Linley & Simpson Ilkley reviews

★★★★★ 5/5

Google

We have had a very positive experience of securing a rental property with Linley and Simpson. A big thank you to Georgia who has such a positive attitude and made a big difference in taking away our stresses of transitioning to a rental property. Communication was excellent, each step/stage thoroughly explained. Thank you to Evie too who helped with all the form filling and completion of other documentation.

Clare · 31 March 2026

★★★★★ 5/5

Google

Really happy with all the team, nothing was too much trouble, hassle free moving in and any problems rectified promptly, I would certainly use the company again, it’s a thumbs up from me. Georgia has been fantastic ensuring a smooth transition and professional work ethic

Martin · 24 March 2026

★★★★★ 5/5

Google

Lucy has been very helpful and supportive with my rental. With me being a first time renter she has helped guide me through the process and helpfully answered my questions and concerns. She has been happy taking the lead on dealing with …

Nick · 14 March 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Lucy at Linley and Simpson in Ilkley. From the very beginning, she was friendly, professional and knowledgeable. Lucy was always responsive, kept us well-informed throughout the process, and went above and beyond to make everything as smooth and stress-free as possible. We’re incredibly grateful for all her help and wouldn’t hesitate to recommend her to anyone looking for a new home. Thank you, Lucy!

Amy · 13 April 2026

★★★★★ 5/5

Google

We recently moved into a rented property and we love it. Evie dealt with us mostly and she was absolutely fantastic to work with. Friendly, warm and informative all the way through. Thanks so much Evie and co, you have been amazing!

Abby · 14 March 2026

★★★★★ 4/5

Google

Overall we have been extremely happy with the service with Linely & Simpson of Ilkley. From the start of the process Georgia was extremely informative and really helpful when answering important questions we needed resolving. Also Georgia is excellent at follow ups to make sure everything is on time and running smoothly. The whole process has been very professional and my brother and I would highly recommend to anyone looking to rent or buy!. Also Evie has been excellent as well.

Andy · 21 January 2026

★★★★★ 5/5

Google

I am writing to say how well Madeleine Wolfenden at the Ilkley branch worked on our behalf with the efficient way she communicated and worked on one of our flats with little turnaround time for the next tenant to move in. Madeliene reported back on the condition of the flat when one person left, got the oven cleaned and general clean and a few odd jobs sorted before the next tenant moved in in a few days. She communicated with me all along the process and was efficient, competent and committed to providing an excellent service. Thankyou Madeleine. Best wishes Caroline

Caroline · 7 April 2026

★★★★★ 5/5

Google

The team at Linley & Simpson Ilkley are wonderful! Big thanks to Ruby for showing us our dream rental (which we now live in!) and Evie for organising all the paperwork and move-in details.

Elsa · 14 March 2026

★★★★★ 5/5

Google

Lucy was exceptional throughout the entire letting process. Communication was prompt and clear, viewings were arranged efficiently, and every question I had was handled without delay. She was proactive, knowledgeable about the property and … More

Jog · 19 January 2026

★★★★★ 5/5

Google

Lucy was very good. Very punctual, very friendly & polite. Lucy was very well briefed on the two properties that we viewed and had answers to all our questions.

Paul · 14 March 2026

★★★★★ 5/5

Google

Excellent service by Evie and Lucy. Evie was particularly good in resolving issues with Goodlord. Would recommend Linley & Simpson - Ilkley to anyone. Regards - John Wivell

John · 14 March 2026

★★★★★ 5/5

Google

As a landlord I find Linley and Simpson well organised and efficient. Their communication is excellent. Special shout out to Georgia at Ilkley branch who provides exceptional service

Julie · 14 March 2026

★★★★★ 5/5

Google

Lucy was exceptionally efficient and the whole experience was professional, as well as warm and friendly. I would personally strongly recommend.

Steve · 17 March 2026

★★★★★ 5/5

Google

Georgia has been fantastic throughout the end of my tenancy, super responsive and available to answer any questions! Thank you

Ellie · 14 March 2026

★★★★★ 5/5

Google

The service has been amazing from start to finish. All the staff was great especially Evie was really helpful and kept us updated regarding the progress.

Ana · 19 January 2026

★★★★★ 5/5

Google

Georgia was friendly, professional and efficient. She answered all my questions and gave me good advice on the best way to prepare my property. … More

Ben · 19 January 2026

★★★★★ 1/5

Google

Absolutely rotten firm to deal with. Had to beg for my deposit money to be returned and they weren't answering my emails or following up my phone calls when they promised to. Sarah was the only one I found helpful and personable. Their head … More

Edward · 1 June 2025

★★★★★ 5/5

Google

Georgia has been great. She is very efficient, keeping us informed throughout.

Hannah · 17 March 2026

★★★★★ 5/5

Google

Lizzie has to be one of the most diligently communicative professionals I’ve ever worked with. Renting a house in this market can be so complicated for Hong Kong people but Lizzie kept us updated at the drop of a hat whenever I had concerns. I am so grateful for the effort Lizzie put in to keep us informed and confident while navigating this major milestone. I am so happy to share my positive experience to help encourage others to get in touch with her and Linley & Simpson. Thank you again for everything.

Yip · 20 July 2023

★★★★★ 1/5

Google

Linley and Simpson are a joke company. They’re absolutely charming and communicative when you’re looking to rent and sign up for a contract, however, once you’ve moved in, it’s a different story. The negative reviews say it all. The staff are generally unpleasant and whenever I’ve been into the office, I’ve been glared at and made to feel victimised by the staff. It’s a very hostile environment. The only staff member who showed kindness to us from Ilkley is Scott, so he is exempt from any comments in this review. We dealt with our landlord throughout some of our tenancy due to the incompetencies of Linley & Simpson seeing any job through to full completion. Our landlord was fantastic, no complaints. He understood our very difficult situation of having to move out before our tenancy agreement ended due to antisocial behaviour from our neighbours. Linley & Simpson, on the other hand, have attempted to take our full deposit for a tin of paint, the refitting of a bannister (which Scott told us was a 10 minute job and not an issue for us to be concerned with), and an oven clean. We paid £150 for a professional cleaner to do an end-of-tenancy deep clean which we are able to provide proof of. £980 is being withdrawn from us, despite the fact I paid for fitted blinds, painted the kitchen, bathroom, garden fence, bedroom & living room without any cost to Linley & Simpson. I’ve included a photo for your reference - before and after. It’s a disgrace. Instead of calling us out of respect with an ounce of decency, Sam Marshall left an email for me today at 5.30pm to say I would not receive a penny of my deposit. He waited over 2 weeks after handing the keys in (and new tenants moved in last week after viewing and signing for the property on the same day - so it can’t be that bad!?) and ignored my offer of coming to the property to walk through and discuss any issues in person. But I’m not the first person to experience this. Too many of my friends have also had this treatment from the Ilkley branch. Shame on you. The tenancy deposit scheme exists largely for businesses like yours. Disgusting, I will never use your company again.

Rose · 16 December 2024

★★★★★ 1/5

Google

Selling my house with Linley and Simpson is still haunting me to this day. It took a year for me to complete the sale due to James refusing to ring the buyer during working hours. Countless times I cried down the phone about how I was unable to afford my rent - I was paying two lots of bills due to the sale taking so long. There was no issues raised, no chain - just an inability to push things along by Linley and Simpson. Fast forward two years and I get sent a bill for the commission of the sale which I thought had been paid. Linley and Simpson had failed to check this had been taken by the solicitors and passed onto them. I’m in a worse position after losing my job because of Covid, and trying to set up my own business so the thought of having to pay this bill has me so, so stressed. I tried to organise to to pay this monthly - heard nothing for a year, then received another invoice for the full amount with absolutely no message in the email. I’m still in the process of trying to set up monthly payments, but so far Linley and Simpson have taken no accountability for any of these mistakes and all of the stress they’ve caused. I would urge anyone selling their home to avoid Linley and Simpson.

Alice · 16 November 2024

★★★★★ 5/5

Google

Ami Woods managed the refurbishment project of my house in a very professional manner. Being an absent Landlord I rely heavily on the staff to fulfill their responsibilities as quickly and efficiently as possible. and Ami carried out those tasks perfectly. I highly recommend her to others requiring Project management.

Kathryn · 14 March 2026

★★★★★ 5/5

Google

The team were excellent through the whole process. Georgia met me at the property and showed me around. She was very knowledgeable about the property and its surrounding area. She also sent me some videos afterwards of the property so that I could show my wife around. Once I decided to go for it, Felicity was a great help guiding me through the process, and made it all quite easy. Both were very professional and easy to speak to. I would definitely recommend Linley and Simpson, and would have no hesitations using them again in the future.

KEITH · 7 June 2022

★★★★★ 5/5

Google

We needed to help a family member by renting our home out, rent out to help out. The guys sat and listened and we gained a renter, really quickly, unfortunately the person buying pulled out at the last moment as the chain collapsed on the …

Kevin · 14 March 2026