5/5
TrustpilotEmily & Tom
Emily & TomGood communication, they were extremely professional. Would highly recommend their services
Trusted Agent profile · Ilkeston
Burchell Edwards Ilkeston reviews
★★★★★
405 reviews across 2 platforms
21 Bath Street, Ilkeston, DE7 8AH
Burchell Edwards's office in Ilkeston, at 21 Bath Street, is rated 3.4 out of 5 across 405 reviews on two platforms, including 159 Google reviews rated 4.4.
Reviews
Every review we hold for the Ilkeston office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotHave provided a "fully managed" service
Have provided a "fully managed" service for one of our properties. Poor communication and little accountability but very happy to take their fees. Would not recommend.
5/5
TrustpilotExcellent service received by Emily
Excellent service received by Emily. She was really helpful and got me a quick moving date.
1/5
TrustpilotConstantly chasing them
Constantly chasing them, don't listen to what you ask of them, unhelpful, loads of better agents out there. Find someone else who is better.
1/5
TrustpilotHard to rate a company when they pick…
Hard to rate a company when they pick up the receiver, put you on hold for 5 seconds, then hang up on you. Repeatedly
5/5
GoogleThey were very professional sold our house .were very friendly nice people would highly recommendPositiveResponsiveness, Professionalism
5/5
GoogleFrom start to finish the estate agents were amazing. Gemma the lady that came out to value house was very informative and helpful.
5/5
TrustpilotVery helpful staff
Very helpful staff. Great service
5/5
TrustpilotFantastic service as always from Emily…
Fantastic service as always from Emily at Castle Bromwich store! Brilliant communication and always lovely to deal with.
5/5
GoogleVery professional and made it very simple for me to understand the different phases. Great staff too. Thank you!
5/5
TrustpilotHad no problems with Burchell Edwards
Had no problems with Burchell Edwards, used them to sell old home and their mortgage adviser caroline who was amazing!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleFriendly staff ,very efficient .
5/5
TrustpilotEmily help me and my mum find a lovely…
Emily help me and my mum find a lovely town house
5/5
GoogleExcellent service ,quick and simple.PositiveQuality, Professionalism
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
4/5
TrustpilotVery good experience really quick and…
Very good experience really quick and easy service would definitely recommend
5/5
TrustpilotCastle Bromwich
Pleasant and friendly staff. Always there to assist when needed
1/5
TrustpilotHalf a dozen E-mails requesting …
Half a dozen E-mails requesting information on property listings not replied to once.
5/5
GoogleThe process was smooth and efficient, no time wasted, highly recommend
3/5
GoogleNice staff, fees were very high.
4/5
TrustpilotVery pleased
Vet pleased. Smooth transaction with new tenant
5/5
GoogleRating only, no written review.
5/5
GoogleVery friendly staff
Agent replied · 23 October 2024
Thank you for your glowing 5* review Marek. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
