Burchell Edwards Ilkeston reviews

★★★★★ 5/5

Google

I had a great experience with Amber Lydon, who helped me secure my room. From the beginning, she was professional, responsive, and very helpful throughout the entire process. Amber provided clear information, answered all my questions promptly, and made the viewing and paperwork process smooth and stress-free. I really appreciated her communication and support, which made everything much easier for me. I would definitely recommend Amber Lydon to anyone looking for accommodation, as she is reliable and efficient. Thank you, Amber, for your excellent service!

Daniel · 26 March 2026

★★★★★ 5/5

Google

Jack and Amber at Burchells went above and beyond their role to ensure we had a smooth and stress free renewal of tenant at our rental property in Ilkeston. They continually updated us at all times and were extremely understanding and sympathetic of our requirements, down to fine details. Something as simple as leaving a specific light on after viewings, as we'd requested. We would not hesitate to recommend them , the follow up care is equally as attentive, they are always available to assist in any issues. They certainly don't take your business and run. Very professional at all times. Thank you for all you've done.

Sally · 16 March 2026

★★★★★ 5/5

Google

We would like to take this moment to thank you from the bottom of our hearts for all your efforts in selling our property. As you are aware we parting with a property that had been in my wife’s family from the day it was built in 1963 ( A long time)! You are also aware that we had a bad experience with another agent prior to appointing yourselves. We can honestly say you have more than made up for that awful experience with your help, care and above all your professionalism. We must say a special thank you to Matthew Wheatley, Jason Swift and Sonia Sisson who were fantastic, not forgetting Amie Moore at head office and the rest of the staff at the Ilkeston office. We are truly grateful to you all and would not hesitate in appointing you in the future to deal with these matters. Many thanks ! Best wishes Chris & Kerry Hill

Chris · 16 November 2025

★★★★★ 5/5

Google

Thank you so much Jack and Amber for making our rent journey a smooth one. You have both been on hand to answer any questions I had , which put me at ease through what is described as a very stressful time second to getting divorced lol. Again thank you , and thank you for our welcome gift 😁 loved it . …

Katheryn · 16 February 2026

★★★★★ 5/5

Google

Jack & Amber were absolutely amazing! So helpful and made things move very quickly and efficiently. Kept me up to date with the process and with new houses, couldn’t of asked for anyone better to help :)

Aaliyah · 16 February 2026

★★★★★ 5/5

Google

Burchell Edwards Ilkeston have been friendly and professional all the way through my house sale. They have responded to calls and helped out when I have needed advice. The progression agent, has also kept me in the loop with weekly updates and also assisting me when I have had questions. I would definitely recommend using them. Thanks Matthew & Jason and all the staff at Ilkeston and also Mairead Fitzpatrick, my progression agent.

Jan · 15 December 2024

★★★★★ 5/5

Google

Amber and Jack from the lettings team were fantastic in helping me find and secure a rental property. Both were friendly and helpful. Communications were always prompt whether over phone or email, and any questions I had got answered within …

Zoe · 16 November 2025

★★★★★ 5/5

Google

I would say my experience was excellent or the agent Jack was excellent he made sure we were comfortable on the day of viewing the property and from the moment we said we wanted it he assisted us all the way through I felt comfortable with …

Haddy · 16 September 2025

★★★★★ 5/5

Google

After being on the market for 6months with no success, Matt and Jason put me back on the market with a fresh advert and sold my property to my first viewer for more than asking price. Brilliant team work and communication. Estelle was …

Leanne · 16 September 2025

★★★★★ 5/5

Google

I truly had the most smooth incredible experience!! I can’t thank everyone enough for helping me out! It’s only took two months to get into my house! Everything was just perfect! Thank you thank you thank you!!!

Sophie · 16 November 2025

★★★★★ 5/5

Google

Jack was incredible! Helped throughout all the process and was very patient with us. Would highly recommend both Burchell Edwards and Jack himself!!

Sam · 16 March 2026

★★★★★ 5/5

Google

Couldn’t be happier with the service provided by Jack... Since my first enquiry he has always been extremely patient, kind & understanding with me. He kept me informed as much as he could and always had a pleasant and understanding tone when I would call him regarding a property that I was desperate for. Because of Jack, my daughter & I are now in our dream home, perfect location and have absolutely everything that we needed - just in time for Christmas. 🎄 I’m so happy that I decided to reach out to Burchell Edwards a few months ago - best decision that I’ve made in 2025. If you are looking to find a new home, i definitely recommend this company!

Ke · 16 December 2025

★★★★★ 5/5

Google

Really good experience with burchell edwards Ilkeston. Amber and Jack were very helpful throughout, answering all of our questions and getting us sorted when times got confusing. They were very understanding and I am so glad we chose …

Chloe · 16 September 2025

★★★★★ 5/5

Google

Landlord: I have used Burchell for a number of years, but after never using another estate agent in the area and getting a cheaper quote from one in town with very high google reviews, I decided to try else where. What a costly mistake this would turn out to be. The other estate agent failed to rent my property in over 4 weeks of listing, even after encouraging me to lower the price after the first week. Now for the shining light that is Amber at Burchell. She kept tabs on my property while I listed it with the other company, and after my 4 week contract expired with the other estate agent she suggested dual letting the property, and that she would market it at a price my property deserved to be rented at for its condition - the original fee I had requested with the other agent. She found me a suitable tenant within 24 hours of listing it. So, the old saying 'you get what you pay for' comes to mind, as by going elsewhere I have lost over a month's worth of rent and bills associated with the property. Thank you Amber and thank you Burchell, unrivalled in this area for any landlord looking for excellent service and quality tenants.

Craigo · 14 January 2024

★★★★★ 5/5

Google

Great customer service , very friendly helped me all the way , quick response always , I highly recommend and I will use their service again .. many thanks to Amber

Ash · 16 November 2025

★★★★★ 5/5

Google

We recently had our property valued by Jason Swift and were very impressed with the service received. Jason was knowledgeable and friendly, giving us lots of advice on how best to market our property. The office staff that I spoke to on the phone were also very professional. We will definitely look to use Burchell Edwards Ilkeston in the future should we need an estate agent.

Clare · 24 August 2024

★★★★★ 5/5

Google

After an unproductive listing with another agent, we moved to Burchell Edwards. Leona at the Ilkeston Office was a delight to work with, very friendly and kept us up to date throughout the whole process. She introduced our former home to the eventual buyers, who were in her contacts list, and negotiated a fair selling price between both parties. We would certainly recommend Burchell Edwards to others. The only thing I would say is that in the end we arranged our own solicitor to handle the sale, as the conveyance company that we chose originally through Burchell Edwards, did not meet our needs.

Helen · 16 September 2023

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Great experience with Burchell Edwards! Estelle was amazing very informative and helpful, i look forward to working with her and Burchell Edwards again

Oliver · 16 November 2025

★★★★★ 5/5

Google

I would like to massively Thank Matthew Wheatley for assisting me finalizing the last part of selling my home. He has been absolutely fantastic helping me out from beginning to end of this whole experience. I would seriously recommend this Estate Agents to anyone wanting to buy or sell and I wouldn't hesitate to using them AGAIN. ☺️

Sharon · 24 August 2024

★★★★★ 5/5

Google

Couldn't praise the efficiency of this Agency enough. Everything was quick, easy and professional and we received an excellent service from Amber and Estelle. Thank you. …

Adele · 16 September 2025

★★★★★ 5/5

Google

We dealt with Chloe Elton at Burchell Edwards in connection with our refinancing. From day one, Chloe was extremely helpful, knowledgeable, and professional in her approach. She acted very promptly with our case and in answering all our queries and helped to make the whole process stress free. We cannot recommend Chloe enough and very much look forward to working with her should the opportunity arise again.

Freya · 14 January 2024

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Burchell Edward’s made my whole process of renting a property really simple and easy with help when needed at every step. Estelle & Amber from the team were really informative and gave help as soon as it was needed very efficiently. I would definitely recommend them to anybody me wanting a fast and simple move. Thank you, Devon

Devon · 13 May 2024