Burchell Edwards Ilkeston reviews

★★★★★ 5/5

Google

Burchell Edwards has been amazing, especially Jack, who has been a massive help The first time around he did his best to try and get me a flat but when he couldn't he went above and beyond to get everything sorted for my new flat.

Alex · 16 October 2024

★★★★★ 4/5

Google

Burchell Edwards helped us sell our home when we were relocating down South. They were very happy to do all the viewings for our property as we were unable to be there. Leona and Jason and the team at Burchell Edwards kept the faith even through a difficult market. After completing in November we are finally in our new home.

Sharon · 14 January 2024

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 5/5

Google

We were very nervous about buying our first home. We cannot thank enough to Chloe, from start to finish she has been amazing. Communication faultless, explaining each step and process throughout. She was always on hand to help us with anything via phone, message or email. I would definitely recommend Chloe Elton. She has exceeded our expectations. Thank you.

Zsoltne · 15 December 2023

★★★★★ 5/5

Google

Chloe was extremely helpful in finding me and my partner a great morgage deal and helping us understand the in depth detail of morgages. Without her help and advice, we would probably still be looking now, but instead we are now living in our amazing first home, so thank you very much. I would definitely reccomend her.

Kaylum · 15 December 2023

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 1/5

Google

Extremely unimpressed and disappointed with the service provided as a first time buyer they made the process of buying our first home extremely stressful. No communication at all from their after sales team. Spoke to Vanessa and Steve there non of which seemed to know what they were doing. Steve contacted us on the 7th January and told us we would receive weekly updates from him that was now 7 plus weeks ago and we have heard anything since. They sent me an email tonight to tell me we had exchanged when we actually exchanged 4 days ago as per correspondence with our solicitor. Definitely would not recommend them to friends or family, it most certainly hasn’t been an enjoyable process dealing with them!

Ellie · 14 June 2019

★★★★★ 5/5

Google

I can't recommend this agency enough- other agencies had been dismissive at viewings and rejected us multiple times, so we were not hopeful when we viewed a lovely property advertised by Burchell Edwards as we were used to being ignored. From the moment we arrived, Jack and Amber at the Ilkeston office made us feel welcome, like they actually WANTED us to find a house. Throughout the process, they were kind, kept us in the loop and extremely efficient. We viewed the property, and 2 weeks later we were unpacking our new home. Our landlord also mentioned how they had kept him informed at all times, and how they were honest in their review of potential tenants. If you rent or let a property with this agency, you will be so happy with the results- I know I am! 10/10 with excellent staff, a lovely office and great properties to rent.

Protishruti · 23 September 2024

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 5/5

Google

I couldn't Recommend Burchell Edwards enough - Conor was great and I really couldn't have done it without Chloe!! So helpful and made the mortgage process stress free, no question felt too much and she was always available when I needed her! Would recommend to anybody!

Alex · 15 December 2023

★★★★★ 5/5

Google

Everybody has been so helpful and patient about everything. We had some issues but with the help received from them, we managed to succesfuly pass all the checks. A super team. Thank you very much 🤗👍 …

Madalina · 13 May 2024

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards after the amazing support I received from Amber! I needed to find a property for myself and my little dog quite quickly and it felt like we were being turned away at every opportunity prior to contacting BE due to my four-legged housemate. But Amber was wonderful, helped me see a property I loved within 24 hours of it coming available for viewings, was available for all my numerous queries about renting/the property, helped get the garden dog-secured and even went as far as staying behind in her own time to make sure I got my keys on the day I needed them! Prior to all this, I was starting to feel hopeless but Amber and her team made the whole process painless and easy. Myself and Pru cannot thank you enough!!

Jessyka · 17 August 2023

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time.

M · 30 July 2026

★★★★★ 5/5

Google

Can't praise them enough, I found my perfect house and the team made the whole process easy and pain free. From Chloe the mortgage adviser and James and the rest of the team( can't remember all their names) they updated me regularly and …

Raina · 16 October 2025

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Google

Maddy came round mid September to view my house for the market and straight away there was a sense of care and duty which put her the front runner for selling the house instead of Purple Bricks. Maddy made it feel more like her own home instead of just another number with PB She has been amazing throughout the whole process so far with my house sale along with Connor and Leona- special shout out to Leona for the sales negotiations! I would recommend these guys to anyone looking to buy,sell or rent their house. They have a caring team ready to help!

Cal · 13 June 2023

★★★★★ 5/5

Google

I highly recommend Burchell Edwards. We are getting the keys to the house this weekend. I can't believe how quick and efficient the process has been. Chelsea was kind enough to fit us in to view the property on Monday, she was really friendly and explained the application thoroughly. Amber has been extremely helpful in answering any questions we have had. With previous letting agents I have had to wait a while for responses and the process wasn't very clear. This is the best experience I have had so far 10/10. You have both been gems. :)

Ebony · 13 June 2023

★★★★★ 5/5

Google

I have made 2 purchases through Burchell Estate Agents. Estelle was absolutely fantastic throughout the process on both occasions , and I’m looking forward to working with her again in future 🙂 …

PerAga · 28 July 2025

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023