★ 5/5

Google

first time i have used a estate agent in over 40 years . croft could not do enough for you . if they said they would ring back they did and would call and speak to you and not text to tell you what was going on .

Brian · 24 March 2025

★★★★★ 5/5

Google

Second house sold with Crofts Immingham. Absolutely fabulous service from Emma, Donna and Matthew. Kept us up to date all the way through the sale. Thank you for your excellent customer service.

Jo · 24 August 2025

★★★★★ 5/5

Google

Great estate agents. Staff are very helpful and understanding. They explain everything very clearly and have lovely properties available to view. The viewing was arranged quickly and a lot of information about the property was given. Very satisfied with their service.

Sandra · 18 March 2026

★★★★★ 5/5

Facebook

Donna Huart is best broker. werry well communication keep seling faster. Many thanks for her and all best in selings. Many thanks 🙏

Aurelijus · 12 May 2025

★★★★★ 5/5

Google

This is my first time using Crofts estate agents but it won’t be my last! The whole team have been brilliant. All calls, queries and emails are answered promptly and I was kept informed regularly as to how my property was performing. Crofts managed to sell my property quickly and at a price I was very happy with. All the team are respectful, friendly and knowledgeable and I felt I was in good hands. All in all it’s been a good experience using crofts and I will definitely use them again and recommend them to friends and family. Thank you all for a quick and easy move.

Jo · 5 January 2025