Linley & Simpson Ilkley reviews

★★★★★ 1/5

Google

An absolutely appalling service delivery, did not carry out instructions made by the TDS, held onto deposits for several months, refused to acknowledge their failings and their actions and they had completely no idea what they were doing including conflicting information from various employees

Steve · 24 March 2026

★★★★★ 1/5

Google

Avoid at all cost! Estate agent wanted first month's rent 2 weeks before move in date, (which we were happy to pay so did) agreements all signed by both parties, references all passed, everything confirmed, Where due to move in, we have got …

Lucy · 14 March 2026

★★★★★ 5/5

Google

Lizzie has been so helpful even though I have been worrying about living by myself the first time and sending many emails - she has always responded to me and assisted me as best as possible! My oven didn't work properly when I moved and they helped replace my oven with a beautiful new one. Thank you so much to the team. Charlotte

Charlotte · 30 August 2023

★★★★★ 5/5

Google

I've been looking for a place for several months, as I am relocating. Trying to find the ideal place hasn't been easy in the current market. Over the course of that time I have met many estate agents from different agencies and I have say the approach of Matthew Baldwin has been fantastic. He really made a difference with his approach, knowledge, communication and going the extra mile. He goes out of his way to help, he is one of best agents I've met. If your looking for a new place I can highly recommend him and L&S. Wish there were more out there like him, as it can be such a stressful time especially with everything that's going on atm.

Gordon · 7 June 2021

★★★★★ 5/5

Google

working with Linley and Simpson I've found a very professional responsive team. Ami Woods has been my main contact, always on top, very knowledgeable about the business. I've also had dealings with Mackenzie Flint. The team at Ilkley certainly work hard and are very conscientious from my observations, so much so i have instructed a valuation for a family property.

Sue · 30 August 2023

★★★★★ 5/5

Google

We are 6 months into a first time renting through Linley and Simpson. The team at the Ilkley office were excellent in finding us property and could not have been more helpful in getting the house sorted for us. The maintenance team particularly Gordon was excellent when we had an issue with the property and within 24 hours the problem was sorted. I would highly recommend them

Stuart · 7 June 2022

★★★★★ 5/5

Google

All the staff are friendly and welcoming in the Ilkley office, I’ve dealt with Ben & Scott and they are both efficient and helpful, I’d highly recommend them to anyone looking to rent or buy property in the area. Thanks

Steve · 25 November 2023

★★★★★ 5/5

Google

By far the best experience at estate agencies that we have had. Evie and Lucy have been brilliant and at the same time so friendly. Great throughout - well done!

David · 20 January 2026

★★★★★ 5/5

Google

Great service from start to finish. Vicky came to see me and went through all details needed to rent out a property. After that, the whole team were proactive, helpful and engaged. Fully recommend.

Dawn · 28 October 2025

★★★★★ 5/5

Google

Had a lovely experience with Ben Holmes of Ilkley. He called me regularly to check in on my availability to view the property, he was very warm, friendly and knowledgeable about the property when I arrived, able to answer my questions and even before i asked them. He also tried to help and advise me on filling in the application form and keep me updated throughout the process. Asset to the Ilkley team and I wouldn't hesitate to recommend him and Linley and Simpson to anyone.

Kirstie · 25 December 2023

★★★★★ 5/5

Google

Had a lovely experience with Ben Holmes of Ilkley. He called me regularly to check in on my availability to view the property, he was very warm, friendly and knowledgeable about the property when I arrived, able to answer my questions and even before i asked them. He also tried to help and advise me on filling in the application form and keep me updated throughout the process. Asset to the Ilkley team and I wouldn't hesitate to recommend him and Linley and Simpson to anyone.

Kirstie · 27 October 2023

★★★★★ 5/5

Google

I've rented with Linley and Simpson before so when I needed to search for a new flat they were top of my list to contact! They had a great range of flats for all price ranges, I had an excellent tour of a number of properties with consultant Ben Holmes, who was friendly and knowledgable about the property and area, as well as understanding about my needs and requirements. Highly recommend getting in touch with them to find your next property.

Chris · 22 October 2023

★★★★★ 5/5

Google

Scott Knight was highly professionally, punctual, pleasant to deal with, gave excellent customer service, answered my questions really well and was very knowledgeable and approuchable, Thank you once again.

Hannah · 3 December 2023

★★★★★ 5/5

Google

Linley and Simpson have recently successfully let the three new apartments we created at The Old Grammar School in Otley. These are quite unique and eclectic, and we were for a little while concerned about reaching the right market - we need not have worried, as the highly professional team at Linley and Simpson found wonderful tenants for each apartment, people who love the spaces and who we hope will be residents with us for quite some time. I am happy to recommend Linley and Simpson as letting agents.

Nichola · 31 July 2023

★★★★★ 5/5

Google

Georgia was a great help at the viewing and answered all questions we had, provided great service throughout our application and was quick to let us know decision

Keirnan · 15 October 2023

★★★★★ 5/5

Google

Fantastic service from Linley and Simpson. Georgia has been especially helpful - she’s gone above and beyond to help me. She’s kept me in the loop, responded to any questions promptly, and explained each step of the process to me. Thank you so much Georgia - your help is really appreciated!

Sylvie · 15 April 2024

★★★★★ 5/5

Google

Couldn’t rate this estate agent more! Fabulous service, prompt, efficient, excellent communication and customer service. From viewing a rented property to getting a moving in date within a week. Amazing! A special mention and thanks to Georgia! Superb.

Gina · 9 November 2022

★★★★★ 4/5

Google

The service has been excellent, Georgia has kept me updated with progress and always ready to answer all my questions. I would certainly recommend.

Margaret · 28 October 2025

★★★★★ 5/5

Google

Rang the branch earlier this week and I found that Mackenzie was very helpful and answered all my questions. He gave me all the correct information needed.

Jodie · 29 September 2023

★★★★★ 5/5

Google

I have recently relocated back to the UK and Georgia has been so friendly, helpful and patient with my many queries! I would definitely recommend L&S and will be signing my parents up with them as soon as they arrive in the UK. Thanks team!PositiveResponsiveness, Professionalism

Ashleigh · 28 August 2021

★★★★★ 5/5

Google

Superb service from Linley and Simpson. Rented our house out inside a month and were constantly on the ball throughout the process.. Vicky and Georgia were fantastic.

RICHARD · 30 August 2023

★★★★★ 5/5

Google

Friendly, efficient and reliable service from Georgia

Alex · 14 March 2026

★★★★★ 1/5

Google

I’m not surprised to see the reviews about Linley & Simpson below. The treatment I’ve had from them has been a disgrace. Given my landlord was an absolute star they tried to make my moving experience simply hell. From moving into a property with grease and marks all over the walls to fully trying to blame this upon us when vacating the property due to having extremely noisy neighbours. On numerous occasions we had communicated directly to the landlord any concerns that we had and any work that needed doing. When Linley and Simpson got involved something always went wrong. From Leaving us without hot water for days as well as not responding to any appointments. Given the communication we had with the landlord Linley and Simpson seemed to try and interfere and outright called us and the landlord liars when something was agreed. When we left they initially tried take to take a small portion of our deposit which was obviously queried by myself and partner. When this was done we were met with Sam (lovely guy) ignoring us all week to then send us an email at 5:30 (when the office closes) saying he now needs the full deposit on the same basis as before. They have been an absolute joke and if you can use another company in ilkley please do so as they are all on some sort of power trip.

Pedro · 16 December 2024

★★★★★ 1/5

Google

Absolute scam artists - the no deposit scheme is a scam! And they don't respond to emails with anything other than threats of court! … More

Julie · 30 August 2025