Burchell Edwards Ilkeston reviews

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

Would highly recommend Chloe Elton who sorted out my re-mortgage. She provided great service and knows what she is talking about, nothing was too much trouble and took care of everything for me. Thank you!

Beth · 14 January 2024

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 5/5

Google

Excellent service, Jack was amazing at keeping me upto date and informed on progress throughout the process and always answered any questions or queries promptly.

Rebecca · 5 August 2025

★★★★★ 2/5

Google

Our experience with this estate agent started off well, we accepted an offer on our property within three weeks, which we were really pleased with. However, things went downhill once the sales progression stage began. We were assigned a sales progression contact who was unfortunately unresponsive and difficult to get hold of. Emails often went unanswered unless we chased through Matt in branch, which became frustrating. In the end, it was quicker and more effective for us to communicate directly with our buyers, which really shouldn't have been the case. Overall, we were disappointed with the lack of communication and wouldn’t choose to use Burchell Edwards again.

Demi · 12 May 2025

★★★★★ 1/5

Google

Awful service trying to sell my house. Numerous typos in the brochure, it feels like the agency manager is totally incompetent and has zero customer service skills. The photos they took looked like taken on a mobile phone. The listing agent hasn’t been answering his phone perhaps because in over a month he couldn’t get a single viewing despite listing at his valuation price. Avoid getting involved with these arrogant amateurs as they will just waste your time.

A · 28 December 2023

★★★★★ 5/5

Google

I would highly recommend using Burchell Edwards for finding great rental property in the area. The staff are extremely helpful for the start to the finish of the process. We dealt with Amber who was fantastic from the initial call to book a viewing of the property to the final process of handing over the keys on the day of our move. Amber was more than happy to answer all our queries about the property and the processes involved, if she did not know the answer immediately she would it find out and get back to us as soon as possible. Each time a new part of the process occurred she would inform us of what was happening. The whole process from start to finish once we found a property took about two weeks (including a bank holiday).

Paul · 13 June 2022

★★★★★ 1/5

Google

Started off ok we were happy with the valuation and sales information regarding the house. They recommended an online solicitors who were very poor at first but after complaining they transferred us to another colleague at the same firm who was more proactive. Would not use birchell Edwards again there was no sales chasing or communication with them, they didn't return emails or phone calls this went on for 5 months until we decided to cancel the sale and still not heard anything from them !! Customer service is non existent.

Jane · 26 April 2025

★★★★★ 1/5

Trustpilot

Stay away from Burchell Edwards and…

Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!

Maddy · 24 April 2025

★★★★★ 5/5

Google

Estelle and Amber were amazing! Very friendly and helpful. Very quick in getting all the paper work done on their side. Thank you!

Fiona · 13 May 2024

★★★★★ 5/5

Google

We couldn’t have asked for a better estate agents. We’d had a bad experience previously with another company and the team at Burchell Edward’s made it their mission to give us the best service! Chloe our mortgage advisor was so lovely and very helpful from the beginning to the end. We would Highly recommend Burchell Edward’s as an estate agents and definitely use their mortgage advisor Chloe because she is amazing.

Jessica · 13 May 2024

★★★★★ 1/5

Google

Awful service trying to sell my house. Numerous typos in the brochure, it feels like the agency manager is totally incompetent and has zero customer service skills. The photos they took looked like taken on a mobile phone. The listing agent hasn’t been answering his phone perhaps because in over a month he couldn’t get a single viewing despite listing at his valuation price. Avoid getting involved with these arrogant amateurs as they will just waste your time.

Alexander · 15 December 2023

★★★★★ 5/5

Google

Estelle met me and my wife with my Father at the Roehampton Drive bungalow for rent. She was very accommodating, knowledgeable and helpful, with a lovely manner and professional approach to us. Since that first day she has continued to be helpful and easy to talk to. Having never rented before my elderly parents were often in need of extra support and she has been and continues to be brilliant in every way. Well done Estelle. Top marks.

Robert · 15 December 2023

★★★★★ 5/5

Trustpilot

In my experience

In my experience, I would highly recommend this estate agents Carl and his team went above and beyond to assist me with the sale of my house, I accepted an offer 3 weeks after the first viewing.Thank you all for a very professional service

Valerie · 30 October 2024

★★★★★ 5/5

Trustpilot

Would like to extend a massive thank…

Would like to extend a massive thank you to the Birchall Edwards team especially Matthew from start to finish the sales team have been very hands-on for attention to detail has been impeccable with added amazing customer service couldn’t be happier there very relatable and go above and beyond I’mVery happy an proud to be a member of the group and I recommend them to everybody To at 10 in all areas Oh and yasser is the best mortgage advisor thank you

Shireen · 1 April 2022

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards for both sale and purchase of any property. Maddy came to value my house and gave me every ounce of information she possibly could. Connor has been one in a million from the day I got in contact.outstanding communication kept in touch with every single step. Would recommend to anyone. Big thumbs up to Burchell Edwards thank you for all the help

Paul · 13 June 2023

★★★★★ 5/5

Google

Great service. Estelle and Adele were fantastic with keep me updating, communicating with me every step of the way. Lovely ladies!!!

Charlotte · 13 May 2024

★★★★★ 1/5

Trustpilot

Avoid, avoid,avoid!…

We are absolutely exhausted from dealing with BE and the wider connells group. Nobody in 6 nightmare years has been able to even offer a substandard service. They are literally unable to run the letting operation properly due to blatant incompetence. This is not simply my view but has been proven by the numerous formal complaints that have been upheld.

Donna · 28 October 2025

★★★★★ 5/5

Google

Brilliant from start to finish Jack and Amber both made the process very easy and reassured us throughout! Can’t recommend them enough

McKenzie · 16 December 2025

★★★★★ 5/5

Google

Brilliant and professional service. Estelle is a superstar did all she can to help making things easier and quicker for us.

Ahmed · 13 April 2024

★★★★★ 1/5

Trustpilot

Hurst lane castle Bromwich Shocked

Absolutely unprofessional have had the worst experience possible keep booking appointments and email you on the day to say it's cancelled this has happened 3 times 2 no shows when I signed up with them they promised the world honestly have to say I'm disgusted with the lack of service. They don't answer their phones I surprised client's can even book a viewing, when you call them they just want to get rid of you as if your nuisance considering your are pay double the fees anyone else is charging. I'm shocked to see 4/5 stars certainly not the experience I've had with them. Castle Bromwich Branch Hurst lane i wish I read the reviews on Trust pilot I would have never choice them.

N · 22 February 2025

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!I have never written a bad review before as I give all businesses the benefit of the doubt or another chance or understand people have bad day but Burchell Edwards seems to top themselves with every encounter I've had with them to be the most incompetent company I've ever had the displeasure to deal with.Where to start! When we first viewed the flat we were to rent out the person we had been dealing with never showed up to the viewing and when we rang after waiting outside for over 30 mins we were told to ring the buzzer and the tenant at the time would show us around. Unsurprisingly the tenant was unaware there was a viewing but was happy to show up around anyway. Immediately we decided to take the flat as the tenant said no one else had viewed it so we were sure to get it and we did... or so we were told! After having given over a months notice to our other flat and because of delays from Burchell Edwards for us to move in we had to stay with a friends for a few nights in between moving out of our old place and into our new one. We were then told just a few days before we were to move in that the landlord had just chose us to move from all the applicants and congratulations we were to move in... we had already been told we got it and moved out of our old flat at this stage lucky we did get it or we would have been out in the streets! After being dragged around to 3 different Burchell Edwards offices across the midlands to sign different forms and collect keys from another one etc (i don't see why this could not all have been done in the one store, but why am I not surprised) we finally got the keys and moved in and did not have to deal with them for another year...thankfully!(I must mention that everyone except for Karena has been useless. She is literally the saving grace of this company and I could not fault in the time we dealt with her.)A year later we gave out notice to move out and emailed Burchell Edwards numerous times and getting no reply then was told that they no longer have anything to do with the management of the flat, despite the giant Burchell Edwards sign in the car area advertising renting out the the apartment and still have our deposit. It took 6 weeks to get an answer after giving 2 months notice. After moving out it has taken nearly a month (and counting) to get our deposit back even though we have receive confirmation from the people to maintain the building who confirmed to us and Burchell Edwards that the flat was left in perfect condition and for them to release our deposit, and email confirmation from the landlord again for Burchell Edwards to release back our deposit. After forwarding all these emails to Burchell Edwards as proof they can give us back the deposit they still have not and even the landlord said said he has already told them weeks ago to give us out deposit back but still no reply! Avoid this company at all cost. I have never and hopefully will never have to deal with such a useless company and the worse communication I've ever experienced!!

PB · 7 September 2021

★★★★★ 1/5

Trustpilot

Tamworth branch abomination

After having a few different estate agents I was deciding who to use to advertise my property. I rang Burchell Edwards to actually view a house they had for sale but was told on the phone that it had been sold that day (fair enough) they then talked me into having them value my house and booked an appointment with one of their advisors (who I'll leave anonymous). He came round and was very professional and explained what they will do for me and how great they are blah blah blah so I decided to go with them and have the premium package photos and use their conveyancing team etc etc.That was about as professional as these clowns got. The photos were bang average and didn't advertise every room in the property and didn't look any different to standard photos on rightmove.... Nevermind so I thought. They didn't do any viewings I had to do all of them, they didn't even offer to attend.Once my property was sold I heard off Burchell once., They didn't do any chasing up I had to chase up everything, didn't email to see how it's going or why it's taking 6 months to complete all for the princely sum of £2700 I did have one phone call though 2 days before I was about to complete to ask me if I'm still looking for a property?? I mean come on what an absolute shower. Called me on day of completion asking when I'm dropping the keys in luckily my buyer and I had already discussed this and wrote burchells out of the equation.I honestly won't ever use a estate agents again and I'll advise everyone who moves to just use an online agent with low fees because you end up doing everything yourself.The sooner some tech whizkid comes along and designs something to wipe out estate agents and conveyancers the better because the whole system is an absolute abomination and costs so much money.

Greg · 2 September 2021