Trusted Agent profile · Ilkeston
★★★★★
405 reviews across 2 platforms
21 Bath Street, Ilkeston, DE7 8AH
Burchell Edwards's office in Ilkeston, at 21 Bath Street, is rated 3.4 out of 5 across 405 reviews on two platforms, including 159 Google reviews rated 4.4.
Every review we hold for the Ilkeston office, from every platform, shown as written. First names only.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
GoogleLettings Manager Chelsea and Lettings Negotiator Amber have been true angels in my life. They helped helped rent the house without a hassle and made the process as smooth as they could . Really thankful for their kind service .
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
GoogleWe have found all the staff at Burchell Edwards to be very helpful and professional and would recommend them to anyone wanting to buy or sell their property.
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
1/5
TrustpilotVile company and totally…
Vile company and totally unprofessional. As previous reviewer mention about pushiness onto using a broker of their choice, so much so they cancelled a viewing because I already a broker sorted. This company should be audited thoroughly by the ombudsman.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish by Mandy in Tamworth. Needed a rental property asap, was in within 2 weeks. All issues were immediately dealt with. I have rented a lot over the years and this has been the best letting agent yet.
2/5
GoogleWanted to view property, they were meant to get back to me with date and the time that's never happened. Thought they have forgotten on the first time, but it happened again. I don't think I'll be using their agency again.NegativeResponsiveness, Professionalism
5/5
TrustpilotExcellent company to deal with been…
Excellent company to deal with been dealing with same person Emily Hogg all the way throu tenancy has been very compromising and excellent handling with our queries and problems thankyou for everything Emily your a great asset and to the Connell group 😊
4/5
TrustpilotWe’ve had Emily at the Castle Bromwich…
We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.
5/5
GooglePleasure dealing with but hell edwards great work and communication from Conor, kept me updated throughout the process 5 star service
5/5
TrustpilotGreat job!
The staff we were in contact with in the Castle Bromwich branch went above and beyond to help us secure our home. Overcoming some hurdles that were beyond any of our control. Great job and easily contactable.
1/5
TrustpilotPOOR.
We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.
1/5
TrustpilotAvoid
Was looking at buying a property with these guys but refused to show me house because I wouldn’t use there mortgage man even though I had everything they were asking for. They lost a buyer and I found a house with someone else
1/5
TrustpilotExceptionally poor at everything other…
Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.
5/5
GoogleExcellent service and really nice helpful people
Hello, thank you so much for taking the time to review our Burchell Edwards team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
TrustpilotWe enquired about a property
We enquired about a property, manage to see the property the next day, within a couple days all checks done acceptedVery quick and easy processThanks to Emily for her hard work to make this move very easy :)
1/5
TrustpilotBad customer service
I tried to book viewing appointments and they never gave me an appointment but they were very much interested in trying to help me get a mortgage for “best deal”
5/5
TrustpilotEmily and Alisha and all other staff…
Emily and Alisha and all other staff was very helpful and really welcoming me and my partner and helped us get our new home thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
